Managing Actions and Change Requests with the Turbonomic Actions Application

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You can view the history of Turbonomic actions and manage the change requests (CRs) that Turbonomic Actions creates by using the Turbonomic Actions Application.

  • Viewing Turbonomic Actions Records

    When the Turbonomic product generates actions for your ServiceNow Configuration Items (CIs), it can post those actions as Turbonomic Actions Records. You can view these records to follow the history of Turbonomic analysis and actions in your environment.

  • Working with Change Requests (CRs)

    The Turbonomic administrator sets up which actions generate a ServiceNow CR. You can view the list of CRs to see their status and which CIs they affect. You can also move a CR to a different state.

Note:

This information does not describe installation. It assumes that you already have a correctly installed instance of Turbonomic Actions. For more information, seeInstalling the Turbonomic Actions application.

Also, this information does not describe how to configure Turbonomic actions so they integrate with ServiceNow and Turbonomic Actions. It assumes that your administrator already configured that integration.

If you encounter problems, contact your ServiceNow administrator. If necessary, the administrator can contact IBM Support to resolve issues.

Accessing the user interface

Your ServiceNow administrator must install the Turbonomic Actions application. To navigate to the user interface, enter Turbonomic in the ServiceNow Navigator search bar. The Turbonomic Actions menu is displayed. If the menu does not appear, contact your ServiceNow administrator to make sure that you have access to Turbonomic Actions.

Turbonomic Action approvals dashboard

To navigate to the different views of the Turbonomic Actions GUI, choose from the entries in the menu.