COVID-19 response automation | Watson Assistant for Citizens

Overview

How IBM can help

COVID-19 has citizens looking for answers about symptoms and testing sites as well as current status of schools, transportation and other public services. This has caused a strain on government agencies, hospitals, schools, non-profits and other businesses working to keep their citizens, customers and employees safe.

IBM Watson Assistant is a conversational AI platform that provides an engaging experience for users to get even their most complex issues solved. Watson Assistant for Citizens is a virtual assistant that supports both chat and speech interfaces, and is pre-loaded to understand and respond to common questions about COVID-19, based on the latest CDC information. IBM is offering Watson Assistant for Citizens via the IBM Cloud available for no charge for at least 90 days, and will assist with initial setup.

a preview of the chatbot being used in the demo

What agencies can do with Watson Assistant

Scale responses

Scale emergency response by sharing consistent, accurate COVID-19 information across government agencies at all levels

Answer via voice and text

Help citizens quickly and easily access the latest information through their channel of choice – voice or text

Inform at the local level

Provide free valuable resources by automating answers to common questions at the local level (e.g., school closures, testing sites, transportation, etc.)

Provide CDC information

Translate national/US CDC guidelines into local messaging to provide accurate answers without wait times or ambiguity

Stay up to date

Dynamically update local information with the latest developments and recommendations

We’re all in this together. Learn more about IBM’s response to COVID-19.

Learn more

IBM Watson Assistant for Citizens