Question 2

Are you currently using chatbots or other automated customer service technology to provide 24x7 support?





Chatbots will save businesses more than $8 billion per year by 2022, a huge increase from the $20 million estimated for 2017.

$8 billion

Chatbots will save businesses more than $8 billion per year by 2022, a huge increase from the $20 million estimated for 2017.

This assessment and the results it generates are provided for information purposes only. IBM does not guarantee that any revenue or savings will result from the deployment of any particular product or solution as every customer is different and licensing and pricing policies can, and do, periodically change. IBM is not responsible for any damage arising out of the use of, or otherwise related to, this assessment or the information included in it.