General contact information
General inquiries
Tel: +86-10-6361-8888
800-810-1818-5001
Fax: +86-10-6361-8555
E-mail: erc@cn.ibm.com
www.ibm.com/cn/zh/
Shopping
Tel: 800-810-1818-5001
+86-10-8498-1188
Address
IBM China Company Limited
25/F
IBM Tower
Pacific Century Place
2A Gong Ti Bei Road
ChaoYang District
Beijing 100027
P. R. China
Support
Technical Support
Electronic service requests can be submitted for hardware or software under warranty or with a support contract.
IBM Software Support
(Information Management, Tivoli and WebSphere)
hotline: 800-810-1818-5200
I/P/Z/Printer/Storage product hardware maintenance service
hotline: 800-810-1818-5100
System x and related Storage product hardware maintenance service
hotline: 800-810-1818-5200
Rational support
North Toll Free: 10-8006-100349
South Toll Free 10-8002-610349
InfoSphere Support
Toll Free: 800-810-1818 Ext 5200
LOTUS
Tel: 800-810-1818 Ext. #5175
INFORMIX
Tel: 800-810-1818 Ext. #5266
FileNet Support
Tel: 800-810-5122
Cognos Software Support
Toll Free (North China): 10800-610-0409
Toll Free (South China): 10800-261-0417
IBM DMS Softek Support
Toll Free: 800-810-1818-5174
Customer support
Contracts, orders status, delivery, inventory, invoices and payments.