Brazil

General contact information

General inquiries

Tel: Toll Free: 0800-7014-262
Fax: Toll Free: 0800-7074-850
E-mail: ibmevoce@br.ibm.com
www.ibm.com/br/pt/

Shopping

Tel: Toll Free: 0800-7071-426

Address

IBM Brasil
Rua Tutóia, 1157
04007-900 - São Paulo - SP
Brasil

Support

Technical support

Electronic service requests can be submitted for hardware or software under warranty or with a support contract.

Open Service Request

Desktop, ThinkPad and WorkPad
Tel: (11) 3889-8986^1,3

Desktop, ThinkPad and WorkPad
Toll Free: 0800-7014 815^2,3

System x, Netfinity and Intellistation
Toll Free: 0800-728-4831 ³

For questions and general information (IBM &YOU)
Toll Free: 0800-7014-262 ³

Hardware Support Toll:55 11 3889 8986
Toll free: 0800 701 4815

Software Support (Operating Systems, WebSphere, Information Management including Cognos, Tivoli, & Rational)
Toll: 55-11-3885-9966
Toll free: 0800-728-7378

IBM Lotus Software Support
Tollfree: 0800 891 3274(portuguese)⁴

IBM U2 Software Support
Toll: 001-913-928-5335 (option #8)

Customer support

Contracts, order status, delivery, inventory, invoices and payments.

E-mail us
Tel: 0800 7014262

¹For calls made from within Sao Paulo region
²For calls made from outside Sao Paulo region
³Hours of operation from Monday to Friday (except national holidays), from 8:00AM to 6:00PM.
⁴English only during off shift hours