October 28, 2020 By Amit Patel
Kent Hall
< 1 min read

As your business models evolve during these challenging times, our goal to provide the best customer support remains the same.

We want to help you efficiently and effectively get the timely support that you need. As a result, we implemented following new features:  

  • Routing cases to specific areas: The revamped case creation process enables the easy selection of resources within your account to make sure that your case is seen by the proper Support Engineer. You can add up to 50 resources that require support. This is 10X more than you could do previously. 
  • Providing feedback for your created case: Your opinion matters, and we want it to ensure we are providing our best support experience. Now you can give feedback during the case resolution process. For each response provided by support, you have an ability to provide a positive or negative feedback to help improve our overall quality of feedback, time to resolution, and customer satisfaction.
  • Improved personalized digital self-help: Leverage a list of popular FAQs that are curated based on your issue, along with our powerful search tool that directs you to the complete IBM Cloud documentation. 

Ready to embark on your IBM Cloud Support experience? Head over to the Support Center to get started!  Many thanks to our Design and Dev team, specifically Hao Guo for his energy and continued focus on improving client experience. 

Get in touch

We hope you find our latest enhancements helpful and effective. Feel free to let us know what you think by using the Feedback button on any page in the IBM Cloud console.

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