Watson Assistant is designed for business

Build a full-service virtual assistant that responds to customers directly on the front end and provides employees and agents with information and resources they need on the back end. Seamlessly automate tasks – from addressing customer requests to guiding employees through internal processes – to allow your teams to focus on higher value work. This is AI customer service with Watson Assistant.

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Accelerate your journey to AI customer service

Learn how conversational AI can transform your customer and employee experiences and save millions of dollars in costs each year. Hear how industry leaders are implementing Watson Assistant to drive real results.

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What to buy

Successful ways to apply Watson Assistant

Enterprises of all sizes across the globe are seeing powerful results when they apply conversational AI to customer service. We’ve found four successful patterns to help you get started. Learn more below.

Watson Assistant for customer self-service

Streamline how you empower customers to resolve inquiries across channels – including web and voice – to reduce costs and improve efficiency. Enhance your AI assistant with Watson Discovery, using AI search to uncover answers and insights buried in industry documents. Integrate AI into phone channels, letting Watson Speech with Voice Gateway act as a first line of defense that works alongside existing solutions – or can even replace them.

Watson Assistant for agent assist

Empower agents to respond to customer questions faster and with greater confidence. Watson Assistant answers agents’ questions while they support customers and automates workflows via web and mobile chat. Seamlessly integrate into existing tools, alleviating agent frustration. Augment your AI assistant with Watson Discovery, giving agents the ability to respond to more complex questions.

Watson Assistant for employee self-service

Simplify how employees find answers and information with AI assistants. Watson Assistant provides responses to common employee questions and shares relevant resources around the clock, alleviating burden on internal help desks and HR professionals. Enhance your assistant with Watson Discovery, using AI search to uncover answers buried in HR documentation, images, charts, and presentations.

Transformational services with Watson Assistant

Partner with IBM Services to shift from a traditional call center to an omnichannel AI customer service experience. Create consistent, responsive, and personalized experiences for your customers and employees.

The technology powering enterprises

Watson Assistant is the industry-leading enterprise AI virtual assistant technology, enabling business users and developers to collaborate and build conversational AI solutions.

Get results with Watson Assistant

95% accuracy rate

Bradesco's AI assistant achieved an exceptional accuracy rate when responding to customer queries.

99% increase in response time

Autodesk drastically improved their customer response times with an AI assistant.

1,000+ responses

Royal Bank of Scotland trained their AI assistant on 1,000 responses to over 200 queries.