Help for My Notifications

Product Notifications
Call Home events Notifications
APAR Notifications
IBM electronic service Notifications

Subscribing
Modifying subscriptions
Getting the Notifications

Subscribing

From My Notifications

There are two ways to find a product in My Notifications. You can search for the product or browse a list of all products.

Product lookup

Use the Product lookup option at the top of the My Notifications page to search for an IBM product.

Navigate to the Product Notifications tab.
Enter all or part of the product name in the Product lookup entry field.
After you have typed at least three characters, the search will automatically begin and display matching products below the entry field. Continue typing to further refine the results.
Select the Subscribe link to subscribe to product Notifications.
Note: If the product offers a variety of document types, a popup window will be displayed.
- Check/uncheck each document type as desired.
- Select the Submit button to save your changes and complete you subscription.

Browsing for a product

Use the Browse for a product link at the top of the My Notifications page to step through a product tree and locate a product.

Navigate to the Product Notifications tab.
Select the Browse for a product link.
Select the Subscribe to all link to subscribe to all product notifications within a family of products.
Select the Expand/Collapse icon + to expand sections of the product list.
Select the Subscribe link to subscribe to product notifications.
Note: If the product offers a variety of document types, a popup window will be displayed.
- Check/uncheck each document type as desired.
- Select the Submit button to save your changes and complete you subscription.

From other sites

From Support Portal

Go to Support Portal.
Select a product.
Note: Please reference Support Portal Site assistance for instructions on how to select a product within Support Portal.
Select the Subscribe to support notifications link within the Tools and resources module.

Modifying subscriptions

Edit subscription settings

Navigate to the Product Notifications tab.
From within the Document types column in the Product subscriptions table, select the Edit link associated with the applicable product.
Check/uncheck each document type as desired.
Select the Submit button to save your changes.

Unsubscribing

Navigate to the Product Notifications tab.
From within the Document types column in the Product subscriptions table, select the Unsubscribe link.
Alternatively, locate any product or product family in the Product finder or Browse for a product listings, then select the Unsubscribe link.
Confirm your request by selecting Yes in the popup window.

Getting the Notifications

Setting up delivery preferences

Delivery preferences are applicable to every current and future subscription, including: product notifications, Call Home events notifications, APAR notifications, and IBM electronic service notifications.

Navigate to the Product Notifications tab.
Select the Delivery preferences link at the top of the page or above the Product subscriptions table.
Make the desired selections for email delivery, email frequency, email format, mobile notifications, and machine translation of notifications.
Select the Submit button to save your changes.

Setting up RSS feeds

Navigate to the Product Notifications tab.
From within the RSS/Atom feeds column in the Product subscriptions table, select the Links link associated with the applicable product.
Use the URLs for your selected product or a single URL for all of your products to configure your RSS and Atom feed readers.

Finding on My Notifications site

Navigate to the Product Notifications tab.
From within the Notifications column in the Product subscriptions table, select the View link associated with the applicable product.
Each notification is listed in date order.
Select the notification title to view the notification.

Filtering

The listing of notifications may be filtered by document type.

Select a document type from the Filter by document type dropdown: the listing of notifications will be filtered.
To return to the listing of all notifications, select All document types from the dropdown.

Sorting

Each column of the listing may be sorted.

Select the desired column heading: the listing will be sorted in ascending order.
Select the same column heading again: the listing will be sorted in descending order.
Select the same column heading a third time: the listing will return to the default sort order.

Subscribing
Modifying subscriptions
Getting the notifications

Subscribing

The Call Home events tab will appear once you have subscribed to receive notifications for a system within IBM Call Home Web.

Subscribing to Call Home events is only available from IBM Call Home Web.

From IBM Call Home Web

Go to IBM Call Home Web.
Navigate to the system details page by clicking on the Serial number or System name from any table in IBM Call Home Web.
Navigate to the Associated users tab.
Click the Subscribe me link for your record.
Select the types of events for which you would like to receive notifications.
Click the Submit button.

Modifying subscriptions

Edit subscription settings

Navigate to the Call home events tab.
From within the Document types column in the Call home event subscriptions table, select the Edit link associated with the applicable system.
Check/uncheck each document type as desired.
Select the Submit button to save your changes.

Unsubscribing

Navigate to the Call home events tab.
From within the Document types column in the Call home event subscriptions table, select the Unsubscribe link.
Confirm your request by selecting Yes in the popup window.

Getting the notifications

Setting up delivery preferences

Navigate to the Call home events tab.
Select the Delivery preferences link at the top of the page or above the Call home event subscriptions table.
Make the desired selections for email delivery, email frequency, email format, mobile notifications, and machine translation of notifications.
Select the Submit button to save your changes.

Setting up RSS feeds

Navigate to the Call home events tab.
From within the RSS/Atom feeds column in the Call home event subscriptions table, select the Links link associated with the applicable system.
Use the URL for your selected system or a single URL for all of your systems to configure your RSS and Atom feed readers.

Finding on My Notifications site

Navigate to the Call home events tab.
From within the Notifications column in the Call home event subscriptions table, select the View link associated with the applicable system.
Each notification is listed in date order.
Select the notification title to view the notification.

Filtering

The listing of notifications may be filtered by document type.

Select a document type from the Filter by document type dropdown: the listing of notifications will be filtered.
To return to the listing of all notifications, select All document types from the dropdown.

Sorting

Each column of the listing may be sorted.

Select the desired column heading: the listing will be sorted in ascending order.
Select the same column heading again: the listing will be sorted in descending order.
Select the same column heading a third time: the listing will return to the default sort order.

Subscribing
Modifying subscriptions
Getting the notifications

Subscribing

The APARs tab will appear once you have subscribed to receive notifications for an APAR.

From APAR support content

Navigate to any APAR support content.
On the right side of the page, scroll to the section titled Subscribe to this APAR.
Choose to receive notifications when the APAR changes or when an APAR for this component changes.
Select the Subscribe button.

Modifying subscriptions

Edit subscription settings

Navigate to the APARs tab.
From within the Document types column in the APAR subscriptions table, select the Edit link associated with the applicable APAR.
Check/uncheck each document type as desired.
Select the Submit button to save your changes.

Unsubscribing

Navigate to the APARs tab.
From within the Document types column in the APAR subscriptions table, select the Unsubscribe link.
Confirm your request by selecting Yes in the popup window.

Getting the notifications

Setting up delivery preferences

Navigate to the APARs tab.
Select the Delivery preferences link at the top of the page or above the APAR subscriptions table.
Make the desired selections for email delivery, email frequency, email format, mobile notifications, and machine translation of notifications.
Select the Submit button to save your changes.

Setting up RSS feeds

Navigate to the APARs tab.
From within the RSS/Atom feeds column in the APAR subscriptions table, select the Links link associated with the applicable APAR.
Use the URL for your selected APAR or a single URL for all of your APARs to configure your RSS and Atom feed readers.

Finding on My Notifications site

Navigate to the APARs tab.
From within the Notifications column in the APAR subscriptions table, select the View link associated with the applicable APAR.
Each notification is listed in date order.
Select the notification title to view the notification.

Filtering

The listing of notifications may be filtered by document type.

Select a document type from the Filter by document type dropdown: the listing of notifications will be filtered.
To return to the listing of all notifications, select All document types from the dropdown.

Sorting

Each column of the listing may be sorted.

Select the desired column heading: the listing will be sorted in ascending order.
Select the same column heading again: the listing will be sorted in descending order.
Select the same column heading a third time: the listing will return to the default sort order.

Subscribing
Unsubscribing
Getting the notifications

Subscribing

The My IBM electronic services tab will appear once you have subscribed to receive notifications for an IBM electronic service.

To subscribe to electronic service notifications, use the feedback button on the right side of the page to request assistance from the IBM support help desk.

Unsubscribing

Navigate to the My IBM electronic services tab.
From within the Document types column in the IBM electronic services subscriptions table, select the Unsubscribe link.
Confirm your request by selecting Yes in the popup window.

Getting the notifications

Setting up delivery preferences

Navigate to the My IBM electronic services tab.
Select the Delivery preferences link at the top of the page or above the IBM electronic services subscriptions table.
Make the desired selections for email delivery, email frequency, email format, mobile notifications, and machine translation of notifications.
Select the Submit button to save your changes.

Setting up RSS feeds

Navigate to the My IBM electronic services tab.
From within the RSS/Atom feeds column in the IBM electronic services subscriptions table, select the Links link associated with the applicable system.
Use the URL for your selected system or a single URL for all of your systems to configure your RSS and Atom feed readers.

Finding on My Notifications site

Navigate to the My IBM electronic services tab.
From within the Notifications column in the IBM electronic services subscriptions table, select the View link associated with the applicable system.
Each notification is listed in date order.
Select the notification title to view the notification.

Sorting

Each column of the listing may be sorted.

Select the desired column heading: the listing will be sorted in ascending order.
Select the same column heading again: the listing will be sorted in descending order.
Select the same column heading a third time: the listing will return to the default sort order.