General contact information
General inquiries
Tel: Toll Free: 0800-7014-262
Fax: Toll Free: 0800-7074-850
E-mail: ibmevoce@br.ibm.com
www.ibm.com/br/pt/
Shopping
Tel: Toll Free: 0800-7071-426
Address
IBM Brasil
Rua Tutóia, 1157
04007-900 - São Paulo - SP
Brasil
Support
Technical support
Electronic service requests can be submitted for hardware or software under warranty or with a support contract.
Desktop, ThinkPad and WorkPad
Tel: (11) 3889-89861,3
Desktop, ThinkPad and WorkPad
Toll Free: 0800-7014 8152,3
System x, Netfinity and Intellistation
Toll Free: 0800-728-4831 3
For questions and general information (IBM &YOU)
Toll Free: 0800-7014-262 3
Hardware Support Toll: 55-11-3885-9966
Toll free: 0800-728-7378
Software Support (Operating Systems, WebSphere, Information Management including Cognos, Tivoli, & Rational)
Toll: 55-11-3885-9966
Toll free: 0800-728-7378
IBM Lotus Software Support
Tollfree: 0800 891 3274(portuguese)4
Customer support
Contracts, order status, delivery, inventory, invoices and payments.
- Tel: 0800 7014262
1For calls made from within Sao Paulo region
2For calls made from outside Sao Paulo region
3Hours of operation from Monday to Friday (except national holidays), from 8:00AM to 6:00PM.
4English only during off shift hours