Installing the Turbonomic Actions application

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The Turbonomic Actions application integrates Turbonomic with ServiceNow change management. This integration brings Intelligent Workload Management by way of Turbonomic into orchestration workflows for ServiceNow users.

To automate the discovery and execution of changes by way of the Turbonomic Actions application, you must configure the following items:

  • A valid ServiceNow account

  • The Turbonomic Actions application installed in your ServiceNow account

  • One or more deployed instances of Turbonomic

    This instance must be configured to manage the same data center entities that you manage as Configuration Instances (CIs) by your ServiceNow account. Also, the instance must configure your ServiceNow account as a target, so it can communicate with that account.

    One installation of Turbonomic supports only one ServiceNow target. To integrate multiple ServiceNow accounts with Turbonomic Actions, deploy a unique instance of Turbonomic for each ServiceNow target you want to support. For more information, contact Turbonomic technical support.

These components interact with each other to integrate Intelligent Workload Management with your orchestration workflows.

Components interaction to integrate Intelligent Workload Management

This documentation assumes that you have a valid ServiceNow account, and that you have a deployed instance of Turbonomic. After you install Turbonomic Actions, you can then go to your deployed instance of Turbonomic to configure your ServiceNow account as a target. For information about configuring the target, see the Turbonomic Target Configuration Guide.

Installing Turbonomic Actions on ServiceNow

Note:

To install the Turbonomic Actions application, your ServiceNow account must have an admin role. For more information about downloading applications from the ServiceNow Store, see this ServiceNow page.

To install the Turbonomic Actions application, complete the following steps:

  1. Navigate to the ServiceNow Store, and go to the Certified Apps tab.

    From the Certified Apps tab, search for Turbonomic Actions. Navigate to the Turbonomic Actions page, and GET the application. You need your ServiceNow HI credentials.

    Accept all notices and licenses.

    Note: If you cannot use the ServiceNow Store due to company policies or other enterprise constraints, you can download the application directly from the link on the Product specifications and release notes page.

  2. Choose the entitlement for the Turbonomic Actions application.

    This option sets which ServiceNow instances can use the application. You can choose to make it available on all instances. However, the Turbonomic platform supports only a single ServiceNow target per platform instance.

  3. Select the ServiceNow instances to install the application on.

    When you make this selection, you receive a purchase confirmation and the ServiceNow Store sends an email to the account associated with your ServiceNow instance.

  4. Follow the installation instructions in the ServiceNow Store email that you receive.

    You install the application in your ServiceNow instance. To verify that the application is installed, navigate to the Turbonomic Actions user interface. Enter Turbonomic in the ServiceNow Navigator search bar. The Turbonomic Actions menu is displayed.

After you install the application, configure it for use with your deployment of the Turbonomic platform. See Turbonomic Actions Configuration.

Be sure to check that the GUI views display correctly, and that the forms behave as intended. To guide your review of the GUI, click Help to open the user documentation. If you encounter problems with the rendering or behavior of the GUI, contact IBM Support.