WebSphere Portal is #1 in portal market share. The data comes from a new report from Gartner, Inc, that shows IBM has maintained its #1 market share position. What makes this even more impressive is that IBM has held the #1 portal market share title for 7 years in a row now. Given the market consolidation and intense competition in this space, that makes this accomplishment even more significant. A #1 ranking by market share is a good measure of actual value for customers since it is measured in dollars, not seats or servers which can be given away in bundles or other packaging. It is value customers are willing to pay for.
The report also lists some of our customer success stories. These are great. Our customers are using WebSphere Portal in very innovative ways. But in the press release, these are cut way down because of space. IBM has posted some great WebSphere Portal case studies here.
The other great news in the press release is our industry success. This is more than just rounding up our best customers and listing them together in a press release for good marketing. It is a focused effort to expand the horizontal value proposition of WebSphere Portal into industry verticals by introducing industry-specific product capability. Let me explain what I mean...
Portals are a horizontal product in that they can be used by companies in any industry. An intranet portal in a financial company really isn't all that different from an intranet portal in a technology company. Even when a customer uses a portal for their public, external web sites, many of these sites are not all that different in what they contain. It is when companies start implementing applications on their web sites that there begins to be a significant difference between industries.
For example, Duke Medicine implemented WebSphere Portal for their patient self-care portal called HealthView. This site enables patients throughout the Duke Medical system to make appointments, check and pay their bills, and even get lab results through the portal. Because of HIPAA and other privacy and regulatory concerns, the process of doing those things is substantially different from the way people make appointments and pay bills for other things. IBM and Duke Medicine partnered to build the Healthview portal with the thought of reusing this for Healthcare-focused portal customers. This is where the Websphere Portal vertical or industry-specific portal strategy began to evolve from just an industry-focused marketing and sales approach to have a vertical/industry product focus as well.
The code that we wrote for Healthview has been enhanced and expanded and is now available as the IBM Healthcare Accelerator. We are now expanding this strategy to include new Industry Toolboxes. Toolboxes have both collateral and code that enable companies in that industry to get a head-start on implementing portal solutions to their industry-specific challenges. The first two toolboxes for Healthcare and Government are posted already. We have plans for more industry toolboxes. On the product team we are now discussing what industries to go after next and what the toolboxes should contain. Do you have any suggestions?