(6320, 6321, 632B, 632C, 6330, 6331, 6333, 6336, 6337) Optical storage unit reference codes

An optical storage unit failure occurred.

Notes:

If the system is available, use online diagnostic tests when possible.
Use the Hardware Service Manager (HSM) verify function (via DST or SST) and verify that the unit is operating correctly.
Search the problem log (WRKPRB) for a recent optical storage entry that may assist in analyzing the problem. The WRKPRB entry will provide a unit reference code that can be found in the following table.

Perform the following:

If the system is available, attempt the failing operation again with an optical media that is known to be good.
Does the operation complete successfully?
- Yes: The original optical media may be defective, or the problem may be intermittent.
  Attempt the failing operation again with the original optical media to verify.
  
  This ends the procedure.
- No: Look at the 4 rightmost characters of the Data display for word 1. These 4 characters are the unit reference code. Find the unit reference code in the following table.

For more on the Failing Item column entries, see Table 2. Optical storage unit failing items details, which follows the reference code table below.

Table 1. (6320, 6321, 6330, 6331, 6333, 6336, 6337) Optical storage unit reference codes

Reference Code	Description/Action Perform all actions before exchanging Failing Items	Failing Item
C000	System log entry only, no service action required No action is required. This reference code is logged for information only.
C002	SCSI selection or reselection timeout occurred	FI00870 CNVTCRD FI01106 STORIOA MEDIA FI01141 FI01140
C010	Undefined sense key returned by device	FI00870
C020	Device internal configuration error	FI00870
C100	SCSI bus command error occurred	FI00870 CNVTCRD FI01106 STORIOA MEDIA FI01141 FI01140
C110	SCSI command timeout occurred	FI00870 CNVTCRD FI01106 STORIOA MEDIA FI01141 FI01140
C210	Unexpected device condition recovered The device successfully recovered from a temporary error. No action is required. This reference code is logged for information only.
C300	Media or device error occurred Perform the following: Clean the disk. Attempt the failing operation again. If this does not correct the problem, exchange the failing items.	MEDIA FI00870
C301	Media or device error occurred Dust check encountered. The optical media or the optical lens of the drive is dirty. Clean the optical drive and the media contained in the drive.
C302	Media or device error occurred The device encountered an 'out of spare sectors' condition when writing to the media. The media can no longer be written to but is still readable. Clean the optical drive and the media contained in the drive.
C303	Media had an unknown format No action required. This reference code is logged for information only.
C333	Incompatible media was detected Perform the following: Verify that the disk has a supported format. If the format is supported, clean the disk and attempt the failing operation again. If the operation fails again and results in the same reference code, ask your media source for a replacement disk.	MEDIA FI00870
C400	Interface error detected by device	FI00870 CNVTCRD FI01106 STORIOA FI01140 FI01141
C402	Licensed Internal Code error Ask your next level of support for assistance.	FI00130
CFF2	Recovered from device not ready - Start Unit issued The device successfully recovered from a temporary error. No action is required. This reference code is logged for information only.
CFF4	Internal device error occurred	FI00870 MEDIA
CFF6	Device successfully recovered from a temporary error No action is required. This reference code is logged for information only.
CFF7	Recovered device error The device successfully recovered from a temporary error. No action is required. This reference code is logged for information only.
CFFE	Recovered SCSI bus error The device successfully recovered from a temporary error. No action is required. This reference code is logged for information only.
FF09	Licensed Internal Code for optical device was not upgraded This reference code is logged for information only.
FF3D	Recovered IOA error The device successfully recovered from a temporary error. No action is required. This reference code is logged for information only.
FF6D	Recovered System bus error The device successfully recovered from a temporary error. No action is required. This reference code is logged for information only.

Table 2. (6320, 6321, 6330, 6331, 6333, 6336, 6337) Optical storage unit failing items details

Failing Item	Description	Document Description
46G3532	CD-ROM device with tray	Repair and Parts; removal and installation procedures
88G4918	CD-ROM device, Apex part	Repair and Parts; removal and installation procedures
CDTRAY	Flex cable on tray assembly	See the service documentation for instructions.
CNVTCRD	Converter card	See the service documentation for instructions.
DEVTERM	Bus Terminator	See the service documentation for instructions.
MEDIA	Optical Media	System operation information
STORIOA	Storage I/O adapter	See the service documentation for instructions.

Table 3. (632B) Optical storage unit reference codes

Reference Code	Description/Action Perform all actions before exchanging Failing Items	Failing Item
CFC1	Virtual media list access problem A virtual optical device cannot access the file containing the list of volumes. On this partition and the Network File System server, ensure the proper file is specified and proper authority is granted.	SVCDOCS
CFC2	Error reading virtual volume list A non-recoverable error was detected while reading the list of volumes. Check for errors on the Network File System server and resolve them. Then retry the operation. If the failure reoccurs, contact your hardware service provider.	SVCDOCS
CFC3	Virtual media volume list is not valid The data in the list of volumes is not valid. On the Network File System server, ensure that the proper file is specified, that all files are entered correctly, that there are no blank lines, and that the character set used is valid.	SVCDOCS
CFC4	Virtual optical volume access problem A virtual optical device cannot access the file containing the specified optical volume. On the Network File System server, ensure the proper file is specified in the list of volumes, and that the proper authority is granted.	SVCDOCS
CFC5	Error reading virtual optical volume A non-recoverable error was detected while reading a virtual optical volume. Check for errors on the Network File System server and resolve them. Then retry the operation. If the failure reoccurs, contact your hardware service provider.	SVCDOCS
CFC6	Virtual optical volume is not valid The file specified does not contain data that can be processed as a virtual optical volume. On the Network File System server, ensure all the files specified in the list of optical volumes are correct.	SVCDOCS
CFC7	Virtual optical device detected error A virtual optical device detected an error reported by the Network File System server that cannot be recovered. Check for errors on the Network File System server and resolve them. Then retry the operation. If the failure reoccurs, contact your hardware service provider.	SVCDOCS
CFC8	Virtual optical device error A virtual optical device encountered a non-recoverable error. Contact your next level of support for assistance.	NEXTLVL

Table 4. (632B) Optical storage unit failing items details

Failing Item	Description	Document Description
NEXTLVL	Call your next level of support for assistance	Call your next level of support for assistance
SVCDOCS	Customer engineer directed to system problem analysis	See the service documentation for instructions.

Table 5. (632C) Optical storage unit reference codes

Reference Code	Description/Action Perform all actions before exchanging Failing Items	Failing Item
C000	System log entry only, no service action required No action is required. This reference code is logged for information only.
C002	SCSI selection or reselection timeout occurred Refer to the hosting partition for problem analysis.
C010	Undefined sense key returned by device Refer to the hosting partition for problem analysis.
C020	Device internal configuration error Refer to the hosting partition for problem analysis.
C100	SCSI bus command error occurred Refer to the hosting partition for problem analysis.
C110	SCSI command timeout occurred Refer to the hosting partition for problem analysis.
C210	Unexpected device condition recovered The device successfully recovered from a temporary error. No action is required. This reference code is logged for information only.
C300 to C302	Media or device error occurred Refer to the hosting partition for problem analysis.
C303	Media had an unknown format No action required. This reference code is logged for information only.
C333	Incompatible media was detected Perform the following: Verify that the disk has a format that is given support. If the format is given support, clean the disk and attempt the failing operation again. If the operation fails again with the same reference code, ask your media source for a replacement disk.
C400	Interface error detected by device Refer to the hosting partition for problem analysis.
C402	Licensed Internal Code program error occurred Ask your next level of support for assistance.	PTFSRCH
CFF2	Recovered from device not ready - Start Unit issued The device successfully recovered from a temporary error. No action is required. This reference code is logged for information only.
CFF4	Internal device error occurred Refer to the hosting partition for problem analysis.
CFF6	The device successfully recovered from a temporary error No action is required. This reference code is logged for information only.
CFF7	Recovered device error The device successfully recovered from a temporary error. No action is required. This reference code is logged for information only.
CFFE	Recovered SCSI bus error The device successfully recovered from a temporary error. No action is required. This reference code is logged for information only.
FF3D	Recovered IOA error The device successfully recovered from a temporary error. No action is required. This reference code is logged for information only.
FF6D	Recovered System bus error The device successfully recovered from a temporary error. No action is required. This reference code is logged for information only.

Table 6. (632C) Optical storage unit failing items details

Failing Item	Description	Document Description
46G3532	CD-ROM device with tray	Repair and Parts; removal and installation procedures
88G4918	CD-ROM device, Apex part	Repair and Parts; removal and installation procedures
CDTRAY	Flex cable on tray assembly	See the service documentation for instructions.
DEVTERM	Bus Terminator	See the service documentation for instructions.
MEDIA	Optical Media	System operation information
PTFSRCH	Licensed Internal Code	See the service documentation for instructions.

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