General contact information

General inquiries

Tel: +64-4-576-5999
Fax: +64-4-576-5901


Tel: Toll Free: 0800-746-748


IBM New Zealand Limited
PO Box 38993
The Majestic Centre
100 Willis Street


Technical Support

Electronic service requests can be submitted for hardware or software under warranty or with a support contract.

Hardware and Software Support (all platforms)
Toll Free: 0800-733-222​1
Toll: +61-2-94079393

Rational Support
Toll Free: 0800-724-835

Informix (Offshift Severity 1's only)
Toll: +1-888-876-9797

IBM Manage24™, IBM Secure24® or IBM Support24™
Toll Free: 0800-802-729
Toll: 09-359-4100

Toll: 04-576-5555

IBM Business Analytics Support (Cognos, SPSS, OpenPages, Varicent and Algorithmics)
Toll: +61-2-9407-9841

Appscan Family
Toll Free: 0800-733-222

Customer support

Contracts, order status, delivery, inventory, invoices and payments.

1For calls made from within New Zealand
2For calls made from outside New Zealand