Troubleshooting the keyboard, video, and mouse (KVM) switch for the 1x8 and 2x8 console manager

Learn about troubleshooting the KVM switch on a 1x8 and 2x8 Console Manager.

Use this procedure to isolate a problem on a 1x8 or 2x8 console manager. You will use this procedures in conjunction with the Console switch installation and user's guide (680 KB) and the Local 2x8 Console manager user's guide (6000 KB).

1. Choose from the following options:
   • If you are troubleshooting a 1x8 console manager, continue with step 5.
   • If you are troubleshooting a 2x8 console manager, refer to the Local 2x8 Console manager user's guide (6000 KB) and run the onboard diagnostics. When finished, return here and continue with step 2.
2. Do the onboard diagnostics for the 2x8 Console Manager report any problems, or were you unable to run the diagnostics?
   • No: Continue with step 3.
   • Yes: Continue with step 5.
3. Do the onboard diagnostics of the 2x8 console manager indicate a no firmware cyclical redundancy check (CRC) error?
   • No: To download the latest firmware updates onto your KVM switch, go to Local 2x8 Console manager User's Guide. Then return here and continue with step 5.
   • Yes: Continue with step 4.
4. Do the onboard diagnostics indicate that there are no conversion option (CO) cables that are suspect?
   • No: Replace the CO cable that caused a problem, then go to 5.
   • Yes: Continue with step 5.
5. Is the monitor blank?
   • No: Continue with the next step.
   • Yes: Refer to Troubleshooting monitor problems when connected to a KVM switch for the 1x8 and 2x8 console manager.
6. Is your keyboard input recognized?
   • No: Refer to Troubleshooting keyboard problems when connected to a KVM switch for the 1x8 or 2x8 console manager.
   • Yes: Continue with the next step.
7. Can the OSCAR menu be displayed?
   Note: For more information on using the OSCAR interface, which uses step by step menus that allow you to view, configure and select target devices connected to the KVM switch, refer to the following user guides:

   • Console switch installation and user's guide (680 KB)
   • Local 2x8 Console manager user's guide (6000 KB)
   • No: Refer to Troubleshooting user port problems for the (KVM) switch on a 1x8 or 2x8 console manager.
   • Yes: Continue with the next step.
8. Is the KVM switch powering on?
   Note: Check the green power LED that is located on the front of the KVM switch, approximately 2 in. to the right of the power on/off switch.
   • No: Refer to Troubleshooting a power problem for the KVM switch on the 1x8 or 2x8 console manager
   • Yes: This ends the procedure.