Watson for customer feedback

Spot trends based on customer feedback and better prioritize investments to drive revenue, reduce customer churn and proactively address customer concerns.

Watson for customer feedback

Spot trends based on customer feedback and better prioritize investments to drive revenue, reduce customer churn and proactively address customer concerns.

Know and engage your customer

Really knowing and engaging your customers isn’t only a customer service challenge, it’s a data challenge. Learn more about how you can use insight engines built with Watson Discovery to radically transform the way you engage with customers.

Derive more value from every customer interaction

Derive more value from every customer interaction

Explore customer feedback at scale and target actions to remedy issues

Analyze your customer chat transcripts

Analyze your customer chat transcripts

Identify problems and discover opportunities to enhance customer experience

Explore online reviews and customer feedback

Explore online reviews and customer feedback

Uncover precisely what customers love about your products—and what they don’t

Understand customer sentiment more deeply

Understand customer sentiment more deeply

Surface customer perception trends in your media and product release activities

Protect your brand and company

Protect your brand and company

Investigate customer complaints to proactively identify customer issues

Stay on top of brand perception

Stay on top of brand perception

Monitor what the media is saying about your products, leaders and company

Build your own app with Watson Discovery Service

See a working example of a web application built with Watson Discovery, that queries and manipulates customer review data.

  • The demo shows how to apply enrichments that give improved insights for analysis using a custom model created with Watson Knowledge Studio.

  • The app contains multiple UI components that can be used as a starting point for developing your own Watson application for customer feedback.

Create a Node.js web

Create a Node.js web app built on Watson Discovery and Watson Knowledge Studio (15:03)

Questions about implementing Watson? Speak to an expert about pricing options to suit your budget and use case.

Schedule a consultationGet the code to build an app

See how our client applies Watson

Brisbane start-up Max Kelsen built an insight engine that can deliver highly accurate, detailed insights into customer experiences hiding in customer feedback across multiple channels.

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Why Watson? More accuracy, less training time. Insanely better CS results.

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How to exploit the insights you just discovered with AI

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