You now have the ability to escalate your own support cases
July 1, 2021
A new feature in the IBM Support platform offers a simplified online process for initiating escalation of cases.
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Say goodbye to IBM Support Portal
IBM Support Portal shuts down by mid-June, 2021. Most product support content and features have already migrated to the IBM Support Community.
Introducing Call Home Connect Cloud
Call Home Connect Cloud provides a better way for you to manage your IBM Systems products.
Standing behind our clients with award-winning Support Professionals
The 2020 Golden Bridge Business and Innovation Awards named IBM Support Professionals Customer Service & Support Staffer of the Year.
IBM is transforming its Request for Enhancement (RFE) program
We're transforming the Request for Enhancement program to create a better way for you to share your ideas and feedback.
IBM VIP Rewards gives you more ways to earn points toward your next prize!
You can now earn rewards points by being an active part of the IBM Support Forums.
Three tips to help you get more out of the IBM Support site
Updating your case through email, personalizing notifications, and keeping your account profile up to date.
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