General contact information
General inquiries
Tel: +39-02-7031-2168
800-016-3381
Fax: +39-039-600-7150
E-mail: pronto_ibm@it.ibm.com
www.ibm.com/it/it/
Shopping
Tel: 800-000-222
Address
IBM Italia
Circonvallazione Idroscalo
20090 Segrate (MI)
Italy
Support
Technical Support
Electronic service requests can be submitted for hardware or software under warranty or with a support contract.
IBM Hardware and Software Support:
(Operating Systems, WebSphere, Information Management, Cognos, SPSS, Lotus, Tivoli, & Rational)
Toll Free: 800-820-094
Software Support: Fee based - IBM PC Products
Tel: 39 02-7031-61012
Software Support: Fee based - System x ServicePac
(180 day support, IBM Director, Remote Technical Support )
Tel: +39 02-7031-6175
Netezza Support
Submit problem tickets through Netezza Support Portal
Note: Credentials are required, if you need to obtain credentials please email your credential request to support@netezza.com
Customer support
Contracts, orders status, delivery, inventory, invoices and payments.
1For calls made from within Italy
230 day up and running support is no longer valid for IBM PC products. 30 day up and running support is valid only for Lenovo products.