Smarter than a chatbot

Watson Assistant is AI for customer service

Build a full-service AI assistant that your customers actually want to use. Watson Assistant seamlessly automates tasks, shaving priceless minutes off each interaction. Pair with AI search to guide agents to the information needed to resolve inquiries, improving the customer and agent experience. Couple conversational AI with customized speech-to-text capabilities, driven by machine learning, to improve first contact resolution for voice interactions. Best of all: allow your teams to focus on higher value work, all while reducing costs.

Want to see what AI can do for your customer experience?

What conversational AI can do for your business

Proven use cases

Customer self-service

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Reduce costs and improve efficiency. Streamline how you empower customers to resolve inquiries across channels — including web, messaging and voice.

Agent assist


Empower agents to respond to customer questions faster and with greater confidence. Use AI search to pull from internal knowledge base and automate workflows via web and mobile chat.

Contact center insights

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Identify opportunities that might otherwise be missed with a text analytics platform. Help contact center supervisors gain actionable insights from calls, emails and chats so they can properly align, resource, and prioritize your customer experience strategy.

Featured products

Ways to get started