Overview

Quick answers to your IBM® Aspera® questions

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Introducing the IBM Support Community: Search

Introducing the IBM Support Community: Search (02:29)

Developer FAQs

Get answers to common developer questions.

Do I have to pay to use the SDKs?

Aspera SDKs are available to all developers at no additional cost. You can purchase a premium developer subscription to access support from the IBM Aspera support team.

Are there mobile SDKs?

Yes. The Aspera mobile SDK includes support for both iOS and Android mobile operating systems.

Can I embed streaming in my application?

Yes, the Aspera FASPStream SDK is designed to allow third-party developers to integrate Aspera transfer technology into their streaming applications. This lets applications send byte-stream data as it’s being captured or created, or forward it to an endpoint that can utilize the data stream as it’s being received.

How do I request support?

Visit the IBM Support portal to open a support case and access the support guide.

What platforms can I develop on?

Aspera developer resources include REST APIs and native libraries for Python, Java, .NET, C++, C#, Node.js, and iOS and Android mobile operating systems.

Where can I download the SDKs?

Visit the IBM Aspera API Hub and open the guide for your desired SDK.

Support FAQs

Get answers to common support questions.

How do I create tickets through the IBM Support portal?

Tickets can be submitted and tracked in the new IBM Support portal, which offers the following self-service capabilities:

  • Ticket creation/updates
  • Securely attached documents, files and logs for review by IBM Support
  • Simplified search capability to view ticket history and knowledge-base artifacts

How do I open and manage cases in the IBM Support portal?

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How do I conduct a search in the IBM Support portal?

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How do I access the IBM Support forums?

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How do I request access to my company's IBM Support account?

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How do I manage my IBM Customer Number?

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What are IBM policies for supporting previously released versions of Aspera products?

IBM Aspera supports upgrades of the two most recent versions of a release. Any tickets submitted for products preceding the two most recent versions will be referred to professional services for assistance to upgrade.

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