This page provides a convenient starting point for querying Techdocs, solving problems,
downloading fixes, planning, learning, and communicating.
Looking for ways to simplify software support, reduce support costs and improve your ability to
resolve software problems inhouse quickly? If so, we invite you to explore IBM Support Assistant.
IBM Support Assistant allows you to search multiple
knowledge repositories and gives you access to the latest product information. You can choose to be
guided through your problem symptoms or view a complete listing of advanced tooling for analyzing
everything from logs to memory dumps. Using the IBM Support
Assistant Workbench installed on a local workstation running the Windows or Linux®
Intel operating
system, you can connect to the IBM Support Assistant Agent
installed on a remote system running on the AIX®, Linux, Windows, or
Solaris operating system. You can use IBM Support Assistant to
run automated, symptom-specific data collectors. This data can then be attached to an IBM Service Request so that you can get help from IBM Support.
This page provides a convenient starting point for querying technical documents, solving
problems, downloading fixes, planning, learning, and communicating.
IBM Support has documents and tools that can save you time
gathering information needed to resolve problems, as described in
Troubleshooting help from IBM. Before opening a problem report, see the Support page:
This page provides a comprehensive list of recommended, generally available (GA) fixes for IBM
WebSphere Application Server releases.
MustGather documents aid in problem determination and save time resolving Problem Management
Records (PMRs). Collecting MustGather data early, even before opening the PMR, helps IBM Support quickly determine if:
- Symptoms match known problems (rediscovery).
- There is a non-defect problem that can be identified and resolved.
- There is a defect that identifies a workaround to reduce severity.
- Locating root cause can speed development of a code fix.