Troubleshooting user port problems for the (KVM) switch on a 1x8 or 2x8 console manager

Learn about troubleshooting the user port for the KVM switch on a 1x8 and 2x8 Console Manager.

  1. Is your keyboard properly connected to your KVM switch?
    • No: Properly connect the keyboard to your KVM switch and invoke the OSCAR interface.
    • Yes: Go to step 2.
  2. Connect a different keyboard to the switch.

    Was the OSCAR interface successfully invoked?

    • No: Go to step 3.
    • Yes: This end the procedure.
  3. Connect the keyboard and the monitor to different user ports on the KVM switch.

    Was the OSCAR interface successfully invoked?

    • No: Go to step 4.
    • Yes: The KVM Switch has bad user ports. Replace the KVM switch.
  4. Power cycle your KVM switch by toggling the On/Off switch back and forth, ending with the On/Off switch in the "On" position.

    Was the OSCAR interface successfully invoked?

    • No: Go to step 5.
    • Yes: This end the procedure.
  5. Download the latest firmware to the KVM switch via a serial connection. Depending on the KVM switch model you are servicing refer to either the Console switch installation and user's guideLink to PDF (680 KB) or the Local 2x8 Console manager user's guideLink to PDF (6000 KB) for information on downloading firmware updates.

    Was the OSCAR interface successfully invoked?

    • No: Replace the KVM switch.
    • Yes: This ends the procedure.