Contact IBM

1. General consumer Products Customer Service hotline (for within 1st year warranty machine):
800-93-8228 (Monday to Friday, 09:00 to 17:00, excluding public holidays)

2. General consumer Products Customer Service hotline (for after warranty machine):
2515-9511 (Monday to Friday, 09:00 to 17:30, excluding public holidays)

3. Mobile Products Customer Service hotline,
For hardware service:
2825-6580 (Monday to Friday, 09:00 to 17:30, Saturday, 9:00 to 13:00, excluding public holidays)

For software, please contact 2516-3939 (Monday to Friday, 09:00 to 17:00, excluding public holidays).

1. General Hardware Maintenance Service hotline:
8205-8233

2. General Software Maintenance Service hotline:
8205-8288 (Monday to Friday, 09:00 to 17:30, excluding public holidays)

3. IBM Commercial Desktop Customer Service hotline:
8205-0333 (Monday to Friday 09:00 to 18:00; Saturday 09:00 to 13:00)

4. IBM Business Continuity Recovery Service hotline:
8205-8233 (Monday to Friday, 09:00 to 17:30, excluding public holidays)

Shopping assistance
2825-7878

General inquiries
2825-6222

IBM China/Hong Kong Limited
10/F PCCW Tower
979 King's Road
Quarry Bay
Hong Kong

Think Services Center (Mobile Products, Commercial Desktop and Consumer Products)
Room 1403-5, 14/F,
Chinachem Exchange Square,
1 Hoi Wan Street,
Quarry Bay,
Hong Kong.
Tel: +852-2825-6580

E-mail us
General 'non-technical' questions, shopping assistance, or Web-site feedback.