General contact information

General inquiries

Tel: Toll Free: 0800-7014-262
Fax: Toll Free: 0800-7074-850


Tel: Toll Free: 0800-7071-426


IBM Brasil
Rua Tutóia, 1157
04007-900 - São Paulo - SP


Technical support

Electronic service requests can be submitted for hardware or software under warranty or with a support contract.

Desktop, ThinkPad and WorkPad
Tel: (11) 3889-89861,3

Desktop, ThinkPad and WorkPad
Toll Free: 0800-7014 8152,3

System x, Netfinity and Intellistation
Toll Free: 0800-728-4831 3

For questions and general information (IBM &YOU)
Toll Free: 0800-7014-262 3

Hardware Support
Toll: 55-11-3003-2717
Toll free: 0800-728-7378

Software Support (Operating Systems, WebSphere, Information Management including Cognos, Tivoli, & Rational)
Toll: 55-11-3003-2717 1
Toll free: 0800-728-7378 2

IBM Lotus Software Support
Tollfree: 0800 891 3274(portuguese)4

Customer support

Contracts, order status, delivery, inventory, invoices and payments.

1For calls made from within Sao Paulo region
2For calls made from outside Sao Paulo region
3Hours of operation from Monday to Friday (except national holidays), from 8:00AM to 6:00PM.
4English only during off shift hours