November 30, 2018 By Amit Patel < 1 min read

Introducing the enhanced IBM Cloud Support Center

Starting today, we are excited to release the enhanced IBM Cloud® Support Center—a place that provides you with a simplified and unified experience for getting IBM Cloud support.

What improvements are included?

Prior to this enhancement, you might have found that managing your support cases and finding relevant information to help troubleshoot your issues could be somewhat challenging. We listened to your feedback, and we took to the drawing board to design a delightful support experience that provides you with a sense of autonomy in your journey with using IBM Cloud.

Check out the following key improvements we delivered to effectively get you the help you need and quickly get you back to being productive:

  • A new FAQ page that offers self-help content so that you can quickly find the answers you need when you need them.

  • centralized place to create and manage cases and view the status of cases across our platform and infrastructure offerings.

  • Integrated cloud status information about key events (such as unplanned incidents, planned maintenance, announcements, and security bulletins) that affect the IBM Cloud platform, infrastructure, and major resources.

You’re now empowered to get the information you need by extracting more value and having easier access to the most frequently asked questions and relevant answers. In addition, depending on your support plan entitlement, you can continue to leverage existing methods (such as phone, community, and live chat) of getting in touch with us about your key issues.

Try it out

Providing you with the best customer support is our number one goal. We hope you enjoy using our enhanced Support Center, and we look forward to hearing from you so we can continue improving your IBM Cloud support experience.

Go to the new IBM Cloud Support Center

More from Announcements

IBM Hybrid Cloud Mesh and Red Hat Service Interconnect: A new era of app-centric connectivity 

2 min read - To meet customer demands, applications are expected to be performing at their best at all times. Simultaneously, applications need to be flexible and cost effective, and therefore supported by an underlying infrastructure that is equally reliant, performant and secure as the applications themselves.   Easier said than done. According to EMA's 2024 Network Management Megatrends report only 42% of responding IT professionals would rate their network operations as successful.   In this era of hyper-distributed infrastructure where our users, apps, and data…

IBM named a Leader in Gartner Magic Quadrant for SIEM, for the 14th consecutive time

3 min read - Security operations is getting more complex and inefficient with too many tools, too much data and simply too much to do. According to a study done by IBM, SOC team members are only able to handle half of the alerts that they should be reviewing in a typical workday. This potentially leads to missing the important alerts that are critical to an organization's security. Thus, choosing the right SIEM solution can be transformative for security teams, helping them manage alerts…

IBM and MuleSoft expand global relationship to accelerate modernization on IBM Power 

2 min read - As companies undergo digital transformation, they rely on APIs as the backbone for providing new services and customer experiences. While APIs can simplify application development and deliver integrated solutions, IT shops must have a robust solution to effectively manage and govern them to ensure that response times and costs are kept low for all applications. Many customers use Salesforce’s MuleSoft, named a leader by Gartner® in full lifecycle API management for seven consecutive times, to manage and secure APIs across…

IBM Newsletters

Get our newsletters and topic updates that deliver the latest thought leadership and insights on emerging trends.
Subscribe now More newsletters