Enabling mobility at scale in healthcare

UMass Memorial Health, the largest health system in central Massachusetts, operates a growing network of hospitals and primary care centers across seven to eight regions. With recent acquisitions, including Milford Regional Hospital, their IT ecosystem has expanded rapidly. Managing devices for different departments, such as cardiology, nursing, ED, ICU, and kiosks, is challenging given each has different apps, layouts and network requirements. Such customization by department makes uniform device management difficult.

Traditional mobile device management (MDM) solutions often require IT teams to configure policies through multiple interfaces. Other major MDM providers force admins to toggle between compliance settings, device features and configuration pages. This creates delays and inefficiencies, particularly in healthcare, where technology directly impacts patient outcomes and clinician productivity.

Another challenge came from shared device usage. Nurses, doctors, technicians and warehouse employees often use the same iPads or Zebra handhelds during shifts. Assigning users securely while maintaining compliance was not seamless in competing solutions. Adding to the complexity, UMass needs the ability to scale policies quickly across thousands of devices—without requiring clinicians to rely on IT for every update.

This reality meant UMass Memorial Health needed an MDM platform that could provide consistency, flexibility and resilience at scale. Their IT team sought a solution that streamlined deployment, enforced security, reduced IT overhead and empowered caregivers with the right tools at the right time. For UMass Memorial Health, the stakes were high: any downtime or misconfiguration risked disrupting care delivery, patient consent workflows and even inventory management.

The adoption of MaaS360 delivered measurable benefits for UMass Memorial Health, enhancing both IT operations and delivery of patient care. The outcomes included efficiency gains, higher reliability and better user experiences across their healthcare system.

Key outcomes

• 98% device adoption: Nearly all mobile devices, including iPads, iPhones and Zebra handhelds, are now managed through MaaS360.
• Zero downtime impact: IT teams cannot recall the last service outage; real-time dashboards ensure transparency.
• Sub 5-minute policy management: UMass Memorial Health can create and deploy a new policy dramatically quicker and in one place, saving hours of administrative time.
• 24x7 global support: Immediate assistance from worldwide teams helps ensure issues are resolved even during overnight shifts.
• Role-based administration: Drag-and-drop access controls prevent policy misconfigurations while enabling collaborative IT operations.
• Self-service application catalog: Clinicians can download approved apps instantly, cutting IT tickets and speeding adoption of new workflows.

These outcomes demonstrate how MaaS360 is not only a management tool but also an enabler of patient-centered care. By simplifying device administration, improving uptime and reducing clinician friction, UMass Memorial Health has transformed their digital mobility strategy into a true operational advantage.

UMass Memorial Health is the largest nonprofit health system in central Massachusetts, serving millions of patients each year. It includes a network of hospitals, primary care centers and specialty practices spread across multiple regions. They provide compassionate, high-quality care while advancing medical education and research in the region. They have expanded significantly in recent years, acquiring several hospitals to extend their reach. UMass is committed to adopting advanced IT solutions to achieve their mission: to improve the health of their diverse patient population with compassion, quality and innovation.