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IT maintenance for IBM Z, Power and Storage

Keeping your IBM systems up and running is of the utmost importance. That's why IBM develops customized service plans with built-in flexibility to meet your break-fix or proactive support needs. There are an array of support terms and response time commitments that can fit your budget, and keep your IT hardware and software operating at its best.

With a global team of technicians and support personnel with 200+ industry certifications, IBM provides support in 127 languages and 130+ countries.

Benefits of IBM hardware and software support


Solve problems, reduce risk and accelerate technology transformation with trusted, global support


Simplify support management with predictive analytics, AI and automation to improve availability

Client satisfaction

Get best-in-class customer service with industry-leading Net Promoter Scores

GDPR compliance

Manage regulatory compliance and new legislations with media retention and destruction services

Featured IBM hardware and software support services

Base support

Get 24x7 same-day response for hardware maintenance and 24x7 remote support for software maintenance for all severity one issues. You can also upgrade to enhanced service level options to meet your uptime requirements.

Proactive support

Maintain the highest levels of availability with personalized, proactive technical support for your IBM systems. Leverage IBM analysis tools and dedicated support specialists to anticipate and avoid IT problems.

Value-added support

Retain full control of your sensitive information. Comply with data security legislation/requirements and prevent system outages with a range of IBM support services.

End-of-service support

Obtain continuous support for your current IBM hardware or software that has reached its effective end-of-service date. Reduce risk and protect your technology investment with support extensions.

Additional IBM hardware and software support services

Proactive Support for AIX and IBM i

Proactive support is a customizable service available as an upgrade to base hardware and software support that transforms base-level services into a comprehensive, integrated support service.

IBM remote support via U.S. Citizens option

Ensure all local and remote IBM software and hardware calls are with U.S. citizens based in the continental U.S and have the flexibility to choose the support level that meets your business requirements.

Simplify multi-vendor IT support management

IBM offers expert, single-source support for over 30,000 multi-vendor hardware and software products, using advanced technologies to reduce complexity and save you time and money.

Related information

Intellectual property licensing and compliance for IBM Power Systems and Systems Storage

A guide to help you understand how to correctly manage IBM machine code and operating system software for IBM Power Systems, Systems Storage and Z.

Service Withdrawal Notices

See IBM Customer Notices related to services withdrawals, and declaration of plans to discontinue lease, rental and maintenance services for selected machines.

Maintenance services withdrawal history

See a repository of recent IBM maintenance withdrawal effective dates and links to letters.

Connect with experts who can help you with IBM hardware and software support

Our experts are available to answer questions, provide guidance, and address challenges.

Daniel Witteveen

Vice President, Technology Support Services

  • Simplifying IT support management
  • Analytics on demand
  • Predictive maintenance

Militza Bishop

Solution Specialist, Technology Support Services

  • IT infrastructure support
  • New approaches and processes
  • Analysis of complex situations


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