Helping organizations emerge smarter in 25+ countries
As we resume activities following the COVID-19 pandemic, communicating and responding to changes is critical to ensuring regions, businesses and facilities reopen safely. Watson Assistant adds the power and scale of AI to quickly extend your customer service operations, giving your constituents, customers and employees the knowledge they need across existing digital, phone and customer care channels and platforms – and is being offered at no charge for 60 days.
Ready to scale your customer service approach in days
Hear how GM Financial replaced their basic chatbot with an AI-powered virtual agent, automating responses to customer inquiries and enabling agents to focus on more engaging and complex customer issues.
Children's Healthcare of Atlanta
To provide parents with important information, this hospital and medical group used Watson Assistant to answer common questions and suggest next steps that a parent should take, based on the healthcare system's established protocols.
By creating an omnichannel experience, the bank helped customers find the answers they need faster and gave agents a simpler way to provide top notch service through an integrated customer service platform.