Checking whether the connector stopped
If a connector fails while a task route is running, documents that were busy being processed will not be completely processed.
Error identification
Search the IBM® Content Collector Task Routing Engine service log file to find if a task connector stopped. This information is logged depending on the log level that you defined for the IBM Content Collector Task Routing Engine service in the IBM Content Collector Configuration Manager under .
Ensure that you set the adequate log level
to log this kind of information and run the task route again before
you begin searching for error strings. The default log file directory
is ContentCollector-install-directory\ctms\Log.
IBM Content Collector Task Routing Engine service log file | Log level | Search strings |
---|---|---|
ICC-install-directory\ctms\Log\ibm.ctms.taskrouteservice* where * is a placeholder for the date and possibly a file number. | Warning | Search for the following strings:
|
Action
Result | Action |
---|---|
A task connector failed | Check error information logged in target connector log files or event logs. |
No task connector failed | Contact IBM Software Support |