To remain relevant in today’s market, every business needs to begin thinking in the realm of unified customer experiences. Customers believe that time is money, and they expect companies to share that belief. Brands need to deliver resolutions, as quickly as possible, 24x7x365.
Are you providing fast, effortless, accurate resolutions on the very first contact, regardless of channel?
A staggering 62% of customers will consider switching to a competitor after only 1-2 bad experiences. More than 90% of customers share details about bad experiences with others. And 25% would pay more for a better customer experience, regardless of product type.
Spend 5 minutes or less and answer 8 questions and find out how your customer service stacks up.
The results will include
A rating of how good your customer service is (Level of 1-4)
The current customer service landscape and future trends
New technologies that can help you transform your call center
How competitors are improving CSAT, AHT and FCR while reducing cost
Real-world case studies of companies implementing intelligent care
Information on how Watson can help you create a call center of the future
Find out how yours stacks up
Spend 5 minutes or less to answer 8 questions and find out how your customer service stacks up. We’ll also show you how you can use AI and new technology to empower agents, increase customer satisfaction, reduce operation costs and drive revenue.
This assessment and the results it generates are provided for information purposes only. IBM does not guarantee that any revenue or savings will result from the deployment of any particular product or solution as every customer is different and licensing and pricing policies can, and do, periodically change. IBM is not responsible for any damage arising out of the use of, or otherwise related to, this assessment or the information included in it.