Using the AI assistant

Starting in 9.1, you can use the Maximo AI assistant in Maximo Manage, Maximo Health, Operational Dashboard, and asset dashboards. The assistant can respond to prompts about work orders, service requests, and assets. If you are using the feature channel, the assistant can respond to prompts about other Maximo business objects. Before you can use the assistant, an administrator must set up an AI configuration for the assistant.

The Maximo AI assistant is not a general-purpose AI assistant or chat bot. It is an enterprise tool that is integrated with Maximo Application Suite.

Your administrator can limit what types of prompts that the assistant can respond to. For example, if your administrator restricted the assistant's access to asset data, the assistant cannot answer questions about assets. For more information about configuring the assistant, see Maximo AI Service and AI features.

Accessing the assistant

The assistant appears in the lower right corner of the interface. You can drag and drop the icon to different areas on the user interface, but the assistant chat window always opens on the right-hand side of the page.

Note: If you are using the Maximo Application Suite customer-managed feature channel, starting in the December 2025 update, the AI assistant is accessed from an icon in the page header in Maximo Manage, Maximo Health, Operational Dashboard, and asset dashboards. The chat window opens on the right-hand side of the page. If the assistant requires time to respond to a question or request, you can close the chat window. The assistant continues working, and the icon notifies you when the work is done.

Best practices

A prompt can be a question or a request, for example, What are my top 10 at-risk assets? or Show me my top 10 most at-risk assets.

Use a complete and well-formed sentence. For example, instead of open work orders, use Show me all open work orders.

You can use common abbreviations, for example WO for work order or SR for service request. If the assistant does not understand an abbreviation, contact your system administrator. The system administrator can complete prompt tuning to enable the assistant to understand abbreviations.

Prompt examples

The assistant cannot provide data that you do not have access to. If data is incomplete or contains errors, such as work orders that are missing descriptions or have incomplete descriptions of work, the assistant might not locate or properly represent that data. The assistant cannot automate tasks or create or edit data in your system. The assistant cannot answer general questions or requests, such as questions about how to use Maximo products or requests for IBM Support.

The following list contains some prompt examples. The prompts are intentionally varied in structure and tone. The prompts are examples and do not reflect all supported prompts or prompt types.

Table 1. Example prompts for default objects
Category	Examples
Work orders	Show me work orders completed in the last 24 hours Show work orders with `code` problem code at `site name` Show work orders with `value` in the description Show the average completion time for work orders in `site name`
Assets	Show me assets that include pump in the description at `site name` Show me assets missing an installation date Show me assets at `site name` that are missing an installation date
Service requests	Show all SRs reported today Which service requests have reported priority of above 4 Show service request with `value` in the description
Cross-category	For asset `number`, which work orders are missing a problem code? What is the total cost of work orders completed because of downtime for asset `number` What are the overdue work orders for asset `number`? For asset `number`, show me work orders created for a leak

Note: In Maximo Manage, customer-managed users can use the feature channel to update their nonproduction instances to preview new features. For more information, see What's new in the feature channel for Maximo Manage.

Table 2. Example prompts for objects accessible in the feature channel
Category	Examples
Asset meters	Show me all assets that track temperature readings Show me all asset meters for high priority assets Show all run hours readings more than 2000
Preventive maintenance	Show me all the PMs for asset `number` Find PMs that have never been completed before Show me the PMs that run every 7 days
Work logs	Show all work logs created in the last month Show all client note work logs Show all work logs for work order `number`
Assignments	Show me all the assignments that are waiting to be assigned Show me all assignments missing labor code Which assignments are scheduled for today
Job plans	Show me all job plans that allow stop and restart of work Show me all job plans owned by me Show me all high priority job plans
Persons	Show me all inactive persons Show me all persons supervised by `name` Show me all persons with a job code `number`
Meters	Show me all meters with a continuous meter type Show me all characteristic meters without a reading type

Troubleshooting

If you encounter persistent errors or the assistant cannot answer prompts as expected, contact your system administrator. For more information, see Testing the assistant.