When a problem occurs the most important step in resolving the issue is providing IBM Portal L2 Support with a complete set of diagnostic data including traces and logs. The task of doing this manually involves enabling tracing, recreating the issue, manually packaging files, and uploading them to support. In the past we have recommended ISALite, which is a tool available for download, that automates the process of selecting a problem type, recreating the issue, collecting the needed logs and files, and uploading them to support. We are currently in the process of moving to a web based tool called IBM Support Assistant Data Collector (ISADC). When available, the ISADC will not require the end user to download and install a collection tool, however it will still provide the same benefits as ISALite. ISADC will have the following advantages over the existing ISALite tool...
- You will not have to download and install an application.
- Since ISADC is client-server based, you will always be using the latest scripts.
- When opening electronic problem tickets with IBM via SR you will be able to start a data collection and provide the initial logs and files to Portal L2 Support.
- When an automated data collection is provided at PMR creation the problem investigation and determination is expedited.
The ISADC for WebSphere Portal will be released as a Tech Preview very soon. More functionality will be released in the coming months. Stay tuned to the blog for additional details and watch for the ISADC link in the SR tool. We welcome any feedback or suggestions regarding ISADC or automated data collection in general.
Websphere Portal L2 support