Is your call centre future-ready?

Introducing AI solutions to streamline customer communication and upskill your agents.

Is your call centre future-ready?

Introducing AI solutions to streamline customer communication and upskill your agents.

Today’s digitally connected, always-on consumers, demand unprecedented levels of 24x7x365 customer service. Watson AI solutions can help:

Discover industry use cases

Reduce costs

Use AI and Chatbot technology and operate at up to a 40% lower cost. See how Banco Bradesco pays personal attention to each of their 65 million customers.

Improve customer experience

Leverage data, understand your customer and increase first contact resolution. Meet Cora, the Digital Assistant created by Royal Bank of Scotland.

Overhaul your call centre

Transform your business and stay competitive. It’s easy to get started! Find out how Autodesk managed to speed up customer response times by 99% with Watson.

Watson Assistant has been named the leader in Forrester's New Wave report on Conversational Computing

Download free report

Basic Support
Chatbot

I want to get started with a chatbot. My business is a small sized operation.

  • 2–6 week implementation
  • Receive access to create a customized, ready to deploy chatbot through Topcoder
  • Starting at $10,000

Customer Care
Virtual Agent

I need a robust chatbot with back end tech support.

  • Configure, train and deliver in 4 weeks
  • 60 days of on-demand consulting and follow up support
  • Expert Services with pre-built architecture and technical assets
  • Pre-trained on common customer service questions

call centre
Transformation Services

I need to reinvent my call centre through management to strategic approach.

  • Train to understand the nuances of the industry for quality responses
  • Pre-trained on common customer service questions
  • Bring strategic methods for lean processes to enable adoption of AI technologies

Empower your agents with tools they know they can rely on.

Sometimes agents are the best people to answer a particular question. With tools that empower your agents, we can help improve their job satisfaction, which leads to higher retention rates. Here's how we do it:

Agent Assist
Real-time agent assistant with industry knowledge

  • AI powered solution that delivers instant answers leveraging your companies structured and unstructured data
  • Assists agents using a step-by-step chat flow, trained to an agent’s unique domain, to answer any question

Listen and Assist
Effortlessly store and retrieve customer information

  • Listens to conversations in real time–powered by Voice Gateway technology
  • Automatically sends useful info i.e. docs, websites, processes, forms to the agent’s screen
  • Records customers’ personal information, making follow-up easy

Engage with customers seamlessly, anytime, anywhere with voice integration and omni-channel solutions.

73% of US consumers say "valuing their time" is the most important thing a brand can do, and most customers prefer messaging to voice calls for customer support. Efficiently connect with customers through our IBM partner solutions.

LivePerson
Connects messaging and human agent in a single platform

Integrates AI to allow seamless hand-off between chatbot and live agent over chat—building a consistent and harmonious experience for bot and human interactions

LivePerson and IBM Watson created an AI-powered chat and messaging platform for customer service (3:31)

Salesforce
Connects with multiple messaging channels

Bluewolf: A New Era of Customer Experience (0:58)

Chatbots for robust enterprise solutions

Quickly build, deploy, and optimise chatbots for your business with Watson Assistant

  • First 10,000 API calls per month free
  • $.0025 per API call subsequently

Ready to find out how your customer service stacks up?

Take an assessment

Resources

Experts, like marketing entrepreneur Seth Godin, speak about how innovative brands can integrate AI.

Top 7 trends for Enterprise call centres in 2018

Guide to Conversational A.I. for the Enterprise