Troubleshooting
Problem
Collecting data for Application Server problems with the IBM® WebSphere® Application Server. Before IBM® support is engaged for assistance, review this information to familiarize yourself with the troubleshooting process.
Resolving The Problem
For assistance in identifying the component causing problems, visit technote: Troubleshooting Guide for WebSphere Application Server. If the component is known, review the information for relevant MustGather information.
MustGathers and related information for the WebSphere® Liberty
- MustGathers
- Other diagnostic information
MustGathers by component for WebSphere® Application Server
- Administrative Console (all non-scripting)
- Administrative Scripting Tools (for example: wsadmin or ANT)
- Application Client
- Application Server Toolkit
- Batch Logging and Tracing
- Caching Proxy
- CDI
- Channel Framework
- Classloader
- Crash
- Data Replication Services
- DB Connections/Connection Pooling
- Deploy (for example: AAT or ANT or EAR/WAR/JAR)
- Dynamic Cache
- Edge Component - Caching Proxy
- Edge Component - Load Balancer
- EJB Container
- EJBDeploy
- Feature pack for Service Component Architecture (SCA)
- High Availability (HA)
- IBM HTTP Server
- Install
- Installation Manager issues for installing and updating WebSphere Application Server V8.0 and V8.5
- Intelligent Management (Virtual Enterprise)
- Java™ Management Extensions (JMX) or JMX client API
- Java™ Message Service (JMS)
- Java™ Security (JSSE/JCE)
- Java™ Transaction Service (JTS)
- Java™ SDK
- JavaMail
- JavaServer Faces (JSF)
- JavaServer Pages (JSP)
- JNDI/Naming
- Load Balancer
- Logging
- Migration
- Object Request Broker (ORB)
- OSGI Applications
- Out of Memory
- PD tools (for example Log Analyzer)
- Performance, hang, or high CPU
- Plug-in
- PMI/Performance Tools
- Programming Model Extensions (PME)
- Proxy server
- Scheduler
- Security
- Service Integration Technology
- Servlet Engine/Web Container
- Sessions and Session Management
- SIP Container/SIP Proxy Server
- System Management/Repository
- Websphere Windows service (wasservice)
- Web Services (for example: SOAP or UDDI or WSGW or WSIF)
- Web Services Security
- Workload Management (WLM)
Submitting information to IBM® Support
To submit data to IBM®, review the article: Exchanging information with IBM Technical Support for problem determination.
Related information
- Exchanging information with IBM Technical Support
- Steps to getting support for WebSphere Application Server
- Troubleshooting guide for WebSphere Application Server
- MustGather: Read first for WebSphere Application Server for z/OS
- MustGather: Read first for WebSphere® Intelligent Management
- MustGather: Read first for IBM HTTP Server
- MustGather: Read first for WebSphere Process Server
- MustGather: Read first for WebSphere MQ
- MustGather: Read first for IBM WebSphere Portal
Related Information
[{"Product":{"code":"SSEQTP","label":"WebSphere Application Server"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"General","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"9.0.0.0;8.5.5;8.5;8.0;7.0","Edition":"Base;Express;Liberty;Network Deployment","Line of Business":{"code":"LOB15","label":"Integration"}},{"Product":{"code":"SS7JFU","label":"WebSphere Application Server - Express"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"General","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"8.5;8.0;7.0;6.1","Edition":"","Line of Business":{"code":"LOB15","label":"Integration"}},{"Product":{"code":"SSNVBF","label":"Runtimes for Java Technology"},"Business Unit":{"code":"BU050","label":"BU NOT IDENTIFIED"},"Component":"Java SDK","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"","label":""}},{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSD28V","label":"WebSphere Application Server Liberty Core"},"Component":"","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"},{"code":"PF035","label":"z\/OS"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB15","label":"Integration"}}]
Document Information
Modified date:
11 January 2021
UID
swg21145599