General contact information


General inquiries

Tel: +60-3-2301-8888
Fax: +60-3-7727-2188
E-mail: direct@my.ibm.com
www.ibm.com/my-en/

Address
Malaysia Head Office IBM Malaysia Sdn Bhd
19th Floor, Plaza IBM
No. 8, First Avenue,
Persiaran Bandar Utama
47800 Petaling Jaya
Selangor Darul Ehsan
 

1 Note 1: Please refer to the AT&T Direct web site for current AT&T Direct codes: http://www.usa.att.com/traveler/index.jsp
2 Note 2: This is a US toll free number. Please dial the current AT&T Direct code (Note 1) then the given number.

Support


Technical Support

Electronic service requests can be submitted for hardware or software under warranty or with a support contract.
  Rational Support
Toll Free: 800 4260 0001

Ascential
Toll Free: 1-800-88-8558
Toll Free: 1-800-18-8668

IT Services
Toll Free: 1-800- 88- 8558 / 1800- 18- 8668
Local Call: 03- 8315- 6812 / 03- 8686- 6812

Technical Support Line
Tel: 1800-88-8558

Lotus
Tel: 1800 801 106

Tivoli & Security Systems
Tel: 1800 807 735

Informix Software Support
Prime Shift 1-800-88-8558 or1-800-18-8668
Off shift Sev 1's dial AT&T Direct code: (Note 1), then 888-876-9797 (Note 2) 1,2

Ascential
Tel: 1800 80 4656

Information Management and WebSphere
Tel: 1800 888 558

Daeja & FileNet Support
1800.81.3533

IBM Business Analytics Support (Cognos, SPSS, OpenPages, Varicent and Algorithmics)
Toll: +61-2-9407-9841

AppScan Family
Tel: 1800 807 735
 

Customer support

Contracts, orders status, delivery, inventory, invoices and payments.