General contact information
General inquiries
Tel: +64-4-576-5999
Fax: +64-4-576-5901
E-mail: askibm@au1.ibm.com
www.ibm.com/nz/en/
Shopping
Tel: Toll Free: 0800-746-748
Address
IBM New Zealand Ltd
IBM Center
85 The Esplanade, Petone,
P.O. Box 38993
Wellington
New Zealand
Support
Technical Support
Electronic service requests can be submitted for hardware or software under warranty or with a support contract.
Hardware and Software Support (all platforms)
Toll Free: 0800-733-222
Rational Support
Toll Free: 0800-724-835
Informix (Offshift Severity 1's only)
Toll: +888-876-9797
Service Offering Inquiry
Toll: 04-576-5555
IBM Manage24™, IBM Secure24® or IBM Support24™
Toll Free: 0800-802-729
Toll: 09-359-4100
S/390
Toll: 04-576-5555
FileNet Support
Toll Free: 00-800-0880-8800
IBM Cognos Software Support
Toll: +61-2-9407-9851
Customer support
Contracts, order status, delivery, inventory, invoices and payments.
- Tel: 0800 801 800
1For calls made from within New Zealand
2For calls made from outside New Zealand