Order management software and solutions
Deliver on more customer promises
JOANN Stores quickly pivots its supply chain to handle skyrocketing online orders during COVID-19. Find out how.
Overview
Getting your customers what they need has never been more challenging. But it is possible to manage through complexity and preserve business continuity, while leaning in to cost optimization. IBM clients have reduced shipping costs by 7-8% using our order and inventory management applications. With these apps, you can track orders from inception to delivery, manage processes and data throughout the order lifecycle, and get real-time visibility into every order across all channels.
Benefits
Real-time visibility and control of orders
Combine multichannel order aggregation, inventory and delivery visibility, and service availability into a single platform — for true omnichannel order fulfillment.
Up-to-the-minute inventory views
Rapidly process supply and demand activity to present a real-time availability picture across all channels, to deliver on customer expectations.
Smarter sourcing and fulfillment
Understand and act on changes in the market as they occur – to perfectly balance the processes of protecting margins, utilizing store capacity and meeting delivery expectations.
Solutions
Order management
Deliver on more customer promises with a seamless omnichannel customer experience and the ability to optimize order fulfillment across every location in your supply chain.
Order fulfillment
Continuously improve omnichannel profitability, balance fulfillment capacity and help reduce total cost-to-serve.
Inventory management
Get up-to-the-minute inventory tracking and accurate available-to-promise data, even in businesses with high volumes and many SKUs.
Digital store operations
Increase sales and improve customer service across multiple stores with ship-from-store, curbside pick-up and BOPIS.
Order management case studies
Parker Hannifin delights with seamless fulfillment experiences
The mega manufacturer increases customer satisfaction and sales with better visibility into inventory and orders across its global supply network.
Eileen Fisher delivers outstanding customer experiences
The fashion retailer builds a central inventory, order-promising and fulfillment hub based on IBM Sterling Order Management — enabling true omnichannel retail capabilities.
Follett Corporation unifies 1,200 independent online stores
The retailer transforms independent stores into cooperating stores that share inventory, catalogs and order fulfillment, resulting in increased revenue.
Order management for B2B
Deliver on customer promises: What every B2B company should know
Order management for B2C
How inventory visibility will drastically impact the customer experience
Resources
The Omnichannel Maturity Assessment
What is the current state of your company’s omnichannel fulfillment program? Forrester targets areas for improvement.
The TEI of IBM Sterling Order Management (Retail)
What is the business value of an order management system for retailers? Forrester interviewed several customers to uncover their investment.
The TEI of IBM Sterling Order Management (B2B)
What is the business value of an order management system for B2B companies? Forrester interviewed one B2B organization to evaluate the potential financial impact of their investment.
Supply chain blog
Read expert posts to gain new perspectives and insights on building an intelligent, self-correcting supply chain.
Digital learning platform
Learn from business operations and supply chain experts through no-charge keynotes and sessions available on demand.
Supply chain events
Find out about upcoming events where you can connect with peers and learn more about supply chain software and solutions.