IBM Watson Assistant for Citizens
Deliver fast, accurate answers to COVID-19 and other public safety questions
Overview
How IBM can help
COVID-19 has citizens looking for answers about symptoms and testing sites as well as current status of schools, transportation and other public services. This has caused a strain on government agencies, hospitals, schools, non-profits and other businesses working to keep their citizens, customers and employees safe.
IBM Watson Assistant for Citizens is a virtual assistant that supports both chat and speech interfaces, and is pre-loaded to understand and respond to common questions about COVID-19, based on the latest CDC information. IBM is offering Watson Assistant for Citizens via the IBM Cloud at no charge for 3 months, and will assist with initial setup.
What agencies can do with Watson Assistant for Citizens
Scale responses
Scale emergency response by sharing consistent, accurate COVID-19 information across government agencies at all levels
Answer via voice and text
Help citizens quickly and easily access the latest information through their channel of choice – voice or text
Inform at the local level
Provide free valuable resources by automating answers to common questions at the local level (e.g., school closures, testing sites, transportation, etc.)
Provide CDC information
Translate national/US CDC guidelines into local messaging to provide accurate answers without wait times or ambiguity
Stay up to date
Dynamically update local information with the latest developments and recommendations
Provide help on any device from anywhere
IBM Watson Assistant for Citizens can help provide answers to the public through messaging channels, voice channels, or other applications already in place.