Document processing might be stopped because a task was
configured incorrectly or the task is missing parameters.
Error identification
Search the IBM® Content Collector Task Routing Engine service log
file for any tasks that failed because the task was configured incorrectly
and is missing important parameters. These errors are logged depending
on the log level that you defined for the IBM Content Collector Task Routing Engine service in
the IBM Content Collector Configuration Manager under .
Ensure that you set the adequate log level
to identify this kind of error and run the task route again before
you begin searching for error strings. The default log file directory
is
ContentCollector-install-directory\ctms\Log.
Table 1. IBM Content Collector Task Routing Engine service log
file and messages
| IBM Content Collector Task Routing Engine service log
file |
Log level |
Search strings |
| ICC-install-directory\ctms\Log\ibm.ctms.taskrouteservice* where
* is a placeholder for the date and possibly a file number. |
Warning |
Search for the following string in the log file
messages that indicates that a task failed, filtered by the thread
ID:
|
Action
Table 2. Action
after error identification
| Result |
Action |
| A task failed |
- If the task route contains decision points, review them to see
if a decision point is filtering out input that should be processed.
Use audit log tasks after decision points to track where inputs is
being routed.
Check that you used an Always true rule
in the decision point. If you did not, and all rules return false,
the document is filtered out altogether. This error is not caught
and logged by the audit log task after the decision point. This error
is logged as a warning message in the IBM Content Collector Task Routing Engine service log
file with the form 'No rules apply for work item '%|1$|',....'.
If
decision points are added to the task route to intentionally filter
out certain documents, ensure that you add an always true rule to
the decision point and have the rule route these documents to an audit
log task.
- Check the audit log task log files for errors. The default audit
log file name is ibm.ctms.taskrouting_auditlog.
The default audit log file directory is ContentCollector-install-directory\ctms\audit.
- Did the task fail because metadata
was missing?
|
| No task failed |
Did
the connector fail? |