Enabling Call Home with email notifications

When enabled for IBM® block storage systems, Call Home with email notifications alerts you and IBM Support about hardware failures and potentially serious configuration or environmental events. Call Home constantly monitors the health and availability of your storage so that you can address issues before they impact your business.

To stream Call Home events from your IBM block storage systems to IBM Storage Insights, complete the following steps:

Enable the Call Home feature on the storage systems that you want to monitor with IBM Storage Insights.
Add the storage systems for monitoring in IBM Storage Insights.

How to enable Call Home:

For some storage systems, an IBM Service Representative enabled Call Home during the initial setup. If Call Home is not enabled for those storage systems, contact your representative for help.
For other storage systems, you can manually enable Call Home at any time. To see how to enable Call Home for some storage systems, see IBM Site assistance and click Call Home Web. To view the IBM Documentation for more help about specific storage systems, check out the following instructions.

Getting more help for Call Home

There are different types of Call Home events that can occur on a device. The type of event, and the device where the event occurs, determines whether a notification is shown in IBM Storage Insights.

To learn about any special circumstances for displaying notifications and how to configure Call Home for different devices, check out the following information:

Storage system	Instructions for enabling Call Home
DS8000®	Call Home is enabled during the initial setup of a DS8000 storage system by an IBM Service Representative. If Call Home is not enabled, contact your representative for help. After Call Home is enabled for a DS8000, you can receive and view its Call Home events in IBM Storage Insights. For more information, see the following topics: Configuring call home settings Remote support settings DS8000 configuration worksheets Important: Call Home messages for DS8000 storage systems are displayed in IBM Storage Insights when the following events occur: A ticket is opened for a problem that is reported by a DS8000 storage system. A firmware update is recommended. Restriction: Notifications about best practices and the expiration of warranty or maintenance contracts are not available. For information about the DS8000 storage systems that support Call Home, see https://www.ibm.com/support/pages/node/618573.
IBM Storage FlashSystem V9000	Call Home is typically enabled during the initial setup of a IBM Storage FlashSystem V9000 storage system by an IBM Service Representative. If Call Home is not enabled, contact your representative for help or manually enable Call Home. For help with manually enabling Call Home, see the following topics: For general information about Call Home and event notifications, see Understanding event notifications. To configure Call Home by using the CLI, see Setting up email event notifications and inventory reports using the CLI. To view the worksheet that you must fill out in preparation to enable Call Home, see Call Home worksheet. For information about the IBM Storage FlashSystem V9000 storage systems that are supported for monitoring, see https://www.ibm.com/support/pages/node/618523.
IBM FlashSystem® 900	For information on how to enable Call Home for IBM FlashSystem 900 storage systems, see Configuring Call Home, Email Alert, and Inventory IBM FlashSystem Products. For information about the IBM FlashSystem 900 storage systems that are supported for monitoring, see https://www.ibm.com/support/pages/node/598535.
IBM FlashSystem A9000	For information about how to enable Call Home for IBM FlashSystem A9000 storage systems, see the following topics: Planning for Call Home Planning for Call Home Web Remote support and proactive support For information about the IBM FlashSystem A9000 storage systems that are supported for monitoring, see https://www.ibm.com/support/pages/node/608561.
IBM FlashSystem A9000R	For information about how to enable Call Home for IBM FlashSystem A9000R storage systems, see the following topics: Planning for Call Home Planning for Call Home Web Remote support and proactive support For information about the IBM FlashSystem A9000R storage systems that are supported for monitoring, see https://www.ibm.com/support/pages/node/608561.
IBM Storage Accelerate	For information about how to enable Call Home for IBM Storage Accelerate, see the following topics: Remote support and proactive support Configuring connection to IBM Call Home Web For information about the IBM Storage Accelerate storage systems that are supported for monitoring, see https://www.ibm.com/support/pages/node/618595.
Storage systems that run IBM Storage Virtualize	You must enable both Call Home and inventory reporting for storage systems that run IBM Storage Virtualize to view their Call Home events in IBM Storage Insights For an overview of Call Home and how to enable it for IBM Storage Virtualize, see IBM Storage Virtualize Products Call Home and Remote Support Overview. For information about Call Home and specific storage systems, see the following IBM Docs: SAN Volume Controller Storwize® V3500 Storwize V3700 Storwize V5000 Storwize V7000 Storwize V7000 Unified (block storage) IBM Storage Virtualize as Software Only IBM Storage FlashSystem 5000 IBM Storage FlashSystem 5100 IBM Storage FlashSystem 5200 IBM Storage FlashSystem 7200 IBM Storage FlashSystem 9100 IBM Storage FlashSystem 9200 IBM Storage FlashSystem V9000 Limitations: Call Home messages are not displayed for the Storwize family for Lenovo and other Lenovo storage devices. Call Home messages are not yet available for IBM Storage Virtualize for Public Cloud.
XIV®	For information on how to enable Call Home for XIV Gen3 storage systems, see the following topics: Call Home configuration Remote support and proactive support For information about the XIV storage systems that are supported for monitoring, see https://www.ibm.com/support/pages/node/608761.