General contact information
General inquiries
Tel: +60-3-2301-8888
Fax: +60-3-7727-2188
E-mail: direct@my.ibm.com
www.ibm.com/my/en/
Address
Malaysia Head Office
IBM Malaysia Sdn Bhd
19th Floor, Plaza IBM
No. 8, First Avenue,
Persiaran Bandar Utama
47800 Petaling Jaya
Selangor Darul Ehsan
Support
Technical Support
Electronic service requests can be submitted for hardware or software under warranty or with a support contract.
Rational Support
Toll Free: 00-800-4260-0001
Ascential
Toll Free: 1-800-88-8558
Toll Free: 1-800-18-8668
IT Services
Tel: 1800-88-8558
Technical Support Line
Tel: 1800-88-8558
Lotus
Tel: 1800 801 106
Tivoli
Tel: 1800 807 735
Informix Software Support
Prime Shift 1-800-88-8558 or1-800-18-8668
Off shift Sev 1's dial AT&T Direct code: (Note 1), then 888-876-9797 (Note 2)1,2
Ascential
Tel: 1800 80 4656
Information Management and WebSphere
Tel: 1800 888 558
FileNet Support
1800.81.3533
IBM Cognos Software Support
Toll Free: 1-800-80-4997
Customer support
Contracts, orders status, delivery, inventory, invoices and payments.
1Note 1: Please refer to the AT&T Direct web site for current AT&T Direct codes: http://www.usa.att.com/traveler/index.jsp
2Note 2: This is a US toll free number. Please dial the current AT&T Direct code (Note 1) then the given number.