Which Java™ virtual machines (JVMs) are supported by IBM Runtimes for Business?

IBM Runtimes for Business supports both the HotSpot and Eclipse OpenJ9 JVMs.

Do I need IBM Runtimes for Business for IBM products that embed a Java runtime?

No. IBM products that bundle a Java runtime, such as IBM WebSphere® Application Server, already include support for the embedded Java runtime. No additional support or licensing is required for these Java runtimes.

Is electronic problem submission and voice problem submission included?

Yes.

Will I be charged just for installing OpenJDK on my work laptop?

No. OpenJDK remains free to use.

Do I have to pay for support for every installation of my Java runtime environment?

No. You pay only for those servers and workstations for which you want support. Note: IBM products that bundle a Java runtime already include support for the embedded Java runtime. No additional support or licensing is required for Java runtimes acquired as part of these products.

Do I need to pay for support for every single instance of my OpenJDK runtime?

No. You choose which OpenJDK runtime environments you want IBM to support, whether they are running on a desktop or on a server.

Can I get security patches and updates for OpenJDK runtimes that aren't under a support contract?

Yes. You can continue to get community-based updates from the AdoptOpenJDK community.

What are the standard support hours?

Standard support hours are 8 AM – 5 PM, Monday through Friday. If your problem is critical, such as severity level 1, IBM provides 24x7 support, except on 25 December. Note: Times listed are for the client’s time zone. However, support might not be available during local public holidays.

What is the response target?

Two business hours. Note: The response target is the IBM Support team's objective to respond to your high-severity support request. In some cases, the initial response could result in a resolution of your request, or it will formulate what additional actions are required to achieve technical resolution of your request.

Are developer assistance incidents included?

No.

Is the support worldwide?

Yes.

Will I continue to get free security updates for my Java runtime environment?

Yes. IBM is working with the community to keep the open source OpenJDK up to date with security fixes.

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