Friday was my last day in Tech Support and today I take up a new position in Development as IDS architect for install, common libraries and Windows. Having spent most of my career in tech support, there is plenty about the old job I'll miss. I'll subjectively state that Informix tech support is a great environment to work in. Unlike many tech support organizations Informix support engineers have equal status with their development counterparts, and have opportunities to work with source code, fix bugs and develop product features. The customer perspective that support engineers gain is valued by development and tech support sign-off is required during the review process for new features.
In the new role I am interested in any feedback and suggestions you might have regarding the IDS installation process (on any platform) - does it meet your needs? And if you use or plan to use IDS on Windows, anything you would like to see different or Windows features you would like to see better integration with? Let me know.