IBM Watson Assistant is part of Watson Works. Ensure the health, safety and productivity of your workplace.
Overview
At work in 25 countries and counting
As customers, citizens, businesses, government agencies and healthcare organizations start to reopen from the COVID-19 pandemic, providing the right information is essential to emerging smarter. Watson Assistant gives your constituents, customers and employees the knowledge they need across your existing digital or phone channels – and is being offered at no charge for 60 days.
Watson Assistant leverages trusted information sources to understand and respond to common questions, including:
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Public service information like government assistance, unemployment, voting and payer-provider inquiries as well as pretrained COVID-19 symptoms and testing information from the U.S. C.D.C
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Additional intents available in our content catalog, including common insurance, banking, mortgage, utility, customer services inquiries
Our goal at IBM is to continue to help organizations cope with the high volume of inquiries today and communicate changes as regions, businesses and facilities reopen – to ensure these organizations can work safe and work smart.
Use Cases
Customer Self-service
Streamline how you empower customers and citizens to resolve inquiries across channels – including web and voice – to reduce costs and improve efficiency.
Agent Assist
Empower agents to respond to questions faster and with greater confidence. Watson Assistant answers agents’ questions and automates workflows via web and mobile chat.
Employee Self-service
Watson Assistant provides responses to common employee questions and shares relevant resources around the clock, helping you work smart and safe while alleviating the burden on internal help and IT desks.
Provide help on any device from anywhere
Chat with an IBM expert to determine your use case and see how Watson Assistant - at no charge for 60 days - can help your organization.
Learn more and watch the webinar
See how Watson Assistant provides instant information to organizations like the City of Markham in our latest webinar.
Client Stories
GM Financial
Hear how GM Financial replaced their basic chatbot with an AI-powered virtual agent, automating customer inquiries and enabling agents to focus on more engaging and complex customer issues.
Children's Healthcare of Atlanta
To provide parents with important information, this hospital and medical group used Watson Assistant to answer common questions and suggest next steps that a parent should take, based on the healthcare system's established protocols.
Czech Ministry of Health
The agency responsible for the health and safety of the Czech Republic has been using a COVID-19 virtual agent called "Anežka" to advise citizens about prevention, treatment and other related topics on the coronavirus.