Troubleshooting
Problem
Collecting data for Application Server problems with the IBM® WebSphere® Application Server and Liberty. Before IBM® support is engaged for assistance, review this information to familiarize yourself with the troubleshooting process.
Resolving The Problem
To search issues, documentation, or support forums, or to open a case, visit the IBM® Support page. If the component in question is known, review the information below for relevant MustGather information.
MustGathers and related information for the WebSphere® Liberty
- General diagnostic information
- Other useful information
- MustGathers
- MustGather: Administrative Center functionality in WebSphere Liberty
- MustGather: Auto Scaling feature in Liberty
- MustGather: Dynamic Routing feature in web server plug-in for Liberty
- MustGather: EAR/JAR/WAR file deployment problems in WebSphere Liberty
- MustGather: Health Management problems in Liberty
- MustGather: Installation and update issues with Liberty
- MustGather: Intelligent Management
- MustGather: Collective and Controller in WebSphere Liberty
- MustGather: Core Security problems for WebSphere traditional and Liberty
- MustGather: SPNEGO problems on WebSphere Liberty
- MustGather: SSL problems on WebSphere Liberty
- MustGather: Web Single Sign-on (SSO) problems with WebSphere Application Server
- MustGather: Web Services engine problems for WebSphere Application Server
- MustGather: Web Services Security (WS-Security) problems with WebSphere Application Server
MustGathers by component for WebSphere® Application Server
- General diagnostic information
- Other useful information
- MustGathers for components
- Administrative Console (all non-scripting)
- Administrative Scripting Tools
- Application Client
- Application Editioning Manager
- Channel Framework
- Classloader
- Command line tools in (was_home)/bin directory
- Compute Grid (Java Batch)
- Contexts and Dependency Injection (CDI)
- Data Replication Services
- DB Connections/Connection Pooling
- Deploy (EAR/JAR/WAR)
- Dynamic Cache
- Edge Component - Caching Proxy
- Edge Component - Load Balancer
- Flexible Management (Job Manager and Admin Agent)
- EJB Container
- EJBDeploy
- FeatureManager and installUtility
- High Availability (HA)
- HTTP Plug-in
- IBM HTTP Server
- Install
- Intelligent Management (Virtual Enterprise)
- JAAS web login
- Java™ Management Extensions (JMX) or JMX client API
- Java Message Service (JMS): MQ
- Java Message Service (JMS): SIB
- Java Security (JSSE/JCE)
- Java Transaction Service (JTS)
- Java SDK
- JavaMail
- JavaServer Faces (JSF)
- JavaServer Pages (JSP)
- JNDI/Naming
- Load Balancer
- Logging
- Migration Toolkit
- Object Request Broker (ORB)
- On Demand Configuration (ODC)
- OSGI Applications
- Problem Determination tools (for example Log Analyzer)
- Plug-in Configuration Tool (PCT)
- PMI/Performance Tools
- Portlet container
- Programming Model Extensions (PME)
- Proxy server
- Scheduler
- Security
- Service Component Architecture (SCA)
- Service Data Object (SDO)
- Servlet Engine/Web Container
- Sessions and Session Management
- SIP Container
- SIP Proxy Server
- SNMP
- Start and Stop
- System Management/Repository
- Websphere Windows service (wasservice)
- Web Services
- Workload Management (WLM)
- XML Parser or XSL transformer
- MustGathers for specific Issues
- Crash
- Federation or removal of nodes
- Installation Manager issues for installing and updating WebSphere Application Server
- Migration
- Nodeagent and Deployment Manager discovery problems
- Out of Memory
- Performance (short performance delays)
- Performance, hang, or high CPU
- Profile creation and augmentation
- Profile creation and removal
- Synchronization
Submitting information to IBM Support
To submit data to IBM, review the article:
To submit data to IBM, review the article:
Related information
- MustGather: Read first for WebSphere Application Server for z/OS
- MustGather: Read first for Runtimes for Java Technology
- MustGather: Read first for WebSphere Intelligent Management
- MustGather: Read first for IBM HTTP Server
- MustGather: Read first for WebSphere Process Server
- MustGather: Read first for WebSphere MQ
- MustGather: Read first for IBM WebSphere Portal
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Document Information
Modified date:
07 September 2021
UID
swg21145599