Viewing Turbonomic Actions records

The Turbonomic product continually analyzes your environment. This holistic analysis identifies problems in your environment and the actions that you can take to resolve issues and avoid problems before they occur.

Your ServiceNow Change Management application provides an approach to control the lifecycle of changes that you make to specific Configuration Items (CIs) in your environment. The Turbonomic administrator configures the Turbonomic product to identify the CIs it manages, and the specific actions it integrates with your change management. Turbonomic Actions can log each of these actions in the Turbonomic Actions Records view.

Turbonomic can post actions to the records listing at two different stages:

• On Generation

  Post the action as Turbonomic generates it. In Turbonomic, it is a Pending Action. If the action becomes invalid because the conditions that caused the action change, then Turbonomic removes it from the Pending Actions list. However, it does not post a new record to the listing.

  Turbonomic can post the same action to multiple records. If the action became invalid, and then became valid again, Turbonomic posts a new record. Also, if Turbonomic continually generates the same action, it can post multiple records.

• After Execution

  If the action was configured to execute automatically, or manually through the Turbonomic process, then post the action after it is executed.

Each action record includes the following information:

• Action OID

  A unique identifier for this action in ServiceNow. Click the OID to open the action record.

• Details

  A description of the action.

• Turbonomic Entity

  A description of the entity that Turbonomic discovers and manages. Click the entry to open the record. From that record, you can view the matching ServiceNow CI.

• Accepted By

  If the action was set to be MANUAL in the Turbonomic product, then this field shows the Turbonomic user who accepted the action.

• Count

  How often Turbonomic recommended this same action.

• Updated

  The last time that the record was modified.

• Lifecycle Stage

  Can be one of:

  • On Generation

  • After Execution

Viewing the affected configuration instance (CI)

Each action record includes an entry for the affected entity in your environment. The record shows this entry as the Turbonomic Entity. The Turbonomic entity maps to a CI in your ServiceNow environment.

Turbonomic Actions currently works entities from the following technologies:

• VMware vCenter Server

• Microsoft Hyper-V

• Amazon Web Services VMs

• Microsoft Azure VMs

To view the CI details, complete the following steps:

1. For the action record you want to inspect, click the entry for Turbonomic Entity.

   This entry opens a view of the record.

   

2. Inspect the Related CI record.

   Click the INFORMATION icon for the Related CI field. This icon opens a dialog to view the Related CI record. To see the full information, click Open Record in this dialog.