Hong Kong S.A.R. of China

General contact information


General inquiries

Tel: +852-2825-6222
www.ibm.com/hk/en/

Shopping

Tel: +852-2825-7878

Address

IBM China/Hong Kong Limited
10/F PCCW Tower
Taikoo Place
979 King's Road
Quarry Bay
Hong Kong

Support


Technical Support

Electronic service requests can be submitted for hardware or software under warranty or with a support contract.
General Hardware Maintenance Service hotline
Tel: +852-8205-82331

IBM Commercial Desktop Customer Service hotline
Tel: +852-8205-0333

General Consumer Products Customer Service hotline.
For ThinkPad:2516-3939, For Home PC : 800-938-228

Consumer Products Customer Service hotline
(for after warranty machine)
Tel: +852-2515-9511

Mobile Products Customer Service hotline
Tel: +852-2825-6580

IBM Business Continuity Recovery Service hotline
Tel: +852-8205-8233

Lotus Support
Tel: 800-96-3367

Rational Support
Toll Free: +852-8009-66816

InfoSphere Support
Toll: +852-8295-8288

Informix Software Support
Prime Shift 852-8205-8288
Off shift Sev 1's dial AT&T Direct code: (Note 1), then 888-876-9797 (Note 2) 1,2

IBM Software Support
(Information Management, Tivoli, Security Systems, and WebSphere)
Tel: 852-8205-8288
Tel: 852-2825-6222

Daeja & FileNet Support
800.96.3522

IBM Business Analytics Support (Cognos, SPSS, OpenPages, Varicent and Algorithmics)
Toll Free: 800-96-2783

IBM DMS Softek Support
Toll Free: 001-800-6676-3835

Appscan Family
Tel: 852-8205-8288
Tel: 852-2825-6222

Customer support

Contracts, orders status, delivery, inventory, invoices and payments.

1(Monday to Friday, 09:00 to 17:30, excluding public holidays)
2Note 2: This is a US toll free number. Please dial the current AT&T Direct code (Note 1) then the given number.