by Richard Gebhardt
The progress map is a configurable user interface control that allows an agent to quickly determine an object's status in the context of its lifecycle. The control was updated in IBM SmartCloud Control Desk 7.5.1 to add support for Service Requests, Incidents and Problems in addition to Changes and this tutorial will show you how to add the feature to other applications.
The progress map is instantiated by a control element in the application definition. To see an example:
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