China

General contact information


General inquiries

Tel: +86-10-6361-8888
800-810-1818-5001
Fax: +86-10-6361-8555
E-mail: erc@cn.ibm.com
www.ibm.com/cn/zh/

Shopping

Tel: 800-810-1818-5001
+86-10-8498-1188

Address

IBM China Company Limited
25/F
Pangu Plaza
No. 27, Central North Fourth Ring Road,
Chaoyang District
Beijing 100101
PRC

Support


Technical Support

Electronic service requests can be submitted for hardware or software under warranty or with a support contract.

IBM Software Support
(Information Management, Tivoli, Security Systems, and WebSphere)
hotline: 800-810-1818-5200

I/P/Z/Printer/Storage product hardware maintenance service
hotline: 800-810-1818-5100

System x and related Storage product hardware maintenance service
hotline: 800-810-1818-5300

Rational support
North Toll Free: 10-8006-100349
South Toll Free 10-8002-610349

InfoSphere Support
Toll Free: 800-810-1818 Ext 5200

LOTUS
Tel: 800-810-1818 Ext. #5175

INFORMIX
Tel: 800-810-1818 Ext. #5266

Daeja & FileNet Support
Tel: 800-810-5122

IBM Business Analytics Support (Cognos, SPSS, OpenPages, Varicent and Algorithmics)
Toll Free (North China): 10800-610-0409
Toll Free (South China): 10800-261-0417

IBM DMS Softek Support
Toll Free: 800-810-1818-5174

Customer support

Contracts, orders status, delivery, inventory, invoices and payments.