Checking whether the connector stopped

If a connector fails while a task route is running, documents that were busy being processed will not be completely processed.

Error identification

Search the IBM® Content Collector Task Routing Engine service log file to find if a task connector stopped. This information is logged depending on the log level that you defined for the IBM Content Collector Task Routing Engine service in the IBM Content Collector Configuration Manager under Tools > Task Route Service Configuration.

Ensure that you set the adequate log level to log this kind of information and run the task route again before you begin searching for error strings. The default log file directory is ContentCollector-install-directory\ctms\Log.
Table 1. IBM Content Collector Task Routing Engine service log file and messages
IBM Content Collector Task Routing Engine service log file Log level Search strings
ICC-install-directory\ctms\Log\ibm.ctms.taskrouteservice* where * is a placeholder for the date and possibly a file number. Warning Search for the following strings:
  • bad read
  • pipe closed

Action

Table 2. Action after error identification
Result Action
A task connector failed Check error information logged in target connector log files or event logs.
No task connector failed Contact IBM Software Support