General contact information
General inquiries
Tel: +49-800 22 55 426
Fax: +49-7032-15-3777
E-mail: halloibm@de.ibm.com
www.ibm.com/de/de/
Shopping
Tel: +49-1805-426452 (z.Zt. EUR 0,14/Min. aus dem deutschen Festnetz)
Address
IBM Deutschland
Am Fichtenberg 1
D-71083 Herrenberg
Germany
Support
Technical Support
Electronic service requests can be submitted for hardware or software under warranty or with a support contract.
Hardware Support:
Tel: +49 1805 253553 (z.Zt. EUR 0,14/Min. aus dem deutschen Festnetz)
Software Support:
Tel: +49 1805 001242 (z.Zt. EUR 0,14/Min. aus dem deutschen Festnetz)
Software Support: Fee based - IBM PC Products
Tel: +49 7032-15-492011
Software Support: Fee based - System x ServicePac (180 day support, IBM Director, Remote Technical Support)
Tel: +49 7032-15-49225
IBM Operation System Releases: Germany
Only with valid Software Support Contract
Questions about IBM Maintenance and Support Contracts: Germany
Tel.: +49-1805 426031 (z.Zt. EUR 0,14/Min. aus dem deutschen Festnetz)
Email: servicee@de.ibm.com
Customer support
Contracts, orders status, delivery, inventory, invoices and payments.
- E-mail us
Tel: 07032 15 49004
Fax: 07032 15 33 01
1Free 30 day up and running support is no longer available for IBM PC Products