Troubleshooting
Problem
When starting your SPSS Statistics Software and logging in with your IBM ID, you are receiving the following error:
"Your IBMid does not have an IBM SPSS Statistics subscription. Please go to the IBM Marketplace to buy a monthly subscription."
The cause of the error is there is no active IBM SPSS Statistics Subscription associated to your IBM ID.
Diagnosing The Problem
You can verify your Subscription status by logging in to the My IBM Dashboard with your IBM ID:
In your products you should have "IBM SPSS Statistics Subscription" listed, including the status (which should be "Active") and an expiration date.
Resolving The Problem
- If you did not purchase SPSS Statistics Subscription, and wish to do so, here is how to make the purchase
- If you did not purchase SPSS Statistics Subscription and wish to use the traditional (license key based) version you can download this software from Passport Advantage
- If you did purchase SPSS Statistics Subscription and feel this message was generated in error, go to the SPSS Statistics Subscription product page to contact Technical Support
Document Location
Worldwide
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Document Information
Modified date:
13 April 2020
UID
ibm10870910