Meet Bertrand Durou![]() Tell us a little about yourself: who are you, what is your role in Rational Client Support? I am Bertrand Durou: 39, French working in Amsterdam, living with a Spanish wife and 2 kids... The job role is KT program manager. I'm teaching and leading troubleshooting methodology. But that's really only one small aspect of what I do everyday... How long have you been working for IBM and Rational? 10 years this year, 5 in Rational, and 5 in IBM Rational. What are you currently working on? Feeding this questionnaire What project are you the most proud of? Lately and without doubt, the implementation in MTS organization, which end up with an Award in 2009. With this implementation, the design/architecture of a "sustaining engineering" workflow based on ClearQuest, and presented at Innovate 2010 Are you a gadget person? What type of gadgets do you use? I'm the proud owner of a Nokia 6021... I can call from anywhere in Europe and send sms ![]() What's the coolest piece of tech news you've heard lately? The Nanosolar Utility Panel or Thin-film solar panels .. Making a simple/cheap manufacturing process and easy to install solar technology is one way forward What is your favorite part of working for Rational Client Support? Working with a diverse and multi-national teams... And Clients. Totally different perspective everyday. What are you passionate about? My family Tell me about the biggest problem you've solved? Problem with ODBC connections since upgrading to the latest OS400 release... I had no knowledge of this set of technologies, but helped out the Engineer during the training workshop to separate in 4 different distinct problems, and fix the most important one during the workshop How do you define success? The way the client is defining it at the beginning of the call If you were stuck on a technology deprived island, what single technology could you not live without? ... None. Maybe a boat to go to a technology island What is on your nightstand with regard to reading? Magasin Géneral et Le Photographe What has been your biggest surprise you have witnessed in the technology industry? The Large Hadron Collider What is your favorite technology that fizzled or failed to live up to the hype? The Minitel Videotex online service Any new technologies that you think are about to break into the big time? 3D What are you doing to make the planet smarter? ISM-1805A : Closing the Loop: From Support Request to ALMRequest and Back with Client Lifecycle Management on IBM Rational ClearQuest How are you using social networking today? I deleted my facebook account summer 2007!! ... just had no time. I skype a lot instead. . |