Using the AI assistant

Starting in 9.1, you can use the Maximo AI assistant in Maximo Manage, Maximo Health, Operational Dashboard, and asset dashboards. The assistant can respond to requests about work orders, service requests, and assets. Before you can use the assistant, an administrator must set up an AI configuration for the assistant.

Your administrator can limit what types of questions or requests that the assistant can respond to. For example, if your administrator restricted the assistant's access to asset data, the assistant cannot answer questions about assets. For more information about configuring the assistant as a system administrator, see Maximo AI Service and AI features.

Accessing the assistant

The assistant appears in the lower right of the interface. You can drag and drop the icon to different areas on the user interface, but the assistant chat window always opens on the right side of the page.

Note: If you are using the Maximo Application Suite customer-managed feature channel, starting in the December 2025 update, the AI assistant is accessed from an icon in the page header in Maximo Manage, Maximo Health, Operational Dashboard, and asset dashboards. The chat window opens on the right side of the page. If the assistant requires time to respond to a question or request, you can close the chat window. The assistant continues working, and the icon notifies you when the work is done.

Best practices

A prompt can be a question or a request, for example, What are my top 10 at-risk assets? or Show me my top 10 most at-risk assets.

Use a complete and well-formed sentence. For example, instead of open work orders, use Show me all open work orders.

You can use common abbreviations, for example WO for work order or SR for service request. If the assistant does not understand an abbreviation, contact your system administrator. The system administrator can complete prompt tuning to enable the assistant to understand abbreviations.

Features

The assistant can respond to prompts about work orders, service requests, and assets. The following list contains some prompt examples. The prompts are intentionally varied in structure and tone.

Table 1. Example prompts
Category	Examples
Work orders	Show me work orders at `site name` Which work orders are due in the next 30 days? Show me work orders completed this week at `site` What work orders are missing a `field name`? What work orders are `status` and are missing job plans? Show me work orders that are in the `status` status Show me the sum of total cost of work orders per site Show me work orders where `field` is `value` Show me the sum of costs for work orders at `site` What work orders address `problem code or condition issue`? Show me closed work orders.
Assets	What are my top 10 most at-risk assets? Show me assets that are missing data for `field or attribute` What assets have a budget over `number`? What is the average downtime of assets for `manufacturer`? What is the average downtime of assets per manufacturer? Show me assets with a `score category` health score What assets were installed before `date`? Which assets have a budget of over `amount`? Which assets at `site` have a health score under `score`? How many assets are at `site`? What is the sum replacement cost for assets at `site`? Show me assets with `condition issue` What is the average total cost of assets from `manufacturer`? How much did we spend last year on `asset`? What is the average cost for replacement for an asset at `site`? What is the most expensive asset at `site`?
Service requests	Show open service requests at `site` with `one or more words` in the description Show me service requests with `keyword` in the description Show me the total costs of service requests per site What was the average cost of a service requests at `site`? Show me all service requests that are completed What service requests are missing images?
Cross-category	Show me preventive maintenance work orders for `asset name or number` Show me all emergency work orders for `asset` Show me a sum of total costs for work orders for `asset type`

The Maximo AI assistant is not a general-purpose AI assistant or chat bot. It is an enterprise tool that is integrated with Maximo Application Suite.

The assistant can find and retrieve data in your system. The assistant cannot provide data that you do not have access to. If data is incomplete or contains errors, such as work orders that are missing descriptions or have incomplete descriptions of work, the assistant might not locate or properly represent that data. The assistant cannot automate tasks or create or edit data in your system. The assistant cannot answer general questions or requests, such as questions about how to use Maximo products or requests for IBM Support.