IBM Support

SPSS Statistics Trial and SPSS Subscription Troubleshooting

Troubleshooting


Problem

This article describes the most common issues you might encounter when using SPSS Statistics Subscription and SPSS Statistics Trial (which is based on SPSS Statistics Subscription).  Most items will also apply to Watson Studio Desktop (formerly known as SPSS Modeler Subscription).

SPSS Trial specific issues

SPSS Subscription general issues

  • "Cannot verify license. Please ensure you have internet access and click Retry. If you already have internet access see your firewall documentation for instructions on how to whitelist an application. Or consult your system administrator (and communicate the following URL to them: https://spsslicensing.mybluemix.net)."
    http://www.ibm.com/support/docview.wss?uid=swg21487006
  • "Your IBMid does not have an IBM SPSS Statistics subscription. Please go to the IBM Marketplace to buy a monthly subscription."
    http://www.ibm.com/support/docview.wss?uid=ibm10870910

SPSS Subscription FAQ

SPSS Statistics Subscription FAQ

SPSS Statistics Subscription Support Page

Any other question?   Please visit our SPSS Statistics Subscription Product Support page on the Support Community, for access to SPSS Forum,  Watson chat, or, for IBM Customers, to chat with a support agent, or to open a case.

Buying additional SPSS Statistics Subscription Modules/Add-ons

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSLVMB","label":"SPSS Statistics"},"Component":"SPSS Statistics Subscription","Platform":[{"code":"PF017","label":"Mac OS"},{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SS3RA7","label":"SPSS Modeler"},"Component":"SPSS Modeler Subscription;Watson Studio Desktop","Platform":[{"code":"PF017","label":"Mac OS"},{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
31 March 2020

UID

ibm10788353