General contact information

General inquiries

Tel: 1800-418-10001
Fax: +65-6418-2000


IBM Singapore Pte. Ltd.
9 Changi Business Park Central 1
Singapore 486048


Technical Support

Electronic service requests can be submitted for hardware or software under warranty or with a support contract.
Online shopping
Toll Free: 1800-3172-782

PC support: IBM Service Center
Within Singapore: 1800 3172 888
Outside Singapore: +603-8315 6904 or +603-8686 6904

Informix Software Support
Prime Shift 1-800-3172-888 / 800-6012-022
Off shift Sev 1's dial AT&T Direct code: (Note 1), then 888-876-9797 (Note 2)3,4

Lotus Support
Toll Free: 1800-444-9356

IT Support & Services
Toll Free: 1800-3172-888

Tivoli & Security Systems
Tel: 800 616 1850

Rational Support
Toll Free: 800 616 1903

Daeja & FileNet Support

IBM Business Analytics Support (Cognos, SPSS, OpenPages, Varicent and Algorithmics)
Toll Free: 800-616-1153

Information Management, Ascential, and WebSphere
Toll Free:1-800-3172-888
Toll: 800-6012-022

AppScan Family
Toll Free: 800 616 1850

Customer support

Contracts, orders status, delivery, inventory, invoices and payments.

1For calls made from within Singapore
2For calls made from outside Singapore
3Note 1: Please refer to the AT&T Direct web site for current AT&T Direct codes:
4Note 2: This is a US toll free number. Please dial the current AT&T Direct code (Note 1) then the given number.