Developer friendly

Easy to begin, easy to use. Get faster time to value, and integrate across channels, networks and environments.

Enterprise grade

Conversation features a reliable infrastructure that scales with individual use cases. Platform support from IBM gives you the backing you need.

Robust and secure

Own your data. IBM protects your privacy, allowing you to opt out of data sharing. Built on IBM Cloud and featuring reliable tooling with industry-leading security.

Watson Conversation service overview

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Service snapshot

Chatbots made easy

Create an application that understands natural-language and responds to customers in human-like conversation –in multiple languages. Seamlessly connect to messaging channels, web environments and social networks to make scaling easy. Easily configure a workspace and develop your application to suit your needs. There's no limit to what you can do.

Case study

Customer service with bots

Staples incorporated Watson Conversation into their "Easy System," which now features a seamless ordering interface and product support, whether its via their iconic Easy Button, through the app, over Facebook Messenger, or with a Slackbot. See how the API allows them to incorporate speech-to-text capabilities with a massive amount of back-end and user-generated data.

Try the Demo

In this demo, Watson Conversation has been trained on a specific set of car capabilities. Imagine you're in the driver's seat and Watson is your co-pilot. Watson can understand your entries and respond accordingly.

Try asking "where is the nearest restaurant" or "turn on the lights" to see how Watson understands your commands.

Want to build your own bot? Sign up to try Watson Conversation.


$0 USD

  • – Up to 10,000 API calls
  • – Up to 5 workspaces
  • – Up to 25 intents
  • – Up to 25 entities
  • – *POST /message method calls only

The Lite plan gets you started with 10,000 API calls per month at no cost. And when you upgrade to a paid plan, you’ll keep all your intents, entities, dialog flows, and chat logs.

$0.0025 (USD) per API call

  • – Unlimited API queries/month
  • – Up to 20 workspaces
  • – Up to 2000 intents
  • – Shared public cloud

Contact Sales

Watson Premium plans offer a higher level of security and isolation to help customers with sensitive data requirements.

Contact IBM

Contact IBM