The way businesses engage with customers is changing. Customers expect to engage wherever and whenever they
are to get answers, ask advice and take action in a consistent, seamless way. Conversational AI makes this
But how do you build a robust solution to meet the need? One that scales across your organization? Integrates
into workflows and platforms? In this course, IBM experts and clients provide tips to get started, dive into
best practices, share results and walk you through conversational AI basics.