Only Watson provides end-to-end AI customer service
Answer customer questions faster and more accurately. Build a virtual assistant that responds to customers directly on the front end and provides your agents with the information and resources that they need on the back end. Seamlessly automate customer service tasks allowing your team to focus on higher value work. Welcome to complete AI customer service with Watson.
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Business leaders share results
Executives from a global automation company, one of Scotland’s largest banks, and a U.S.-based hospital share how they are using conversational AI to transform customer service. Hear how they scaled their projects and the results they’ve seen.
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Join the experts in conversational AI
Learn where to start and how to grow with AI customer service. Empower customers to engage with your brand to get answers and take action — whenever they want and where they are. Hear how to apply AI to automate repetitive tasks and free agents to focus on solving customer problems. Understand the concrete steps you can take to deliver a consistent, seamless experience with conversational AI that scales across your organization and integrates with your workflows.
AI enabled industries
Enable AI to respond to FAQs on customers' channel of choice while remaining industry compliant.
Personalize AI customer experiences and accelerate network automation.
Automate and enhance customer engagement, claim filing, and redemption processes with AI.
Help customers understand benefit eligibility and costs specific to their situation.
Apply AI to engage customers with tailored, personalized experiences.
Compliment, personalize, and extend engaging customer shopping experiences with AI.