IBM Support

What is a PMR (Problem Management Report)?

Question & Answer


What is a PMR (Problem Management Report)?


A PMR is a Problem Management Report, which is a document that is used to manage any technical product issue that a customer reports to IBM. To create and submit a PMR, you must submit a service request by using the Service Request (SR) tool. After it is created, the PMR has a unique number which SR communicates in real time to you. Each time IBM Support updates the PMR, you receive an email with the update. You can respond through SR with information or further questions you have about the reported issue.

Instructions for how to submit a service request can be found here.

You can find the Service Request Assistance FAQ here.

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Document Information

Modified date:
16 June 2018