Finance

Changing the way money moves

Rowan Avis, Experience Strategy Lead, Digital Strategy Consultant, IBM | iX I was very excited to attend Sibos in Sydney this year. Delegates from around the world descended on the ICC at Darling Habour to learn more about payments, regulatory compliance, automation, blockchain, cybersecurity and cloud. It was an action-packed four days, and these are […]

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Understanding the role of secure digitisation

Author: Damien Hudson | Associate Partner, IBM ix Financial services organisations are feeling the heat. In a hyper-competitive marketplace, banks are dealing with highly educated customers, who are well aware of their options and expect their needs to be met (and if not by you, then by someone else). In fact, banking customers tend to […]

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Westpac changes engines in flight in the IBM cloud

Author: Piet Bil, IBM’s managing director for Westpac When it comes to cloud adoption, perhaps no other sector has embraced it with the same gusto as the banks. Across all industries, banking is the most aggressive and largest adopter of cloud – accounting for as much as 16% of total global cloud expenditures. By 2019, […]

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Birth of a Digital Assistant: Meet Cora

Today customers want a choice of how, when and where to do their banking – from the 24/7 accessibility of mobile and digital to personal and in branch banking. Banks face the pressure of competition and the need to improve customer experience with faster service, reduced wait times and first-time problem resolution, all while reducing […]

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Indue and IBM team up to help customers using NPP combat fraud

Author: Derek Weatherley, CEO Indue With the launch of the New Payments Platform (NPP) looming, financial organisations across Australia are turning their attention to how they can harness the benefits of faster, safer, data-rich payment systems that make every day payments easier for business and individuals. The changes in the Australian payments landscape, driven by […]

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Artificial Intelligence helping drivers get back on the road faster

Written by: Gary Dransfield, CEO Insurance, Suncorp Data has always been at the core of the insurance industry, whether it be for calculating premiums, responding quickly to disasters or accurately determining liability for claims. Typically, when a customer interacts with an insurer, it’s because they’ve gone through a highly stressful incident like a car accident, […]

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Five things we learnt about customer-led organisations

Written by IBM staff writers. “The customer knows best” may seem like an age old saying, but organisations with a customer-led approach are enjoying a suite of benefits including impressive business growth and customer retention. When it comes to putting the customer first, Bendigo Bank is leading the charge, standing top of the podium in […]

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