Watson Assistant is designed for business
Build a full-service virtual assistant that responds to customers directly on the front end and provides employees and agents with information and resources they need on the back end. Seamlessly automate tasks – from addressing customer requests to guiding employees through internal processes – to allow your teams to focus on higher value work. This is AI customer service with Watson Assistant.
Take the five-minute assessment to see how your business stacks up.
Business leaders share Watson Assistant results
Executives from a global automation company, one of Scotland’s largest banks, and a U.S.-based hospital share how they use conversational AI. Hear how they scaled their projects and see the results.
What to buy
Successful ways to apply Watson Assistant
Enterprises of all sizes across the globe are seeing powerful results when they apply conversational AI to customer service. We’ve found four successful patterns to help you get started. Learn more below.
Watson Assistant for customer self-service
Streamline how you empower customers to resolve inquiries across channels – including web and voice – to reduce costs and improve efficiency. Enhance your AI assistant with Watson Discovery, using AI search to uncover answers and insights buried in industry documents. Integrate AI into phone channels, letting Watson Speech with Voice Gateway act as a first line of defense that works alongside existing solutions – or can even replace them.
Watson Assistant for agent assist
Empower agents to respond to customer questions faster and with greater confidence. Watson Assistant answers agents’ questions while they support customers and automates workflows via web and mobile chat. Seamlessly integrate into existing tools, alleviating agent frustration. Augment your AI assistant with Watson Discovery, giving agents the ability to respond to more complex questions.
Watson Assistant for employee self-service
Simplify how employees find answers and information with AI assistants. Watson Assistant provides responses to common employee questions and shares relevant resources around the clock, alleviating burden on internal help desks and HR professionals. Enhance your assistant with Watson Discovery, using AI search to uncover answers buried in HR documentation, images, charts, and presentations.
Transformational services with Watson Assistant
Partner with IBM Services to shift from a traditional call center to an omnichannel AI customer service experience. Create consistent, responsive, and personalized experiences for your customers and employees.
Get results with Watson Assistant
Bradesco's AI assistant achieved an exceptional accuracy rate when responding to customer queries.
Autodesk drastically improved their customer response times with an AI assistant.
Royal Bank of Scotland trained their AI assistant on 1,000 responses to over 200 queries.