Notes from Rational Support
Today, January 31, 2011, Software Product Compatibility Reports are on the IBM Support Portal and available to all clients. The Software Product Compatibility Reports is an innovative new tool designed to allow you to easily generate custom reports about compatible IBM software combinations. Using this tool, you may create reports about a product's compatibility with operating systems, prerequisite software or virtualization environments. Lastly, you may use these reports to tailor-make graphical reports about a set of products' end of service dates.
As always, we are interested in your feedback on this tool. Each of the Reports includes a Feedback Survey to allow you to report problems or question with the use of the tool or the data presented. Please let us know what you think!
Ashok.Rao 2700052AJ6 Tags:  server doors jazz dwa requirements gen rational rational-client-support team license key rrc rational-doors-ng client access license-key-center web rm 3 Comments 28,425 Views
IBM Rational DOORS Next Gen is supported on Jazz platform helping you to collaborate with other Jazz platform tools like Rational Team Concert and Rational Quality Manager in your environment.
IBM Rational DOORS Next Generation provides additional features like:
Rational DOORS Next Gen has assumed the place of Rational Requirements Management (RM) for the Jazz platform that adds a requirements definition and management application on top of that common platform.
Now let’s discuss the DOORS Next Gen licensing concept.
DOORS Next Gen is the name rendered to the DOORS installation based on Jazz platform where you can enrich your client from a DOORS Next Gen Analyst or a Requirements Composer Client Access license. The contemporary version of the DOORS thick client is available too; this is DOORS 9.5.
Notice the fact, as per the screenshot above, that DOORS Next Gen and Rational Requirements Composer are based on Jazz platform activated by authorized or floating CALs (Client Access Licenses).
The Jazz admin can assign the licenses to the users by logging in to the License Management page which defines the level of access for each user.
Points to remember
I hope you've got the info you are looking for, but you might still have some questions in mind. If so, I invite you to take a look at the FAQs section below and to check out the Rational Common Licensing Support Community for even more licensing support tips, tricks, how-tos and community delivered assistance.
See you folks. Let’s get together with my next blog post.
Ashok.Rao 2700052AJ6 Tags:  rational-client-support rational-greenhat rational-test-virtualizat... rational-test-workbench license rational-integration-test... rational-performance-test... rational licensing 8 Comments 26,559 Views
We are here to get some insight about the origin, functionalities and the licensing aspects of the Rational Integration Tester.
As most of us are aware, Green Hat is now an IBM Company. With the legacy products of Green Hat now integrated with the Rational brand, a new tool by name, Rational Integration Tester has its presence felt in the IBM Product list.
Green Hat portfolio’s new addition adds a whole new advantage to IBM Rational QM Portfolio:
Previously named Green Hat Tester, Rational Integration Tester, now a part of Rational Test Workbench, is used to create functional and performance tests for SOA messaging systems to be run locally.
The product is used to simulate virtualization reality, which is the ability to simulate services, without the actual service being run... much like a game of virtual golf...
For example, if you have to simulate eBay, without accessing it directly (and buying things!). You would build tests using the service definitions from eBay (which are publicly available) and you could then run those tests as 'stubs' within RTW/RIT. The application that would have pointed at eBay is then pointed at the RIT stub which sends back sensible replies when called. This enables a customer to build a testing environment without all of the (expensive) systems normally required.
Features included in Rational Integration Tester are:
➢ Automatically create test plan documentation.
➢ Support for many different protocols, including JMS, IBM MQ, Sonic MQ, TIBCO, TCP/IP, UDP/IP and SmartSockets. An API let's you write your own transports.
➢ Functional component simulation.
➢ Automatic test reports created from test results.
➢ Regression testing.
➢ Record and playback messages.
➢ Integrate tests with databases.
➢ Manipulate XML documents.
➢ Edit messages using intuitive GUI, or a text editor in XML.
➢ Capture messages, edit them and republish them.
➢ E-mail messages to colleagues in remote locations.
➢ Share messages with other Green Hat, an IBM Company, products like Rational Test Virtualization Server and Rational Performance Test Server
Currently Rational Integration Tester does not have trials on ibm.com. To get an evaluation copy, please contact IBM Planet wide as per the link http://www.ibm.com/planetwide/ Overwhelmed by the features available in Rational Integration Tester, you may want to purchase the license. Wouldn't you like to know the types of licenses available and if it suits your need. Then let’s have an overview of the licensing for Rational Integration Tester. Rational Integration Tester is a SDP (Software Development Platform) based product and hence, the legacy Activation kits and Floating licenses are available. However, the Floating license is a bit different from the conventional IBM SDP products and are not available individually for Rational Integration Tester, instead, combined with the Rational Test Workbench. Two types of licenses are : ➔ IBM Rational Integration Tester v8.0 Activation Kit ➔ IBM Rational Test Workbench Floating License Key IBM Rational Performance Test Server (RPTS) and IBM Rational Test Virtualization Server (RTVS) does not require a separate license, as software download from Passport advantage gets a pre loaded license. FAQs • Would I get only one license of Rational Integration Tester without the other inclusions of Rational Test Workbench? • Yes, an Activation Kit would serve the cause, which is exclusive to Rational Integration Tester. • Would I get licensing support for the Rational Integration Tester from IBM? If so, How? • Green Hat legacy customers will continue to use their legacy Green Hat keys, until they renew their Subscription and Support with IBM. For Existing Green Hat customers there is no immediate change in regard to legacy Green Hat License Keys. • If I have a license purchased from Green Hat for Rational Integration Tester, am I entitled for support from IBM? • Yes. IBM provides a conversion summary of the legacy Green Hat Tester licenses to IBM Rational Integration Tester. To get more information, please contact the respective Account Manager from IBM. • How do I get my license for Rational Integration Tester generated? • Rational License Key Center hosts the Rational Integration Tester licenses. Rational Integration Tester does not have a separate license as it is a component of the Rational Test Workbench. Follow the blog for How to generate IBM Rational Products license keys from IBM Rational License Key Center website
Overwhelmed by the features available in Rational Integration Tester, you may want to purchase the license. Wouldn't you like to know the types of licenses available and if it suits your need. Then let’s have an overview of the licensing for Rational Integration Tester.
Rational Integration Tester is a SDP (Software Development Platform) based product and hence, the legacy Activation kits and Floating licenses are available.
However, the Floating license is a bit different from the conventional IBM SDP products and are not available individually for Rational Integration Tester, instead, combined with the Rational Test Workbench.
Two types of licenses are :
➔ IBM Rational Integration Tester v8.0 Activation Kit
➔ IBM Rational Test Workbench Floating License Key
IBM Rational Performance Test Server (RPTS) and IBM Rational Test Virtualization Server (RTVS) does not require a separate license, as software download from Passport advantage gets a pre loaded license.
• Would I get only one license of Rational Integration Tester without the other inclusions of Rational Test Workbench?
• Yes, an Activation Kit would serve the cause, which is exclusive to Rational Integration Tester.
• Would I get licensing support for the Rational Integration Tester from IBM? If so, How?
• Green Hat legacy customers will continue to use their legacy Green Hat keys, until they renew their Subscription and Support with IBM. For Existing Green Hat customers there is no immediate change in regard to legacy Green Hat License Keys.
• If I have a license purchased from Green Hat for Rational Integration Tester, am I entitled for support from IBM?
• Yes. IBM provides a conversion summary of the legacy Green Hat Tester licenses to IBM Rational Integration Tester. To get more information, please contact the respective Account Manager from IBM.
• How do I get my license for Rational Integration Tester generated?
• Rational License Key Center hosts the Rational Integration Tester licenses. Rational Integration Tester does not have a separate license as it is a component of the Rational Test Workbench. Follow the blog for How to generate IBM Rational Products license keys from IBM Rational License Key Center website
You might be interested to know more about the legacy Green Hat product additions to IBM. Refer the link below for more and apt information.
You might be interested to know more about the legacy Green Hat product additions to IBM. Refer the link below for more and apt information.
At the time of configuration, you might run into an error 'The server is available, but does not serve license keys for IBM Rational Integration Tester'. Refer the tech note below for diagnosis and resolution of the error. Related Links: License Requirements for Rational Integration Tester, Rational Performance Test Server and Rational Test Virtualization Server: http://www.ibm.com/support/docview.wss?uid=swg21605379
License Requirements for Rational Integration Tester, Rational Performance Test Server and Rational Test Virtualization Server: http://www.ibm.com/support/docview.wss?uid=swg21605379
Kartik_Chandrasekhar 2700060SE1 Tags:  desktop server ubuntu rational edition rational-client-support identify clearcase 25,954 Views
Sometimes in our days as technical support we find the need to validate what type of OS install is on a machine as a way to identify the environment in which a product may be encountering difficulties.
To help with that discovery, here are two commands we have found to check if an Ubuntu OS install is a server version or desktop setup:
AcdntlPoet 2700019V2G Tags:  ibm-puresystems videos rational-client-support articles rational 25,713 Views
A week and a half ago, we talked about how IBM PureSystems is a game changer. Today we'll show you four more articles and a demo specific to IBM PureApplication, a workload optimized integrated hardware and software appliance, to help you see how much of a game changer this really is and how you can take advantage of the great new tech called PureSystems.
Lastly, as a nice close out to this post, here's a wonderful tour I found which clearly walks through IBM PureSystems and gives a great view into what it all is and how it can help you! IBM PureSystems Family Tour with Jason McGee- Watch IBM's Jason McGee, Distinguished Engineer & Chief Architect for Pure Application System , give a guided tour of how to configure/use IBM PureSystems. Watch him set up PureApplication System and PureFlex:
Lastly, as a nice close out to this post, here's a wonderful tour I found which clearly walks through IBM PureSystems and gives a great view into what it all is and how it can help you!
IBM PureSystems Family Tour with Jason McGee- Watch IBM's Jason McGee, Distinguished Engineer & Chief Architect for Pure Application System , give a guided tour of how to configure/use IBM PureSystems. Watch him set up PureApplication System and PureFlex:
Saurabh.Tyagi 270005CY2K Tags:  token urbancode vmware rational-client-support environment sessions rational-urbancode-deploy capacity core licenses concurrent floating sub-capacity rational virtualization unit deploy pvu virtualized value licensing managed processors 1 Comment 21,477 Views
As they say "Deploy enterprise apps at the speed of a startup". Business needs, market trends, and customer demands are forcing IT teams to deploy applications at a rapid rate. The frequency of the deployments can invoke human errors, failed deployments, and outages !! Is there a way to save time lost during failed deployments, outages, etc. Yes there is...
IBM UrbanCode manages the release of complex interdependent applications, infrastructure changes and simultaneous deployments of multiple applications. This software enables you to plan, execute and track a release through every stage of the lifecycle model. UrbanCode Release helps to reduce errors while making large releases faster and more agile.
UrbanCode Release features:
Collaborative release planning includes a full set of capabilities designed to reduce the time spent in release planning meetings and reviews.
Environment management makes it easier to allocate environments to the development and testing phases in a release, providing better visibility and control.
Streamlined release execution provides processes to facilitate release tracking, email notifications and automatic promotion to early environments.
Integration capabilities enable interfaces with IBM Rational Team Concert and IBM UrbanCode Deploy.
Let's understand the "Urbancode licensing model", the following license scenarios are available. You can see the type of license that the server is using by logging in to the IBM UrbanCode Deploy server, clicking Settings -> System Settings and looking at the Server License Type field.
Note: IBM UrbanCode Deploy does not support mixing license types. If more than one of these license types are available on the license server, IBM UrbanCode Deploy uses the type of license with the highest priority. The license scenarios have the following priority, from highest to lowest:
1. Processor value unit (PVU) licensing
2. Virtual server and managed virtual server (Authorized) licensing
3. Concurrent sessions (floating licenses)
4. Concurrent sessions (token licenses)
For example, if the license server has each type of license, when an IBM UrbanCode Deploy server starts, it retrieves a PVU license. If another IBM UrbanCode Deploy server starts and no more PVU licenses are available, that server does not receive a license and does not use the other types of license.
Processor value unit (PVU) licensing
In this scenario, you apply the IBM URBANCODE DEPLOY MANAGED CAPACITY PVU LIC license to the IBM UrbanCode Deploy server. Then, the server can run processes. In this case, the agents do not require a license; instead, each PVU license allows the server to use a certain number of agents concurrently. The number of concurrent agents may be limited or unlimited, depending on the terms of the PVU license. If you are using this license scenario and the license server does not have any PVU licenses for a IBM UrbanCode Deploy server, the server cannot run processes.
For this type of licensing, the Server License Type field shows Managed Capacity.
You can track your use of the PVU licenses with the IBM License Metric Tool. See http://pic.dhe.ibm.com/infocenter/tivihelp/v53r1/topic/com.ibm.lmt75.doc/ic-homepage_lmt.html
Virtual server and managed virtual server (Authorized) licensing
In this scenario, you apply the IBM URBANCODE DEPLOY SERVER AGENT VIRTUAL SERVER license to the server and IBM URBANCODE DEPLOY SERVER AGENT MANAGED VIRTUAL SERVER licenses to the agents. If an agent does not have a license, it cannot run processes.
In this scenario, you can either allow the server to assign licenses to agents automatically or you can assign licenses to agents manually. See Applying licenses to servers and agents.
For this type of licensing, the Server License Type field shows Server Agent.
Concurrent sessions (floating licenses)
In this scenario, the IBM URBANCODE DEPLOY SESSION PER SIMULTANEOUS SESSION LIC license is available to the agents. When an agent runs a process, it retrieves a license from the license server. 30 minutes after the process is complete, the agent returns the license to the license server. In this scenario, the server does not require a license.
When the license server runs out of licenses, the agent runs the process but adds warnings in the log. Also, a warning message appears on the server web interface. This message says that a license could not be obtained for the IBM UrbanCode Deploy server or an agent. If you replenish the licenses on the license server, the IBM UrbanCode Deploy server can run processes, but the warning message stays visible for 24 hours.
For this type of licensing, the Server License Type field shows Session.
Concurrent sessions (token licenses)
In this scenario, the IBM URBANCODE DEPLOY SESSION INITIAL TOKEN 2 YEAR license is available to the agents. When an agent runs a process, it retrieves a certain number of these token licenses from the license server. 30 minutes after the process is complete, the agent returns the licenses to the license server. In this scenario, the server does not require a license.
When the license server runs out of licenses, the agent runs the process but adds warnings in the log. Also, a warning message appears on the server web interface. This message says that a license could not be obtained for the IBM UrbanCode Deploy server or an agent. If you replenish the licenses on the license server, the IBM UrbanCode Deploy server can run processes, but the warning message stays visible for 24 hours.
Applying licenses to servers and agents
To use licenses, you install a Rational Common Licensing server, import your license keys, and link the IBM UrbanCode Deploy servers or agents to the license server.
About this task
For information about the types of licenses, see License scenarios.
1. Install a Rational Common Licensing server. See the following link: http://pic.dhe.ibm.com/infocenter/rational/v0r0m0/topic/com.ibm.rational.license.doc/topics/c_managing_lic.html
2. Add licenses to the Rational Common Licensing server.
3. On the IBM UrbanCode Deploy server, click Settings -> System Settings.
4. On the System Settings page, under Licensing, specify the connection information for the license server and click Save. You can specify the port and host name or IP address for the license server, such as 27000@RCLServer.mycompany.com. To avoid problems when a license server is not available, you can specify multiple license servers. In this case, separate each port and host name with colons on Linux and UNIX or semicolons on Windows. For more complicated license server scenarios, see this document: http://pic.dhe.ibm.com/infocenter/rational/v0r0m0/index.jsp?topic=/com.ibm.rational.license.doc/topics/r_specify_lic_servers.html The Server License Type field shows the type of licensing that the server is using.
5. If you are using virtual server and managed virtual server (Authorized) licensing, specify whether to assign licenses to the agents automatically or manually:
- To assign licenses to agents automatically, select the Automatic Agent Licensing check box and then click Save. This check box is meaningful only if you are using virtual server and managed virtual server (Authorized) licensing.
- To assign licenses to agents manually, follow these steps:
1. Click Resources -> Agents.
2. Next to an agent, click Actions and then click License. This menu item is available only if the Server License Type field is set to Server Agent and the Automatic Agent Licensing check box is cleared.
3. In the Confirmation window, click OK. The License column for the agent shows AUTHORIZED and the agent is licensed.
Uninstalling the server
To uninstall the server, stop the server and then delete the main directory for the server.
1. Stop the server.
2. Delete the main directory for the server. The default server installation directory is /opt/ibm-ucd/server on Linux and C:\Program Files\ibm-ucd\server on Windows
Article Co-Authors: Surabh Tyagi & Krishna Kumar
You heard me ... a BAZILLION.
Or at least... quite a few!
I thought WE had been busy with all our new video technotes on the IBMRationalSupport YouTube channel, but our friends at IBMJazz have been even busier. Here's a sneak peek ... to see many, many, MANY more Rational Asset Manager videos (and more), visit the IBMJazz YouTube channel.
In case you haven't been following the news over on Twitter (@RationalSupport), I wanted to share the news here as well.
Happy to announce that ClearCase 7.1.2 is now available for download ... and support for Ubuntu 8.0.4 LTS Desktop and Ubuntu 8.0.4 LTS Server have been added for the native ClearCase 7.1.2 client. This expands the scope of the previous support which only included IBM Rational ClearCase Remote Client (CCRC) 7.1 as a plug-in to Eclipse.
Refer to the following technotes for further details regarding supported version requirements:
Technote 1302974 System Requirements for ClearCase 7.1.x
AcdntlPoet 2700019V2G Tags:  lotus tips meetings rcs connections support efficiency tricks 19,965 Views
... to do the same.
Problem: Ineffectual meetings. Meetings that take longer than they should. Too many meetings. Meetings that consistently sound like this five minute video... "The Conference Call" by David Grady.
But what about those meetings you HAVE to attend just in case something comes up, or to stay informed about developments and progress on projects or programs? Easy. That is what wikis, discussion forums, blogs, and RSS feeds are for; staying informed when it matters!
Collaboration does not mean scheduling a one hour meeting. Collaboration can be done at any time of the day, regardless of your colleagues' availability. Using internal wikis, blogs, and discussion forums, you can not only collaborate more effectively and have written record of your progress, but you can do so across time zones and geographic boundaries. Using RSS feeds, you can keep an eye on any updates from a single location across communities and functional groups.
(Ooooooh, here comes the work plug! In the interest of transparency, yes, I work for IBM, and yes IBM owns Lotus. That said, I honestly -do- think the tooling I am about to discuss is effective and worthwhile, and I don't say that about much!)
Using Lotus Connections, you can build communities to support collaboration and reduce the number of "essential" meetings you attend. Because Lotus Connections has wiki, blogging, discussion, bookmarks, file storage, and many other capabilities, the online collaboration can take place at your discretion. Priority management can now be more effectively accomplished as you no longer need to balance those silly meetings with getting actual work done. And because Connections is built with RSS features, you can set up your feeds in the tool of your choice to stay up to date with all the items YOU care about and participate on your own terms.
While I use Lotus Connections for a wealth of reasons in IBM, I find the most beneficial part of it all is the RSS capabilities. The RSS feeds I watch for the various communities I participate in allow me to quickly glance at updates and determine if the information is something I need to focus on now, if it can wait, or if I need to pay attention to it at all. Information triage, as it were, in milliseconds. This has truly been the single most effective tool to combat information overload I have used to date.
So, now that you've divested your self from those ineffectual meetings... are driving the meetings you do attend with a new vigor and granular focus based on specific agenda items posted to your wiki (and updated later with details of the discussions)... and are globally collaborating with colleagues across time zones, what more can you do to reduce meetings and influence people? The answer: Work on your meeting etiquette.
Here are a few tips I've picked up along the way... and I'll say right up front, I have broken every single one of these at one time or another, so don't think I am throwing stones in a glass house here:
But don't take my word for it all... check out "The 22 minute meeting" a six minute iGNiTe video presentation by Nicole Steinbok. Here's the link to the instructional poster too. Nicole makes some stellar points via some very amusing fashions.
I truly hope this has given you some good tips, tricks, or tools to use to make your day to day job more effective and efficient. If for nothing else, I hope it gave you pause to think about what you can do as an individual to help make sure your meetings are run as crisp and concisely as possible, with few distractions, clear goals, and shorter run times. After all, if you can make a small difference, imagine what we can accomplish if we ALL make those small differences....
image credit: (cc) flickr user Ha-Wee
Saurabh.Tyagi 270005CY2K Tags:  tokens telelogic license-key-center activation-kits rational-client-support licensing rational 19,888 Views
Most IBM Rational software products require specific license keys in order to use them. They can be downloaded from the License Key Center, Authorized user fixed term license (FTL) Currently, this license type is not available for Rational products based on the Eclipse framework. Note: Licenses generated since October 2010 do not contain FEATURE lines. INCREMENT lines are used. Floating licenses allow anyone on your network to use Rational products while a license is available. The number of licenses that you purchase and register in License Key Center determines the maximum number of users who can use Rational products concurrently. Named-User Floating
Authorized user fixed term license (FTL)
Currently, this license type is not available for Rational products based on the Eclipse framework.
Note: Licenses generated since October 2010 do not contain FEATURE lines. INCREMENT lines are used.
Floating licenses allow anyone on your network to use Rational products while a license is available. The number of licenses that you purchase and register in License Key Center determines the maximum number of users who can use Rational products concurrently.
Named-user license keys act as floating license keys, except during the import process. IBM Rational® License Key Administrator (LKAD) gives you the opportunity to specify a user for each license key. You assign a user to a key by editing the options file ibmratl.opt. The options file locks the floating license key to the user; allowing the user to use IBM Rational products on multiple clients.
How to Import an Activation kit, Please see below,
The Token based license model allows you to buy a certain number of Tokens (or token-based licenses) for a group of entitled products in an organization. If you use a Rational tool that utilizes a token-based licensing model, then the FEATURE/INCREMENT line in the license file will specify the number of Tokens for check out in total. Tokens do not tie to a product. When the applications are closed, the tokens return to the pool for other end users with any token enabled application to use them.
Note: Mixing tokens-based and non-token-based licenses is not a recommended practice. However, you can mix tokens with traditional product floating licenses. The consuming occurs with floating licenses first, followed by the tokens. You can specify the floating licenses and tokens in the same license file for a single license server. You can also separate into different license files or license servers. The floating licenses must precede the token licenses in the license.dat file.
Author: Saurabh Tyagi
AcdntlPoet 2700019V2G Tags:  blogging nfrs top-content rational milestones rational-client-support 6 Comments 18,740 Views
Has it really been three years since Kelly started this blog? Indeed it has! May 14th, 2009 was an auspicious day, as we dipped our toes into the corporate blogging world to see how it'd go. Little did Kelly know that we'd soon soar to become the 5th most visited blog on developerWorks, or ever break that 2 million visitors milestone! By the by, we DID break that 2m milestone yesterday evening! What wonderful serendipity for both to occur on the same day!
Sure, we may be a bit long in the tooth to be celebrating a birthday, but if you've hung around here for any amount of time you know we're kids at heart and surely you won't begrudge us a little celebration... right?
Ok, you're right... I can't post here without providing SOME sort of deeper value. So, as a bit of a small retrospective we thought it would be neat to go through and highlight some of our past posts. As we discussed which to highlight, we thought about giving visibility to the "Most Viewed" posts on this blog, but figured if they are the most viewed already, they probably don't need the help So we figured we'd go back through the archives of 715+ posts and pull out some of those 'sleepers'; the ones with some solid content but which may have gone far under the radar based on our analysis of activity metrics. That in mind, let's get to highlighting!
How to work with Rational Client Support: Part 2- In this second article, dW Contributing Author Kelly Smith outlines the technical support that you get when you license Rational software includes and doesn't, plus what to do before you call tech support. And don't forget to check our Part One, How to work with Rational Client Support: Behind the curtain!
New White Paper released: Deploy IBM Rational License Server 8.1.1 effectively in your enterprise- Here's a GREAT resource for nearly anyone running Rational software! Download the free whitepaper (no registration needed!), read it, and then share it with your colleagues and coworkers to help them be as successful with their own license server implementations as you will surely be!
Improve your Rational Support experience with our automated ISALite tool!- For select products, we've enabled an automated data gathering tool called IBM Support Assistant Lite (ISALite for short). This tool will gather appropriate troubleshooting information for a particular product.
Did you hear the news?- The dW Rational community is open to the public! http://ibm.co/rationalcommunity Like any community, both IBMers and clients get out of it what they put in. In the Rational community, we provide the added benefit of pulling all Rational technical content in real time and presenting it in consumable chunks through the community landing page.
Downloading Products from Passport Advantage- This most excellent video from our friends over at IBM Electronic Support demonstrates how to download software products from Passport Advantage Online, which you can get to from the IBM Support Portal.
Everything You Wanted to Know About Rational Licensing- A good message always bears repeating ... Visit the IBM Rational License Key Center for lots of useful material on understanding and using your Rational license keys...
IBM Rational product support for Mozilla Firefox- This news flash is for all customers who use the Mozilla Firefox browser with our Rational products. Please take note of the direction particulars as they relate to your usage of the browser and level of product support IBM Rational is able to provide...
Introducing our newest blog author: Matt Quimby- You may have seen his name on a few recent posts around these parts: Matt Quimby has joined our team and dug into some of our social business efforts as you'll see below.
Trust and Personal Responsibility in All Relationships- That's a powerful statement. It's also one of IBM's Core Values, one that resonates particularly with me in regards to our social business initiatives… like this blog. Let me explain....
Five Imperatives for ALM, and Business agility: a technical perspective- Here's two videos and two articles for your benefit today; two videos on the Imperatives for ALM covering real-time planning and in-context collaboration, as well as two articles to help you along with business agility from a technical perspective and a tutorial on how to use the Practice Library application. Enjoy!
Lastly, in honor of this milestone, we'd like to thank the folks who made it possible for us to continue:
Now let's keep going! Our goal is to continue growing and continue providing you deep value in fun, exciting, and innovative ways. As the quote says: "We have only just begun"!
AcdntlPoet 2700019V2G Tags:  reports system-requirements rational-client-support compatibility rational 4 Comments 17,824 Views
Two years ago we announced that Software Product Compatibility Reports were launched and available to all clients. Today we are proud to say we've updated the look and feel of the reports to better match our support portal experience.
Along with the updated look and feel, we have a slightly updated URL as well: http://pic.dhe.ibm.com/infocenter/prodguid/v1r0/clarity/index.html
If you've not previously used the compatibility reports, today is as good a day as any to create reports about a product's compatibility with operating systems, prerequisite software or virtualization environments. Easily generate custom reports about compatible IBM software combinations and use these to tailor-make graphical reports about a set of products' end of service dates. As always, we are interested in your feedback on this tool. Each of the Reports includes a Feedback Survey to allow you to report problems or question with the use of the tool or the data presented. Please let us know what you think!
If you've not previously used the compatibility reports, today is as good a day as any to create reports about a product's compatibility with operating systems, prerequisite software or virtualization environments. Easily generate custom reports about compatible IBM software combinations and use these to tailor-make graphical reports about a set of products' end of service dates.
As always, we are interested in your feedback on this tool. Each of the Reports includes a Feedback Survey to allow you to report problems or question with the use of the tool or the data presented. Please let us know what you think!
There are two kinds of knowledge - tacit and explicit.
Tacit knowledge is the knowledge in your head. Knowledge you haven't shared. Explicit knowledge is knowledge written down and shared. Tacit knowledge is good, but explicit knowledge is better, particularly in a technical support context. In Rational Client Support, we've built a robust knowledge management program, based on knowledge-centered support best practices, aimed to equip the organization to capture knowledge effectively for reuse, not only internally, but outside the firewall as well.
The support engineer on the other end of the phone not only brings to bear his/her own expertise on an issue, but also has at hand our knowledge base built on the collective experiences of the organization and clients to date. We solve a problem once, and then reuse the solution, building upon it as experience dictates.
Capturing knowledge is not something we do in addition to solving problems....it is the way we solve problems.
Shared knowledge IS power.
image credit: (cc) KaCey97007
Arun K Sriramaiah 2700076GE8 Tags:  rtc rational-team-concert rational-client-support plugin rational jenkin build 1 Comment 17,073 Views
Scheduled Jenkin Build Should run only if there are "changes accepted "
The expected behavior for this config is: The build will run whenever new change sets show up in the stream selected as flow target for the build repository workspace. In reality the build is started every minute regardless if there are changes or no changes.
Enable the Poll SCM under Build Triggers, which takes the cron argument.
Robert_Stephen 270005GQ3U Tags:  tips rational how-to tricks rational-client-support options flexlm licensing 17,030 Views
It's always good to have options!
Let's discuss the options a license administrator has to use for a license. The options file is a plain text file that allows a floating license administrator to control user access to specific features or versions of licensed software. Users are identified by their username, hostname, IP address, or project.
For concurrent (floating) licenses, the license administrator can:
This looks good but your next question will likely be: "How can I create an options file?"
For example: VENDOR /etc/test [options=]/test_app/test/license/test.opt
Let’s create an options file assuming Peter, Matt, and Steve are all part of a team named 'Licensing' in an organization. We can create a group named 'Licensing' and have these users added into the group. The syntax would be: GROUP Licensing Peter Matt and Steve
Subsequently this group can be included to allow access to IBM Rational product license. Hence the final syntax in the Options file would appear as follows:
GROUP Licensing Peter Matt and Steve
INCLUDE RPE_PUBLISH GROUP Licensing ( considering the .opt file is for RPE )
If the system usernames in your organization have a space OR comma in them, then the names need to be enclosed within double quotes.
Example: Let's assume the usernames are <USER A>, <USER B> and <USER C>. Then the Options. opt file would have: INCLUDE RPE_PUBLISH USER "USER A" "USER B" "USER C" Alternatively, you can utilize the same concept of adding all the users into a GROUP and then specifying the name of the GROUP in the INCLUDE line of the options file.
Also, if you have only one USER_BASED license for IBM RPE in your license file, you would be able to specify only one user's name in the Options file. Once the Options. opt file has been updated as per the format of the system usernames, please save the same while making sure that the file is saved as "Options. opt" and doesn't have a .txt extension.
Open the License.dat and add the complete path of the newly created Options. opt file at the DAEMON line. The DAEMON line should be the next line (one soon after the) SERVER line in the license.dat file. If you don't have a word DAEMON instead have Vendor, please perform the following changes in the License.dat file.
SERVER LicenseServerName 12AcDe 19353
DAEMON telelogic "C:\Program Files\Telelogic\Tools\Licensing_11\Server\telelogic.exe" OPTIONS="C:\Program Files\Rational\Options.opt"
After performing the above changes, save the License.dat file while making sure it's saved with only (.dat) extension.
Launch LMTOOLS and click on "Start/Stop/ReRead" tab. Stop the server, restart it, and wait until it says "Server Started successfully".
After the server has started successfully, please click on "ReRead License File" and wait until it displays: "ReRead license file completed". Once the message is displayed, click on "Server Status" and click on "Perform Status enquiry" and check if there is any error with the RPE_PUBLISH license. Ideally there shouldn't be any.
Any changes that are made to the Options file gets read either by doing a re-read or stopping and starting of the license server. The ability for vendor daemon to participate in rereading of its option file is introduced in the version 8.0 vendor daemon. If the License server is stopped and started the license file and option file are automatically read.
Now before proceeding we need to understand the most commonly used syntax of the options file:
Now we know how to create an options file lets use the options file to reserve or deny licenses. IBM Rational provides the least restrictive licensing environment possible. By default, the server does not restrict access to a client requesting a license key. This configuration works best for most customers. For a more controlled license environment, use the options file to reserve or deny licenses for certain users, hosts, displays, groups, or IP addresses. You can also limit the number of licenses each user or group can access.
The options file is a case-sensitive text file that sets the options for the license server. The options file can be used with the different types of floating licenses keys: temporary, evaluation, or permanent licenses keys. Your options file is located in the rational_dir\common directory and might have the name ibmratl.opt. If you do not have an options file, you can create one.
Options file that reserves licenses:
You have 10 floating licenses for IBM Rational ClearQuest®. You want to ensure that users Greg and Michelle always have a license of ClearQuest available for their use. Configure the options file as follows:
RESERVE 1 ClearQuest USER greg
RESERVE 1 ClearQuest USER michelle
Options file that excludes users from accessing a license:
You have 10 floating licenses for IBM Rational ClearQuest. You want to ensure that user Sally does not have access to a ClearQuest license. Configure the options file as follows:
EXCLUDE ClearQuest USER sally
How to configure USER_BASED license:
Common features used in the FLEXlm Licensing options file:
image credit: (cc) Some rights reserved YourRightMoveLLC
Author: Robert V Stephen
Rajesh0122 2700029M1T Tags:  rational reaction junction statechart state rational-rhapsody multicasting connector condition rational-client-support 1 Comment 17,005 Views
IBM Rational Rhapsody family provides a collaborative design, development and test environment for systems engineers and software engineers. It uses Systems Modeling Language (SysML) and Unified Modeling Language (UML) to enable rapid requirements analysis and visual, model-based design.
The UML diagrams are views into the underlying semantic system model; each kind of diagram emphasizes some aspect of the model.
Example - Dynamic aspects is represented by behavior diagram - State chart.
Statecharts define the behavior of objects by specifying how they react to events or operations. The reaction can be to perform a transition between states and possibly to execute some actions. When running in animation mode, IBM Rational Rhapsody highlights the transitions between states.
The discussion covers few modeling challenges with state chart using Rational Rhapsody and how to over come those challenges:
1) Evaluation of condition connector in state chart
A scenario where a variable (count) is decremented before the condition connector and is expected to terminate if value of variable is 9 (count==9).
However, on executing you observe that the condition doesn’t take the change in the variable on the transition. Instead it takes the initial value of the variable for comparison.
The work around here is to have an additional dummy state in between to get the desired output.
2) Multicasting with rapid ports in layered structure
Currently, the multicasts of event via rapid ports (ports that have no provided/required interfaces) are supported only from a direct invocation.
Example - One sender object and two receiver objects
Consider a scenario where the event is first sent from the Class A's object(itsA) and then it reaches the Class B's object(itsB), from where it is delegated to its 2 inner parts(itsB1 and itsB2
No multicasting is available on having multi layered structure.
The Workaround is to add an additional state chart and MULITCAST_GEN() macro in class B.
3) Working of Reaction in State
In a single state for a Reactive class, you would expect to continuously print a statement after elapse time of tm (1000). However, upon execution it prints only once instead of continuous timer.
Using a tm (1000) as a trigger for a reaction in state means that 1 second after you enter the state you'll be triggered. It's not a continuous timer.
To restart the timer you have to exit the state and re-enter it. It needs a design change as below.
4) Combining Junction Connector and Condition Connector in a state chart
You would like to have several events from a state and a condition to determine the other state.
You cannot join several transitions into a condition connector neither you can have a transition from a junction connector to a condition connector.
However, you can model to add a dummy state in between that will further evaluate for condition connector.
AcdntlPoet 2700019V2G Tags:  downloads rational-license-key-serv... release rational-client-support rational 2 Comments 16,921 Views
Announcing the General Availability of Rational License Key Server version 8.1.2. This release extends the "Borrow" capability to Rational products so that you can 'borrow' a license for an extended period of time and continue working while disconnected from the network. Please refer to the Rational Common Licensing Information Center for more information on Borrow and how to use it on different platforms. In addition, this release focused on defect and APAR fixes.
You can download RLKS 8.1.2 here: https://www14.software.ibm.com/webapp/iwm/web/reg/pick.do?lang=en_US&source=RATL-RATIONAL Select the appropriate option, then scroll to the bottom of the page and click "Continue". Follow the instruction to progress through the rest of the selection and download steps. IBM Rational License Key Server uses FLEXnet® for licensing. FLEXnet is a third party licensing system marketed by Flexera Software. For more information about FLEXnet licensing, see the FLEXnet License Administration Guide available from Flexera Software.
Select the appropriate option, then scroll to the bottom of the page and click "Continue". Follow the instruction to progress through the rest of the selection and download steps.
IBM Rational License Key Server uses FLEXnet® for licensing. FLEXnet is a third party licensing system marketed by Flexera Software. For more information about FLEXnet licensing, see the FLEXnet License Administration Guide available from Flexera Software.
AcdntlPoet 2700019V2G Tags:  youtube integrations rational maven rational-client-support videos rational-application-deve... 16,737 Views
Using Maven Integration Tools in IBM Rational Application Developer, Part 1- This presentation introduces Rational Application Developer and WebSphere Application Server developer tools for Eclipse support for Maven Development. Using Maven Integration Tools in IBM Rational Application Developer, Part 2- This presentation introduces Rational Application Developer and WebSphere Application Server developer tools for Eclipse support for Maven Development. Here we cover project conversion, project configuration, defining dependencies, and running on server. For more information see the RAD product page (http://www-142.ibm.com/software/products/us/en/application/) and RAD wiki page:http://www.ibm.com/developerworks/wikis/display/rad/Home
Using Maven Integration Tools in IBM Rational Application Developer, Part 2- This presentation introduces Rational Application Developer and WebSphere Application Server developer tools for Eclipse support for Maven Development. Here we cover project conversion, project configuration, defining dependencies, and running on server. For more information see the RAD product page (http://www-142.ibm.com/software/products/us/en/application/) and RAD wiki page:http://www.ibm.com/developerworks/wikis/display/rad/Home
For more information see the RAD product page (http://www-142.ibm.com/software/products/us/en/application/) and RAD wiki page:http://www.ibm.com/developerworks/wikis/display/rad/Home
RohitBalduwa 2700066W8H Tags:  properties internal websphere server rational-client-support rational node-scope application behavior clm log xml cell-scope was 16,662 Views
While using IBM WAS as an application server, there might be a need to understand certain artifacts here.
This helps in understanding the internal behavior and identifying the components in IBM WAS.
When you use the Administrative console to configure IBM WebSphere, certain XML files are updated internally. Here are the details:
You know the pain: You're on a team, likely in a support role covering the phones on shift work taking calls from clients. Or, perhaps you're on a project team, covering some critical piece of the puzzle, or waiting on a colleague to close out their piece so you can move forward... And your inboxes are bulging at the seams with both critical information as well as those "nice to know" status updates.
In so many cases, we all find ourselves under this barrage of status update emails, FYIs, and other important, yet immediately unnecessary and irrelevant messages. Do we need to know that you'll be off the phones for the next hour or two? Do we need to know you're working from home for half the day? Yes, we likely do. Do we need to know that information right now? No, we only "need to know" when we need to know, and likely will only care or even remember if the information gets to us right at the moment we need to know. Is an e-mail the best, most effective and efficient way to let people know? Likely not.
But what IS the better way? That answer, dear readers, all depends on your team. There is no single best practice or use case to follow here. Each team has differing needs and demands based on location, shift, task, or even management preferences. While I can't do anything for the last, perhaps there are some solutions to address the others which will in turn help convince management of better ways if that is a concern:
AcdntlPoet 2700019V2G Tags:  software-compatibility-re... esupport rational-client-support rational clarity reporting 16,598 Views
In case you missed it last month, here's another quick nudge to go check out IBM eSupport's
This is a great tool for figuring out what products are compatible with others and how your particular implementations may need to be designed to ensure your success. See? This isn't something we want to keep secret here! So head over to the
We think you'll find these are an invaluable resource to add to your stable of IBM knowledge and solutions! So once you've seen the value, go on and share the knowledge with your colleagues and friends who many be in need of these as well.
Sumant Renukarya 270002B42N Tags:  rational how-to rational-client-support rational-team-concert work-items 1 Comment 16,357 Views
One of the users using IBM Rational Team Concert (RTC) 4.0.1 were planning to move some work items to a different repository.
To do this, they were considering the following options along with some requirements:
a. Move the work items, preserving workitem ID and if possible history also.
b. Export workitems to CSV file and then import it into other repository.
Here is the information that should help users with similar queries:
So those references would break if the work item is moved.
Saurabh.Tyagi 270005CY2K Tags:  rational flexnet rational-client-support rational-purifyplus licensing error how-to 2 Comments 16,100 Views
Lets discuss a dynamic software analysis tool which is designed to help the developers write more reliable code: IBM Rational Purify Plus. It is now known as an advanced memory error detection tool that helps you accurately find hard-to-debug memory corruption errors. You need to fine-tune your application by using Purify, and when you run the tuned application, Purify scrutinizes every memory access and reports any corruption error before it occurs.
Purify is a very useful tool throughout the software development lifecycle. Developers can use it to ensure that the new code that they have written is not going to inadvertently cause any memory corruption errors or leaks. It includes capabilities like:
Now, by looking at this crisp description some of us would really want to try this software, its functionality, and capabilities Below is the link for those who have a feeling that this would be of great help to his/her organisation and can help developers in many ways. By using the license file and the setup in order to serve the license we can launch the product. This seems to be easy and yes it is, if we do not consider external factors like network, correct license file, server settings, client settings etc, which is not possible, and we run into issues. These issues are simple if we do things right the first time and do it right all the time. Considering the fact that everything is done correctly and there is a very little room for error, I have done some research on it, and here are my findings: Errors specifically (licensing errors) related to PurifyPlus revolve around few settings. I will talk about them one by one in detail in order to get clear picture of what can be done to eliminate these kind of errors and save time, There could be couple or reasons for this specific error to occur: RSU_LICENSE_MAP=//config/License_Map In this situation, license usage order can be customized by modifying the settings in the License_Map file on a per-component-product basis. For example, when a user starts an application, such as IBM Rational Rose, you can define whether that user claims a Rational Rose license or a Rational Suite license. The issue could be with the incorrect license file in use, which means that Rational PurifyPlus for Windows Authorized User license key has been imported. This issue may happen when Rational PurifyPlus for Microsoft Windows has been generated, Let me explain... Author: Saurabh Tyagi
By using the license file and the setup in order to serve the license we can launch the product. This seems to be easy and yes it is, if we do not consider external factors like network, correct license file, server settings, client settings etc, which is not possible, and we run into issues. These issues are simple if we do things right the first time and do it right all the time.
Considering the fact that everything is done correctly and there is a very little room for error, I have done some research on it, and here are my findings: Errors specifically (licensing errors) related to PurifyPlus revolve around few settings. I will talk about them one by one in detail in order to get clear picture of what can be done to eliminate these kind of errors and save time,
There could be couple or reasons for this specific error to occur:
In this situation, license usage order can be customized by modifying the settings in the License_Map file on a per-component-product basis. For example, when a user starts an application, such as IBM Rational Rose, you can define whether that user claims a Rational Rose license or a Rational Suite license.
The issue could be with the incorrect license file in use, which means that Rational PurifyPlus for Windows Authorized User license key has been imported.
This issue may happen when Rational PurifyPlus for Microsoft Windows has been generated, Let me explain...
Author: Saurabh Tyagi
KiranChikkanna 270005HX17 Tags:  usage licensing rational-client-support reports detailed jazz floating rational 5 Comments 16,049 Views
Jazz team server has a detailed reporting mechanism for the floating license usage and these reports can be very helpful in managing the available floating licenses effectively. The reports give a picture of license consumption in a given time frame. This not only helps you to manage your licenses but also provides a big picture about your license requirements for a project.
There are two ways to collect data about the license usage on a license server:
* Historic usage snapshots - Data that tracks how many of each CAL were used concurrently over time.
* Full license usage log - Exactly which users used which CALs and for how long.
Historic usage snapshots
By default, the license server will collect basic license usage data and store the data as historic snapshots. The data collected is only how many of each Client Access License, CAL were used, and by which server. That data is used to generate the graphs provided by the admin web UI.
You can see the admin web UI graphs by going to this URL, https://<yourserver>:9443/jts/admin#action=com.ibm.team.repository.admin.floatingLicenseReports, or by the following steps:
Load the admin web UI of the license server, usually https://<yourserver>:9443/jts/admin.
Three ways of monitoring the license usage on the web UI:
1. Click the server tab and in the licensing pane, Click reports.
2. On the floating license usage page, select a license type from the menu.
3. Optional : Enter values in the start date and end date fields.
4. Click on the "Reports" link in the "Floating License Usage" section of the left navigation area.
The page to obtain the floating license usage looks like this:
In below given scenario:
We are running the reports for the IBM Rational Quality Manager – Quality Professional – Token licenses from September 1st to September 10th.
Further the details about the license denial's if any also would be present in the logs.
In below provided image, It is clear that the consumption of the tokens is high from 09/09/2012 to 09/12/2012.
You can also get access to the raw data through the generic reporting UI by doing the following:
View the report UI in the web by going to https://<yourserver>:9443/jts/web/projects/Jazz%20Foundation#action=jazz.viewPage&id=com.ibm.team.reports
Full license usage log
To use the full license log, you must first enable it through the admin web UI. You can do it through the following steps:
After the license log has been enabled a file will be generated for each license action that happens on the server. Here is an extract of a sample log:
The meaning of each column is:
Author: Kiran Chikkanna
Ashok.Rao 2700052AJ6 Tags:  rational rtvs rational-test-virtualizat... rft rpt_pvu rpts rpt license rational-integration-test... rtw rational-client-support rational-test-workbench rit rational-performance-test... 15,991 Views
Rational Test Workbench Licensing Overview
Now that Big Blue has worn a Green Hat and the products from Green Hat are now rolled into IBM's Rational division, let's take a deeper dive into the world of licensing concepts for a new origin product called Rational Test Workbench (RTW).
RTW is a desktop solution that combines Rational’s automation capability for functional, performance and integration testing which is a great collaborative platform.
Before we roll out the red carpet for RTW licensing let us know the inclusions of the software family:
IBM Rational Integration Tester is a scripting-free environment for developing tests for SOA messaging and business process integration projects. Tests can be built by recording existing system behaviors or from requirements, by entering the data to send and the data that is expected in return. You can also create virtual services to remove test dependencies and enable earlier testing. Virtual services can be deployed by Rational Test Virtualization Server to provide on-demand virtualized test environments that can support all phases of the test development lifecycle.
IBM Rational Integration Tester Platform Pack contains technology-specific components used by Rational Integration Tester for recording SOA message conversations, HTTP(S) and JDBC traffic, and for monitoring middleware systems under test with minimal reconfiguration of client applications.
IBM Rational Test Control Panel is a server-based web application providing a central repository for virtualized services. The Rational Test Control Panel allows you to use virtual services published with Rational Integration Tester to create, share, and deploy virtualized test environments in Rational Test Virtualization Server.
IBM Rational Performance Tester is a scripting-free environment for automating load and scalability testing of web, ERP, and server-based software applications. Rational Performance Tester provides rich and customizable reporting to help you identify the presence and cause of system bottlenecks. Rational Performance Tester integrates with the Rational Performance Test Server or Rational Virtualization Test Server to create large scale, multi-user workloads so that you can validate scalability and SLAs for your critical business applications before you deploy to production.
IBM Rational Functional Tester is an object-driven automated functional testing solution for Windows, Java, Web 2.0 and other application environments. Storyboard testing combines natural language test narrative with visual editing through application screen shots to accelerate the creation of functional tests. A variety of wizards further simplify the creation of data-driven tests that are resilient to changes in the application UI.
All the flavors are fruitful aren't they? I'm sure, they are!
Ok. Now that we know the inclusions, let’s unfold the red carpet for the RTW license keys.
RTW has 2 types of license available:-
1. Authorized License
2. Floating License
As already mentioned, RTW license is a family name for a bundle of 4 licenses. The license inclusions are:
· IBM Rational Integration Tester
· IBM Rational Performance Tester
· IBM Rational Functional Tester
· IBM Rational Performance Tester PVU component
Wow! The above mentioned does not include IBM Rational Integration Tester Platform Pack and IBM Rational Test Control Panel licenses as it is a part of software bundle, if you have noticed.
You got it right! IBM Rational Integration Tester Platform Pack and IBM Rational Test Control Panel do not require a license. Both IBM Rational Integration Tester Platform Pack and IBM Rational Test Control Panel work as an add-on for Rational Integration Tester.
IBM Rational Performance Tester PVU license component works only in conjunction with Rational Performance Test Server (RPTS) / Rational Test Virtualization Server (RTVS) based RPT Agents.
This enables RPT not to attempt, check for protocol licenses for Siebel, SAP, Citrix, and SOA.
Saurabh.Tyagi 270005CY2K Tags:  rational licensing server rational-client-support service jazz tokens token configuration lease ibm common timeout 15,895 Views
IBM Rational Jazz token license configuration on Jazz team server
Token based licensing is an option, along with floating and authorized user licensing, within the Rational portfolio. Technically, the basis of token licensing is on the traditional floating license mechanism and process. However, when it comes to how the license check out (consumption) works, it has a different behavior.
In a token environment, each product consumes a predefined token value, not a predefined quantity as it does in a traditional floating licensing environment. The license key has a pool of tokens from which the license server automatically calculates the tokens being checked in and out across users and products.
Lets discuss how a token based licensing model can be implemented for Jazz-based products.
Jazz-based products use IBM Rational Common Licensing (RCL) token service provider, which is an extension of the Jazz Team Server (JTS) that forwards token requests to an IBM Rational License Key Server (RLKS). Jazz-based products and non Jazz-based products can share tokens from same pool of tokens.
How to generate Jazz tokens?
Log into the Rational license key center and follow the below steps to get the required Jazz tokens
You can also refer to the technote links below which will guide you in accomplishing this task:
To configure these Jazz based licenses, from a licensing perspective pre-requisites are:
The following picture shows a high level single server topology deployment of RTC using token licensing.
Once you have successfully configured your flexlm license server with token file, you downloaded from IBM Rational license key center (license.dat), Import the Jazz Keys (Jazz.Token.zip file) on the Jazz team server.
Post successful import of Jazz keys on the Jazz team server you will find an entry very similar to the below diagram
The above screen confirms that the Jazz tokens are successfully imported on the Jazz team server and we can now proceed to configure this Jazz Team Server to communicate with the Rational License Key Server that you installed and configured earlier.
In the Floating License Server section of the License Key Management page of your Jazz team server click the radio button next to IBM Rational Common Licensing Token Service to enable the service.
Hover over the icon in the Actions column until you see the edit hover. Click the icon to view the Server Configuration dialogs shown in following picture.
Configure the following two properties in the above dialog:
If the Jazz Team Server is able to connect to the Rational License Key Server, you'll see a green checkmark on the IBM Rational Common Licensing Token Service line as shown in following picture.
AcdntlPoet 2700019V2G Tags:  social-computing-guidelin... acdntlpoet rational-client-support communities op-ed responsibility thought-leadership rational 15,701 Views
Ok, ok , ok.... *maybe* you aren't, but I have a feeling that you probably are even if you don't think so. Hang in here with me for a bit as I explain why I'm nearly certain you actually *are* a community manager.
It isn't JUST you, of course; we are all community managers if we're playing in social spaces. What I am specifically referring to is the idea that we each own responsibility for the content we post in social spaces, and in turn we own responsibility for the comments generated by and added to those posts. As active members in social networks, we create our own ad hoc communities every time we post content, be it a status updated about what we had for lunch or a longer missive on a facet of today's society. In each case, we own the responsibility of managing these ad hoc communities just like a 'formal' community manager would. Likewise, when we comment on other's posts, we are engaging as a member of their community and have the responsibility to act accordingly.
With today's accelerated shift to social platforms, the role of community manager is increasingly important but the definition needs to be expanded to include not only the formalized and structured communities, but also the unstructured, ad hoc, fluid communities. We are all community managers to some extent now, and need to manage not only our own posts, but the threads of conversation which they generate.
If you've been following me for any length of time on any of my social channels you've likely heard me espouse the brilliance of IBM's Social Computing Guidelines. While I may be biased, I do believe that even if I weren't an IBMer, I'd still be highlighting the SCG as a work of genius when it comes to corporate policy to guide employees in social business. But it goes even beyond that... these are wonderful guidelines beyond the immediate intended audience of IBMers... (I've cherry picked the ones which are really universal): Aren't those genius in their simplicity? As we look with new eyes on our own social communities, we can all benefit from the simple guidance put forth above, as these bits are relevant as universal truths to social interaction. Now that we can recognize our own responsibilities for the communities we've built around us, we need now (more than ever) the tools to help guide us through some of those inevitable missteps we will make (or have made) along the way. This is the new universal truth. Gone are the early days of the internet where we were just participants in one huge community. Now we are all individually responsible for managing our spaces and ensuring our formal and ad hoc communities are adding value to the spaces. As we join in these new and upcoming spaces, we all need to recognize the responsibilities we have and gauge whether or not we are ready to take on that extra burden that comes with participating in social discussions. If you are posting content to any social channel, you are already managing your communities, whether you realize it or not. It is upon us as individual contributors to ensure we are bringing value to and taking ownership of the spaces in which we play. Our successes depend upon it.
Aren't those genius in their simplicity?
As we look with new eyes on our own social communities, we can all benefit from the simple guidance put forth above, as these bits are relevant as universal truths to social interaction. Now that we can recognize our own responsibilities for the communities we've built around us, we need now (more than ever) the tools to help guide us through some of those inevitable missteps we will make (or have made) along the way.
This is the new universal truth. Gone are the early days of the internet where we were just participants in one huge community. Now we are all individually responsible for managing our spaces and ensuring our formal and ad hoc communities are adding value to the spaces. As we join in these new and upcoming spaces, we all need to recognize the responsibilities we have and gauge whether or not we are ready to take on that extra burden that comes with participating in social discussions.
If you are posting content to any social channel, you are already managing your communities, whether you realize it or not. It is upon us as individual contributors to ensure we are bringing value to and taking ownership of the spaces in which we play. Our successes depend upon it.
AcdntlPoet 2700019V2G Tags:  glossary rational-client-support ibmisms vrmf rational rational-support 15,688 Views
Are you ever confused by some acronyms or IBM-isms which you may come across on the web, in support calls, or discussions with colleagues? Here's a tip I stumbled upon which has helped me substantially in my day-to-day business which I am now sharing with you in the hopes you'll find it helpful as well!
This post explains the IBM V.R.M.F - Maintenance Delivery Vehicle (MDV) terminology used by Rational products. V.R.M.F is the product release numbering format that is being implemented throughout the IBM and the Rational product lines.
IBM is using a standard version format for MDV. The product numbering is based on the IBM Version, Release, Modification and Fix Level structure within the V.R.M.F format.
The following table provides some details of the individual version elements. Note: Although not all of the version elements are publicly available, they are all fully supported:
Wondering about all the document definitions as well? Check out the IBM Software Support Document Definitions page for brief, glossary style definitions of all the various document types we as IBM may produce.
And lastly, how about a link to our Site Assistance page... here you can find a number of resources to help with things like navigation, search, filtering, managing support portal modules, managing product lists, and much more!
AcdntlPoet 2700019V2G Tags:  rational-software-archite... rational-change rational-team-concert rational-statemate rational-insight rational-application-deve... rational-appscan downloads rational-synergy rational-quality-manager rational rational-requirements-com... 2 Comments 15,643 Views
Over the past week, and particularly this past weekend, a few new downloads made their way through our tweet stream and Facebook wall. Seeing as these were posted during typically 'off' hours for most of us, we thought it would be of some benefit to highlight those recent releases here, to raise visibility in the case that you may have missed and need one or more of these downloads:
Want to make sure you never miss notifications like the ones listed above again? Then check out "MyNotifications" and setup a free subscription to receive only the products and document types which YOU are interested in, and in the manner you desire (RSS, web page, or direct daily/weekly emails)!
Paul_Liskay 503B7MKGGQ Tags:  rational-client-support rational-performance-test... rational-client-success rpt 4 Comments 15,629 Views
This topic comes up frequently. Sometimes a customer will have a set of existing service tests and the server has been changed to require TLS 1.2 and the service tests no longer work. Or the customer is trying to record a new service test using the General Service Client and can't get a valid response after invoking the request.
The error message reported by RPT will be similar to:
RPWY0002E An exception occurred in com.ibm.rational.test.lt.models.wscore.transport.impl.HttpTransporterImpl
This usually means TLS 1.2 is required.
Unlike a HTTP test where a specific version of TLS can be set for each server, the version of TLS is global setting for all calls in a service test. The version is similar to one of the properties listed at http://www-01.ibm.com/support/knowledgecenter/SSYKE2_7.0.0/com.ibm.java.security.component.70.doc/security-component/jsse2Docs/overrideSSLprotocol.html.
The default value used by General Service Client is SSL_TLS. However RPT will not use the property com.ibm.jsse2.overrideDefaultProtocol but use the property com.ibm.rational.test.lt.soa.ssl.protocols instead
We need to set this property in two separate places so it can be used for recording as well as playback
Like for recording we need to set the same -Dcom.ibm.rational.test.lt.soa.ssl.protocols=TLSv1.2 for the playback engine of the test. The only way to do this in RPT is
to put the test in a schedule, then configure the schedule to run on a location instead of local computer. Then we add the -Dcom.ibm.rational.test.lt.soa.ssl.protocols=TLSv1.2 as a property of the location.
1. install the RPT Agent, on the same machine as RPT workbench is OK.
7. Add a property for this location with the value RPT_VMARGS= -Dcom.ibm.rational.test.lt.soa.ssl.protocols=TLSv1.2
8. run the schedule
The playback should now work. Remember the test will never be able to be run standalone any more if TLS 1.2 is required, it must be run in a schedule using an agent and a RPT_VMARGS set for that agent following the steps above
Verification Point implementation for Android mobile automation testing using IBM Rational Test Workbench
XPXK_Vijayakumar_Pandi 270005XPXK Tags:  rtw rational-client-success rational-client-support rational-test-workbench 15,501 Views
Verification points are used to verify whether the expected behavior occurred during a playback of the test script or verify the state of a control or an object. When you create a verification point, you are capturing information about a control or an object in the application to establish this as baseline information for comparison during playback.
During script playback, the property is compared to see whether any changes have occurred in the application, either intentionally or unintentionally. This is useful for identifying possible defects when an application has been upgraded for example. An error is reported if the expected behavior did not occur.
Verification points can be created for any of the object properties while recording a script or you can insert a verification point anytime in the script
Here are the steps to create a verification point
1. In Rational Test Workbench capture android mobile test script and open the test script and in the Test Contents area as shown in pic 1 below:
2. Click an action item for which you want to create a verification point. Refer to pic 2 below:
Note: Edit Text has been selected as an object in below example.
3. Click the insert button and select Verification point for Android or Web UI, depending on the target application. Refer pic 2.
4. Alternatively right-click the selection or click Options and insert in the test editor to select the menu item as shown in Pic 3.
5. Apart from the above methods, Verification point can also be created from the screen captures or elements from the Mobile Data section. Refer to pic 4 and pic 5 below:
6. In the Test Element Details section select a value for the Graphic object (Edit Text) and Verify attribute (Text) artifacts identified as required for the action selected. Refer to pic 6 and 7 below:
7. Some artifacts are dependent on others, so when you select an attribute, you must select the values required for the options related to the selected attribute. To combine several attributes for the selected object, select the choice all of and select the object’s attribute.
8. In below pic verification point is created on Text and Is enabled attributes. Refer to Pic 8 below:
9. Optionally select the Retry verification point until attribute is verified or time out expires and enter a value for the time out. The values in the graphic object and attributes lists are different for web UI apps and Android apps.
10. Save the test script and initiate the play back
Case 1: Play back succeeds if the verification point conditions are met. If VP passes you would see the verification result in green color as mentioned in the below image.
Case 2: Play back fails if the verification point conditions are not met and Fails. If VP fails you would see the verification result in red color as mentioned in the below image
Alex Moore 1000008GXE Tags:  rational-client-support iseries system rdp developer ssl rdi power rational 15,432 Views
Rational Developer for System i (v9.0): SSL enablement - This article details the steps needed in order to establish a successful SSL connection using RDi.
1. Logon to the Digital Certificate Manager of the iSeries.
2. Create New Certificate Store.
3. *SYSTEM, Continue.
4. No - Do not create a certificate in the certificate store, Continue.
5. Create Certificate store password, OK.
6. Click 'Select a Certificate Store', *SYSTEM, Continue & Continue.
7. On the left side of the screen select 'Create Certificate'.
9. Select 'Local Certificate Authority(CA)', Continue.
11. Select the following Applications to assign the certificate too:
12. Select 'Work with client applications' on the right side of the screen and assign the certificate to the following:
14. Select 'Copy and paste certificate'.
16. Add the newly created .cer to the studio by clicking on 'Window, Preferences, Remote Systems & SSL.
19. You should now be able to establish a SSL connection.
Saurabh.Tyagi 270005CY2K Tags:  expiration usage types licensing distribution user token rational-client-support peak available dinial report rational charge license 3 Comments 15,332 Views
Different Types of reports in the RLKS Admin and reporting tool:
Reports display valuable statistics about how users are using the assets and repository.
Managing software assets goes beyond submitting them to a repository and managing them through consumption. Over time, looking at the changing elements, the models and trends of asset details, consumption use cases, and users information can help companies evaluate the needs of their current business strategies.
Lets understand the different types of reports available and the insights they provide...
Peak usage : This metric represents the maximum number of license requests that were granted by the selected license servers for the selected products. If more than one license type is selected in the report definition (floating and token as license type), the peak usage report shows multiple numbers in the bar graphs. The following example shows a peak distribution report with two counts per bar.
Peak denial : This metric represents the maximum number of license requests that selected license servers denied for the selected products during the specified time.
Note: In certain reporting scenarios, the tool can report inaccurate license denials. For more information, see the "Known limitation in license denial report" technical document.
License usage per user : This metric presents information about product usage by a user from a license server at a specified time. This list includes the user and the host server name for the selected products for the specified duration.
Available Licenses : This metric presents the total number of licenses for a product that are available in the license files that are used to start the license server.
License expiration : This metric presents the expiration date of licenses for each of the selected products. This information is collected from the license file.
Token distribution : This chart presents the number of token licenses that are issued in the specified time for various products in an organization.
Chargeback report : This metric represents a simple chargeback policy for product licenses that are used in an organization. The report for this metric is like an invoice, where the number of licenses that are used by each user during a specified time is listed. The number of license hours is multiplied by the unit costs that are associated with each license hour of that kind of license for that product. This product gives the value in currency to be charged for that user.
Note: For the Collaborative Lifecycle Management (CLM) products, the following metric types are supported:
Alex Moore 1000008GXE Tags:  rse font default developer z eclipse rdi explorer ibm rdp rdz change i remote rational for system 15,172 Views
Rational Developer for System z & i (v9.0): Default font change - This article details the steps needed in order to successfully change fonts within the RSE view.
By default eclipse uses the O.S. default font, therefore the windows default font has to be changed to the desired font which will result in the eclipse fonts being updated.
To change the Windows default font follow the steps below.
1. On the Windows 7 O.S. click on 'Start, type 'Color scheme' and select Change window colors and metrics.
AcdntlPoet 2700019V2G Tags:  rational-urbancode-releas... top-content rational-urbancode-deploy rational-client-support devops top-support-content rational 15,116 Views
You may have thought we were done with the top recap posts, but we have one more we think you'll find useful! Here's the top Urban Code technotes from 2014. These technotes are the most often cited and shared in our Support Engineers' PMR notes all used to help you solve or prevent issues:
Saurabh.Tyagi 270005CY2K Tags:  and services d561hll. license tool rational part reports ibm sub-capacity licensing rational-client-support a value audit metric the environment number ilmt in unit pvu processor 15,048 Views
One of the major initiatives many customers are pursuing is the widespread implementation of virtualization. Whether they are using virtualization purely to cut costs or whether it is part of their “green” agenda, this initiative will drive an increase in the average utilization of their servers.
In case you hadn't heard, it's Customer Service Week! We'd like to take the opportunity to honor and recognize ALL of the individuals across the world-wide Rational Client Support organization who are dedicated to your success every day.
And did you know? They aren't just on the phone or responding to emails. They are writing technotes, whitepapers, and redbooks. They are contributing to user groups, communities, and social media outlets. They are speaking at conferences. They are conducting early client programs. They are a tireless bunch, maniacally devoted to solving issues and helping wherever they are able.
We have been highlighting a few of these support stars on our "Meet the Peeps" interview series here, providing a "face" to the support and service side of the company. One of the recurring themes I have seen in these interviews really highlights the core of what Customer Service Week is all about: the people. Almost every interviewee has indicated the best part of working for Rational Client Support is the people. And I couldn't agree more. Having worked in a Technical Support role for much of my career, I can honestly say, my colleagues and clients alike were (and still are) the best part of the job, providing challenge, motivation, and best of all, inspiration.
But don't be fooled, those interviews only represent a small sampling as the breadth and depth of our tireless support organization, like an iceberg, is far greater than what can be seen sticking out of the water (or blog for that matter). With that in mind I'd like to ask you to take a minute sometime this week and let your support engineer (or any customer service worker) know how appreciated they are. Those small thanks really do go a long way!
Photo credit, Bryce Johnson, http://www.flickr.com/photos/brycej/2607596779/
Just a quick note to let you know that I have accepted a new role in IBM, still focused on collaboration, communities, and knowledge-sharing, but outside of Rational Client Support.
It's been a great ride, and I'm looking forward to new opportunities and challenges. Notes from Rational Support is going strong and I leave you in the Most Capable Hands of my Wonder Twin, Jason O'Donnell and the growing cadre of bloggers in Rational Client Support.
They, and everyone else at Rational Client Support, inspire me every single day with their dedication and passion for client success. You've got a great bunch of people to work with.
It has been my pleasure and joy to share knowledge with you here, and I hope we have been able to make a difference for you. So, of course, consider this one last plea for feedback from me. If you have found this blog to be of value to you over the past several years, a quick comment would be greatly appreciated.
As always, you can find me on t'internets as kellypuffs. (And hopefully, Jason will let me come back with the odd guest post now and then
* Jason's Editorial Note:
As you may have already noted, we are also adding other post authors to our growing list of contributors (it takes a lot of people to replace Kelly!), and will continue with this trend to make sure the blog here remains a solid and valuable resource for our clients and other IBMers as well. It is our commitment to take Kelly's work here and carry on the ideals she set forth when she began this blog: open, transparent, and authentic communication and collaboration for mutual success.
pietje 120000QA4G Tags:  partnership rational configuration hcl software modeling application clearcase rose rsa change developer construction architect rad testing management software-architect clearquest 2 Comments 14,582 Views
Dear Rational Support Customers,
I would like to make you aware of an important and exciting announcement around the partnership that IBM and HCL have entered into, with a special reference to the following Rational products:
The official announcement can be found here:
For more information, please contact the Support Leader for these products:
AcdntlPoet 2700019V2G Tags:  agenda rational-client-support rational sessions innovate2012 14,543 Views
For complete Innovate 2012 information, session descriptions, plus links to the "Agenda Builder" visit the Innovate 2012 Conference website! DR-2198 Tips and Tricks for Getting the Most Out of IBM Support WKSP-2071 Define and Manage Requirements with IBM Rational Requirements Composer RDM-1658 Case Study: Moving from Organized Chaos to Standard Process and Tooling Disneys Experience in deploying IBM Rational Tools QM-2158 Rapid Lift: Manual Test Automation Best Practices from Design Partner Program RDM-2252 Ask the Experts: IBM Rational Requirements Composer and IBM Rational RequisitePro RDM-2046 Tips, Tricks, Performance Tuning, and Best Practices for IBM Rational Requirements Composer QM-1080 Agile Test Management Practices with IBM Rational Quality Manager QM-1825 MSO2RQM Import Utility: The Customizable Solution for Migrating MS Word and Excel Test Assets into IBM Rational Quality Manager CDD-1136 Managing Cloud Resources throughout the Lifecycle with IBM Rational Tools
DR-2198 Tips and Tricks for Getting the Most Out of IBM Support
WKSP-2071 Define and Manage Requirements with IBM Rational Requirements Composer
RDM-1658 Case Study: Moving from Organized Chaos to Standard Process and Tooling Disneys Experience in deploying IBM Rational Tools
QM-2158 Rapid Lift: Manual Test Automation Best Practices from Design Partner Program
RDM-2252 Ask the Experts: IBM Rational Requirements Composer and IBM Rational RequisitePro
RDM-2046 Tips, Tricks, Performance Tuning, and Best Practices for IBM Rational Requirements Composer
QM-1080 Agile Test Management Practices with IBM Rational Quality Manager
QM-1825 MSO2RQM Import Utility: The Customizable Solution for Migrating MS Word and Excel Test Assets into IBM Rational Quality Manager
CDD-1136 Managing Cloud Resources throughout the Lifecycle with IBM Rational Tools
Saurabh.Tyagi 270005CY2K Tags:  rational-asset-manager rational-client-support edition enterprise asset download model standard ram types rational licensing 2 Comments 14,540 Views
Asset management, broadly defined, refers to any system that monitors and maintains things of value to an entity or group. It may apply to both tangible assets such as buildings, and to intangible concepts such as intellectual property and goodwill.
Know where your assets are....
IBM Rational Asset Manager is a collaborative environment for creating and governing software assets. A definitive library management system where you catalog, organize, use, reuse, manage, and report on any type of software, technology, or business asset.
A collaborative software development asset management solution, IBM Rational Asset Manager software enables organizations to identify, manage and govern the design, development and consumption of software assets, including services as part of a service-oriented architecture (SOA) initiative. The software helps IT organizations deliver innovative IT solutions while controlling costs, reducing application backlogs and improving business flexibility and responsiveness by facilitating software asset reuse.
Evaluate Rational Asset Manager now! http://www.ibm.com/developerworks/downloads/r/ram/index.html
Purchasers of IBM Rational Asset manager can choose among three types of product licenses: an Authorized User license, an Authorized User Fixed Term License (FTL) and a Floating license. The best choice for your organization depends upon how many people will use the product, how often they will require access. Lets understand the concepts of keys ( licenses ) behind this dynamic software.
Types of RAM (Rational Asset Manager ) Licenses:
Licensing Model for Standard Edition:
Licensing Model for Enterprise Edition :
Addresses different usage patterns
→ Administrators assign users to AU licenses: Collaborator or Publisher.
→ SE licenses cannot be used in an EE servers.
→ Collaborator license only allows search, download and comment on assets.
→ Audit report can be generated to show license usage.
→ Floating license is consumed by users not assigned an AU license.
→ Collaborator license is consumed initially until a publisher feature is invoked then license consumption switches to publisher.
→ 30 minutes of inactivity or logging out releases the license (Floating).
→ Programmatic access consumes a license → Concurrent programmatic access consumes multiple licenses equal to the number of concurrent programmatic access.
→ When a user searches and browses without authenticating then no floating license is used,
→ When an anonymous user displays a public asset details, then an available collaborator floating license is checked out,
→ When an authenticated user displays an asset, then a collaborator licence is checked out, unless you already have a publisher license from a previous action,
→ When an authenticated user modifies or submits an asset, then a publisher license is checked out ( and if a collaborator license was checked out, then it is check in )
→ When an authenticated user logs out, then the license is returned, for either collaborator or publisher, unless the user had other sessions,
For EE (Enterprise Edition) : each authorized user license is of one access type -> collaborator or Publisher
For SE (Standard Edition) : there is only one license type,
If the authorized user license is of type Collaborator, and the user attempts to modify or submit an asset, then an available Publisher license will be checked out.
Version 7.5 ( RAM ) includes the following enhancements and features:
Server licenses: Rational Asset Manager Enterprise Edition no longer requires the purchase of a server license, providing more flexibility in the deployment of clusters and stand-alone servers
Token licenses: Token licenses are now available. You can reduce deployment costs by sharing Token licenses across one or more Rational products.
How to reconcile the different editions & license types?
Help Help Help, I’ve got an error message and don’t know what to do!
We all know how frustrating it can be to encounter an error message and not know what to do to fix it. Please find error messages and their troubleshooting information below, collaborate with others to improve the product functionality without wasting a minute.
Error: Rational Asset Manager error: No valid license managers could be instantiated. There is an installation problem
Rational Asset Manager, Version 7.5 editions and licensing:
Rational Asset Manager, Version 18.104.22.168 release information:
Licensing model for client access licenses:
Article Author: Saurabh Tyagi
We'll be back tomorrow with more great content focused on helping you get the most out of IBM Rational Support and your IBM Rational products!
As we begin to wind down from our summer season activities and our children return to school, it is time to celebrate this American federal holiday. This is a day where we recognize the contributions of the American worker. It is a day where we take some time off to relax and enjoy the company of our family and friends while sharing our favorite backyard barbecue.
While we are off for the day we want to share with you a list of videos that have been posted on this blog. Enjoy this CLM video collection.
Personal eminence has been on my mind a bit lately, which has led me to take a few actions of my own including my individual addition of an About.Me profile (Kelly has one too ), to signpost our own eminence in the digital spaces. You're going to read that phrase (digital personal eminence) a LOT below, so let me quickly define that out for you: eminence is a position of distinction or superiority. Personal digital eminence, then, is about the power of your electronic presence as a brand; your individual distinction on the web. I'm working to improve mine, and Rational Client Support's of course, but that is easier said than done.
We all know the big brands online. I am guessing you can easily name 5 right off the top of your head without even trying. Individual -people- are a bit more difficult to identify, though I am sure you could still easily name 5 within a short amount of time. These are brands and individuals who likely have rock-star status across the globe; the ones which are known beyond social or cultural boundaries. But that is only the tip of eminence, as both brands and people need to be knowledgeable in their areas in order to really solidify their standings.
In a general context like this, it is very difficult to gain that level of eminence without being a large-scale celebrity. But what if we look at particular contexts within spaces that are important to us? The spaces in which we play on a daily basis... Personal eminence in these contexts can be seen all around you. In the support world this is displayed by those whom are always readily answering questions or sought after for advice. Personal -digital- eminence is just as easily seen if you are involved in forums, user communities, or subscribe to blogs or RSS feeds: it is found in the people you follow, the people who are visible, the people who are always learning and more importantly -sharing- in the digital realms.
Building this personal digital eminence for yourself, however, isn't overly difficult, and is ultimately important for you as well as for your company whether it is IBM or a small unknown start-up. Individually, personal eminence is a direct influence on career success. Now imagine a company which boasts a large number of individuals who all have some level of personal digital eminence... you're likely imagining a very successful company that has a solid, trust-worthy brand backing it up; a company who's name elicits that sense of reliability, much like IBM, I'm guessing.
A quick connection of the roll up from personal to corporate eminence should tell you exactly how important this can be to individuals and businesses alike. It is for this reason that I encourage everyone to join the conversations in your spaces, as yourselves; to step forward and take control of your own personal digital eminence.
Of course, participation alone isn't enough. Not only do you need to be active in your communities and networks, but you need to be authentic as well. Don't be afraid to stand out as a subject matter expert, but don't try and pretend you're one if you aren't. Take criticisms in stride and admit mistakes when they happen (oh, and they will happen). Be open and honest with your opinions, and listen to others as well. Genuine communication is not only a key to building eminence, but also a good life skill as well! Of course, it is this kind of authenticity paired with activity which will skyrocket your personal digital eminence to new heights, improving your company's brand eminence as well as your own career.
I'll ask you now to heed this as a call to action for both IBMers and the public alike: Get out there and distinguish yourself in -your- space. Be passionate, become the subject matter experts, give back to the communities and forums you frequent, and become your own individual brand. Only you can control your personal digital eminence, but it can benefit so many more!
Image credit: (cc) flickr user RambergMediaImages
Saurabh.Tyagi 270005CY2K Tags:  rational renewals license-key-center products licensing telelogic maintenance rational-client-support license 14,353 Views
Introduction on renewals concepts:
For products using date based licensing version, you will see both the original license order plus any renewal order for that product. The License Key Center will list the Renewal Order as a separate line in your account. To apply this to your license key, select the Renewal Order and it will give you the licenses associated to choose from. You may then add the quantity of the renewal per product and regenerate the key. Note, only registered licenses show up in the list of licenses available for upgrades using the renewal order. Important! The Original License Order and the Associated Renewal Order have to be registered on the same IBM Site ID. To be able to apply the renewal order and upgrade the license keys the orders need to reside on the same License Key Center account ID which is the same as your IBM Site ID
The license key can be used with any software version released before the end date of the in built license version (S&S end date). To be able to use any new release, the license key needs to be updated with new S&S orders for each period of renewal.
Click on "Get Keys" in the left navigation bar as shown below:
Select the Product for which maintenance or S&S renewal needs to be applied, lets say DOORS, then select the product and follow the instructions ahead.
In the "Required Information" screen, ensure you check for the correct Hostname and Host ID:
In the Version column, drop the box and select the latest version of the product and check the Original Maintenance End Date to be the current one. Please see below, Taking an example of Doors, we can choose the latest version while applying the maintenance to the license file:
In the Usage Quantity, key in the number of the licenses that needs to be upgraded to the latest maintenance.
Click on "Generate" and then download the latest license file by clicking the button "Download License Keys".
Useful Links :
Author: Saurabh Tyagi
Waney 310002KRME Tags:  rational-client-success rational-client-support rft 3 Comments 14,338 Views
IBM Rational Functional Tester (RFT) is all about object recognition. If the graphical user interface (GUI) contains objects that Rational Functional Tester recognizes, you can record a sequence of actions. You can replay this sequence afterward.
This post wants to introduce you to object recognition in Rational Functional Tester.
The heart of object recognition in Rational Functional Tester is the object map. The object map is a graphical representation of the objects in your application under test that Rational Functional Tester encounters.
Through Windows hooks, Rational Functional Tester memorizes what actions you played in the GUI. Here, a hook means a mechanism that works between the keyboard or mouse and the GUI object.
Let’s say, when you click an object, information about that object flows from your video chip to the memory of Rational Functional Tester. During recording, Rational Functional Tester stores the information that the hook gathered.
For more information about hooks, see the following document on Microsoft.com.
Objects in a map
When you finished recording, Rational Functional Tester puts the information about the objects into a kind of table. This table shows the objects of your application in a parent-child view. We call this table the object map.
With this object map, you can manipulate the way Rational Functional Tester recognizes the objects in your application under test. In this way, you can fine-tune your script to play back more easily, for example.
Roughly, the object map contains the following information about the objects that you touched during recording: administrative properties, recognition properties.
The object map displays the name that the developer gave to the object.
The name that you in the application’s graphical interface.
If you look at the picture, the domain is the first information that the object map reports about an object. In this example, we’re talking about a Java application. Therefore, the domain is Java. If the application runs in a browser, the object map would say HTML. The domain must match with the type of application under test.
These values are the properties that the recorder collects. These properties make the object unique. Therefore, when you run the script, Rational Functional Tester recognizes the object without ambiguity.
The recorder also assigns a weight. The weight says how important a property is for recognition. If you want, you can change the weight of any recognition property. In this way, you decide yourself what property is important for recognition.
In the sample application Classics Java, you can see the following properties of the Place Order button.
You can also see that the most important properties for recognition are the class name, accessible name, and name.
What to do with the object map
Saurabh.Tyagi 270005CY2K Tags:  access licenses license client jazz rational-client-support rational-team-concert rtc rational developer 1 Comment 14,335 Views
Jazz LICENSING : Exploring Rational Team Concert
Rational Team Concert has a simple set of defined roles to enable key solutions for your organization. With Rational Team Concert you simply acquire licenses to support the roles and solutions that you are interested in. This provides you with an unprecedented level of flexibility and cost efficiency to choose and use only what you are interested in to support your needs. Rational Team Concert allows you to implement individual components of RTC now and others later simply through licensing - and without your typical deployment and integration headaches and risks.
When you purchase a role-based license for IBM Rational Team Concert you will have read, write, and comment access to some or all of the capabilities of the Change and Configuration Management application. In addition, there are three types of Developer client access licenses.
Client access licenses:
With a role-based licensing scheme, when you purchase a client access license for a particular role you will have read, write, and comment access to some or all of the capabilities of the Change and Configuration Management application.
You install the client access license activation kits in the License Key Management section in the Administration page of the Jazz Team Server. You assign the licenses to users in the Client Access License Management section of Jazz User Administration. See Installing and managing license keys for instructions.
Role-based client access licenses:
Configuration Management application.
Functional user licenses:
Developer Client Access Licenses:
Once a Jazz Team Server is installed, you may install additional license keys in the License Key Management section in the Administration page of the Jazz Team Server
Author: Saurabh Tyagi
Author: Saurabh Tyagi
rthurber 100000N9MD Tags:  rational voice ibmrcs keynotes blogging innovate blogs leadership ibminnovate rational-client-success rational-client-support devops isdz avp innovate2013 14,330 Views
Did you miss any of the blogging action from Innovate? Well, we have you covered!
We have everything covered that our leadership team and social experts posted - from VoiCE, to DevOps, to Keynotes, to ISDZ.
Don't forget to check out the pictures we captured on the IBM RCS Flickr pool!
AcdntlPoet 2700019V2G Tags:  infocenters rational-client-support rational kc electronic-support information knowledge-centers beta 2 Comments 14,252 Views
The new IBM Knowledge Center open beta has been extended until early April. This site replaces the individual information centers.
Look at these key features in IBM Knowledge Center:
To get oriented, you can do a few simple things first:
Search for content:
Add a comment:
This week we visit the Littleton campus to chat with Beth McCawley. Beth is one of the driving forces behind knowledge management in the support content space for RCS and has a sharp eye as a grammar/spelling/punctuation guru. Of course she has a way with words as you may expect from a person who works with written knowledge everyday and a formal education in English. Read on for more interesting facts!
Tell us a little about yourself: who are you, what is your role in Rational Client Support?
I am Elizabeth McCawley, but I still answer to Beth Carroll. I am a Knowledge manager in Rational Client Support.
How long have you been working for IBM and Rational?
I have been with Rational since April of 2000 and with IBM since the acquisition of Rational in 2003
Have you had any other roles in Rational?
I started in Licensing Support then briefly was in Modeling Support, until the creation of the team that evolved into what now is KM in RCS.
Describe a normal day for you.
Besides my daily queue of approving documents for publishing, I might check in with the Knowledge Champions who report to the Support Delivery Managers to whom I am assigned to see how their teams are doing with content contributions. I process at least a request or two to set up new user's permission to work with the tool we use for authoring documents. I frequently edit the taxonomy for Rational products in that authoring tool. A few times every day I answer questions about the tool (and then I capture the Q&A to a shared space so the info is available like an internal technote of sorts.)
What project are you the most proud of?
It is a tie. I successfully lobbied for our authoring tool and the publishing mechanisms to accept Japanese documents. This initial project opened the door for us now being able to produce content directly in several languages, including three other multibyte languages. The other win was enabling and training the Development and Documentation teams so they could produce their release notes as Technotes. This makes Release Information documents easier to find and they can be updated with version additions and, later, fix information.
Do you have an "on the job" hero?
This will sound hokey but it is Carl Hero, my teammate. Carl creates and shares a lot of shortcuts that save us from hours and hours and hours of busy work.
Are you a gadget person?
I'll bet an eyelash curler does not count as the kind of gadget you want to hear about...
What type of gadgets do you use?
Besides the wisecrack above, I am delighted by my iPhone.
What gadget, which you currently own, can you not live without?
It'd be a challenge to get comfortable night of sleep without the baby monitor.
What's the coolest piece of tech news you've heard lately?
There is a doohickey can slice bread a whole loaf at a time.
What is your favorite part of working for Rational Client Support?
The exemplary integrity of all the rational people with whom I work
What inspires you in your work?
See previous answer
What are you passionate about?
My family, bicycle riding, civil rights AND civil liberties, and proper English spelling & grammar
What tip or trick would you like to share with the class?
Its vs. It's (Editor's note: clarity on the difference can be found here http://www.elearnenglishlanguage.com/difficulties/its.html )
Tell me about the biggest problem ahead for you?
I'd prefer to call it a challenge: I am working with a group across the Software divisions to make Support documents compliant with the latest IBM.com publishing standards. I want to do this with as little manual editing intervention as possible so that my teammates and document owners don't have to do the housekeeping.
How do you define success?
On time and not burned
In your spare time, if you have any, what hobbies or activities interest you?
I am nuts about bicycle riding and cross country skiing. I bake a wicked good batch of homemade granola
What message would you give to a Knowledge Champion just starting out in the Knowledge Management industry?
Don't get too attached to any tool or practice or rule. Enjoy the opportunities for trying new tools and methods that will lead to enhancing the clients' experience with the knowledge your organization is sharing.
What specifically drew your interest to become involved in the Knowledge Management field?
I knew I could make a difference in the quality and usefulness and accessibility of our Support content.
Aside from Knowledge Management, do you have any other passions?
The Boston Red Sox would be the local politically correct answer
Do you have any big plans for the future?
Learn to play a stringed instrument
If you were stuck on a technology deprived island, what single technology could you not live without?
Gloryoski, if the baby and husband are not with me, then the iPhone to call home and to constantly look at pictures of the boy and his Daddy
What is on your nightstand with regard to reading?
Analytics at Work. Also Infant Potty Training - it's a bizarre concept at first, and too late for this one, maybe we'll try it if there is a next one.
What has been your biggest surprise you have witnessed in the technology industry?
That online banking is safe enough for my husband to embrace it
Is there any technology that you think should get more respect and adoption but does not?
Electric vehicles - there need to be convenient recharging locations as easy to find as gas stations.
What is your favorite technology that fizzled or failed to live up to the hype?
None worthy of mentioning, but does anybody remember those tablets the dentist would give you to chew to see what spots on your teeth you weren't brushing enough? I do miss writing letters with pen & paper and receiving snail mail via US Postal Service
Any new technologies that you think are about to break into the big time?
Harnessed wind power
What future technology would make your life easier?
Something like a Roomba for driveway snow blowing
What are you doing to make the planet smarter?
The obvious answer is that I am guiding people to sharing their knowledge - Reduce, Reuse, Recycle, as they say.
Also, I intentionally live close to the office, carpool with my husband whenever I can, ride my bicycle for transportation wherever I can, and generally don't buy bottled water. We have a share in a CSA this year so we are working on becoming locavores.
I now pay most bills online - green AND convenient!
How do you prefer to find answers to your questions?
I search Google
How are you using social networking today?
Long lost pals and I have found each other through Facebook - what a hoot!
How could you see yourself using it in 5 years?
Organizing kiddie soccer games and playdates without a million phone calls
What are some of your favorite websites/feeds/twitter accounts to follow?
What publications / websites do you read / visit?
"The New Yorker" is the one print subscription I still keep; http://www.charmone.com/Company.aspx; http://www.massbike.org/aboutus/mission/; http://www.onelook.com/
Any other fun tidbits of information about you, your job, or RCS that you'd like to share?
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kellypuffs 06000168YK Tags:  evil-twins lshistory youtube clearcase evil-twin mv rmname 14,061 Views
This video provides information about ClearCase evil twin elements. It will step you through some examples of how to identify evil twin elements and how to recover once they are located.
About Evil Twins
The rmname command
The mv command
The lshistory command
Many thanks to Denise McKinnon for this material!