Configuring call home

Ensure that call home is configured on the system to send notifications to the support center. Call home connects the system to support personnel who can monitor and respond to system events to ensure that your system remains up and running.

If a software or hardware error occurs, the Call Home function notifies the support center and then automatically opens a service request. Call Home sends service-related information to inform support personnel so they can quickly act to resolve the problem.

During system setup, you can configure Call Home notifications to improve the response time for issues on the system. Call Home notifications send diagnostic data to support personnel who can quickly determine solutions for these problems that can disrupt operations on the system. If you want to update current Call Home notification settings, select Settings > Support > Call Home. You can also use the chcloudcallhome command to update call home with cloud services or use the mkemailserver command to set up call home with email notifications. Call home can also be integrated with other support-related services like remote assistance and IBM Storage Insights.